Majestic Elegance Punta Cana

We are having an amazing time here at Majestic Elegance. The rooms are fantastic, staff is friendly, helpful and make you feel truly welcome! Erikson is amazing and has been so attentive to every question and request. Edwin in the entertainment is a lot of fun and gets people involved. The foam party was awesome and the pool games were great! I’ve been to Punta Cana for 10 years, different resorts and experiences I can honestly say this is the only one I’d come back to! Thank you for making my family your family! ❤️

Unfortunately, Majestic Elegance was not what we expected, especially after previously staying at Majestic Mirage. The biggest issue for us was the condition of the resort. It feels very run-down and is definitely in need of some updating. The floors and tiles around the pools are deteriorating and falling apart in several areas. The food was fine overall, but because of the condition of the property, we personally would not return. With that being said, the staff was absolutely AMAZING and easily the best part of our stay. They truly go above and beyond to make sure guests are having a good time. From the moment we woke up until we went to bed, there was always someone keeping the energy up, making us laugh, and making us feel welcome. Everyone was incredibly fun, friendly, sweet, and attentive. A special shoutout to Manuel “Baby Face”, who is at every activity, and Samaica from the children’s activities. They were wonderful! But honestly, the entire staff deserves recognition. They work so hard and are what made our experience enjoyable despite our disappointment with the resort itself. If Majestic Elegance were renovated and brought up to the same standard we experienced at Mirage, it could be a completely different experience. The staff is already 10/10, the property itself just needs some love.

Our stay at Majestic Elegance Punta Cana was unfortunately overshadowed by some of the worst customer service we've experienced at an all-inclusive resort. The biggest issue was the front desk and management team. Whenever we had a problem, the staff were not accommodating or understanding. Instead of making us feel like valued guests, we were treated as though we were at their mercy and that they were doing us a favour by allowing us to stay at the resort. In particular, Fernando Peña and Liz, who were managers, were extremely rude and dismissive. We fully understand that a mistake was made during the booking process, and we weren't expecting miracles. However, what we did expect was empathy and a willingness to help find a reasonable solution. Instead, they made the situation even more difficult, showed very little professionalism, and left us feeling completely unsupported. The room service was another major disappointment. It was incredibly slow, and getting through to anyone by phone was nearly impossible. Even when someone finally answered, our orders routinely took at least two hours to arrive. One of the most disappointing moments happened while celebrating our dad's birthday. We ordered a birthday cake to our room, and although the cake was delivered, they forgot to bring a knife. We called Guest Services multiple times requesting one, but no one ever came. After waiting over four hours, we eventually gave up and had to break pieces of the cake apart with our hands just so we could celebrate. It completely ruined what should have been a special family moment. To make matters worse, the check-out process was just as frustrating as the rest of our experience. It was disorganized, slow, and lacked the level of customer service you would expect from a resort of this caliber. While the resort itself has beautiful grounds and many hardworking staff members, the poor service from the front desk, management, Guest Services, and the overall lack of urgency when dealing with guests made this a very disappointing vacation. Customer service is what truly defines a resort, and unfortunately, Majestic Elegance fell well short of expectations. I know this resort has many positive reviews, but after our stay, I believe much of its appeal comes from the value it offers at its price point. If you're looking for a good budget-friendly all-inclusive, it may meet your expectations. However, if you're looking for a truly luxurious, elevated experience with exceptional service and hospitality, this was not it. Based on our experience, we would not return. If you're deciding between resorts in Punta Cana, I would recommend considering Hard Rock Punta Cana or Lopesan Costa Bávaro instead. From our perspective, they offer a much more premium overall experience and place a greater emphasis on customer service and making guests feel genuinely welcome. I sincerely hope management takes these concerns seriously, because no guest should feel disrespected or ignored when they are simply asking for reasonable assistance.

Everything was great My butler Raphael, was absolutely amazing. He went above and beyond for my 50th Birthday. He had a surprise of balloons, roses spelling HBD and the Jacuzzi filled with roses with champagne next to it. Yuleisy, Christina, Sabroso and Edwin were great with amazing energy. My waiter Tony for my dinner on the beach was amazing as well. This was a solo trip for my 50th and I will be coming again.