Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino

We had a fantastic stay at the hotel, our Butler Ramon was incredible, anything we asked for he sorted it, from dining reservations and even when one of us felt poorly, he sorted out dinner to be sent to our room, from one of the onsite restaurants, easily contactable via WhatsApp and responds very quickly. Nothing was ever to much. Checked in on us when we were around the pool and if we see him on our travels round the hotel. Highly recommend upgrading to the Diamond club as everything is done for you. We loved the onsite entertainment, epically the Beyoncé tribute act, she rode in on a horse!!! My kids favourite was the Flowrider! Being Diamond club we got to ride it twice a day. Massive hit. Rooms were cleaned everyday and towels replenished daily if required. There is a wide variety of food and drinks on offers, the passion fruit daiquiri was my favourite! At Oceanside breakfast Buffett for diamond club the omelette guy was our fave and always smiling and happy. Oceanside was our favourite for dinner to. The beef and onions and the coconut shrimp were a hit. There is so much going on throughout the day and the staff are really friendly and there’s always prizes to be won. Would we return, yes we would!

We recently stayed at the Royalton Bavaro Resort & Spa in Punta Cana and overall had a good experience. On our first night, we found a few small roaches in our room. We called the front desk, and to their credit, they responded immediately and switched us to another room without any issues. We appreciated how quickly they addressed the situation. We stayed as Diamond Club guests and had access to butler service. Our butler, Albert Butler, was phenomenal. He handled every request we had with a smile and made sure our stay was enjoyable from start to finish. His attentiveness, professionalism, and willingness to help truly elevated our vacation experience. While the issue with the first room was disappointing, the excellent customer service and exceptional Diamond Club experience helped make our trip memorable.

UPDATE: I wanted to revise my original review because the resort truly took our concerns seriously and turned our experience around. Our first night was very disappointing, from the confusion over connecting rooms to the condition of our rooms and the lack of attentiveness we expected with the Diamond Club VIP package. Since then, our butler, Kelvin, has completely changed the course of this trip. He advocated for our family and helped us get the connecting rooms we had requested from the beginning. We were moved into brighter, fresher rooms that are in much better condition, and it finally feels like we're getting the experience we paid for. The staff member involved in our original room request also reached out after seeing our review. He apologized and listened to our concerns, and worked to make things right. I stand by the frustrations we experienced initially, but I also believe a great resort is defined by how it handles problems. They listened, took action, and restored our confidence in this vacation. Our hopes for the rest of the trip are now very high, and we're grateful for the effort the team made to turn things around. Original: Very disappointed, especially considering the price point, reputation and the fact that we paid extra for the Diamond Club VIP package. We traveled to Punta Cana for a special family reunion with relatives visiting from Hong Kong. Before arriving, we booked through American Express and specifically requested connecting rooms. At check-in, which took nearly an hour, we repeated that request only to be told that our room category didn't qualify and that we would have to pay an additional $160 per person, per day. We were also told our rooms were next to each other…..which wasn't true. Ironically, one of the rooms we were assigned already had a connecting door. The service throughout the resort has been the biggest letdown. Staff members often seem eager to end conversations rather than help resolve concerns, leaving us feeling like an inconvenience rather than valued guests. This has been especially disappointing given that we paid extra for the Diamond Club VIP package. So far, there has been little that feels "VIP" about the level of attentiveness or service we've received. The rooms themselves had multiple issues, including a strong damp smell and other maintenance issues. I rarely leave negative reviews, especially after just one night, but first impressions matter. What should have been a memorable family vacation has instead started with frustration and disappointment. I sincerely hope the rest of our stay improves.

We had a wonderful stay at Royalton Bavaro, and a big part of that experience was our butler, Albert Perez. Albert was always accessible, responsive, and genuinely eager to help. He handled our daily restaurant reservations with ease, but what truly set him apart was the way he created special moments for our family. He surprised our kids with pool floats, helped us navigate off-site excursions and airport transportation, and was always available whenever we had questions. When we accidentally broke a glass in our room, Albert immediately coordinated to have it cleaned up quickly and safely. Throughout our stay, he demonstrated a level of kindness and attentiveness that made us feel valued as guests. He never made us feel like we were a bother, no matter how small the request. Beyond Albert’s exceptional service, we were extremely impressed with the resort itself. The food quality at the restaurants was superb - the Food and Beverage Director Mayra is a true standout and one of my favorite associates at the property. You can tell she is proud and wants the guests to have good restaurant experiences. Our family is not fond of the open buffet, so we did not experience that offering. The grounds were maintained; guest rooms were clean and comfortable. Housekeeping did a great job and was very attentive. There was no shortage of activities for families and children, from the pools and beach to the water attractions (lazy river, FlowRider) and daily entertainment. We were especially impressed with the daily pool activities (foam party, DJs, massage chairs) and evening shows (i.e. Carnival and famous celebrity “experiences”). Royalton Bavaro offers something for everyone, making it an excellent choice for families looking for a fun, relaxing, and memorable vacation.