Four Points By Sheraton Puntacana Village

The kitchen and bar staff were great, house keeping was great. The problem I have is the people at the front desk. I was there with my mother and brother for four days. I asked the guy at the desk about going to a dive shop and he got me a cab for $20.00 well the cab took me to the wrong place even after showing them both the address, he dropped me at the westin on the beach the man at the front door asked why I didn't take the free shuttle which runs to the hotels and beach. He took me himself to the dive shop himself, then took me back to the hotel where he showed me the shuttle stop in back of the hotel. Why couldn't the desk tell me this as it happened twice before I found out. Does he get a cut from the taxi? Probably, I will not go again.

We have been staying here for 10 days, and Marilelens has taken amazing care of us throughout our entire stay. Every day, our room is left spotless, fresh, organized, and beautifully prepared. What really stands out is her consistency and attention to detail. After 10 days, we can confidently say that she always makes sure everything is perfect and that we are comfortable. She is kind, friendly, professional, hardworking, and clearly takes great pride in what she does. Marilelens has genuinely made our stay more enjoyable, and we truly appreciate everything she has done for us. The hotel is very lucky to have her on the team. Absolutely deserving of 5 stars! ⭐⭐⭐⭐⭐

The worst experience at the BAR/DINNER as we were checking in around 10 pm as our flight departs the next day, we were only able to attend the bar's since restaurant was closing at 10pm , We were approached by a waiter. He asked what we wanted, says we could only order at the bar and we asked for some drinks and his attitude was negative, just not customer service friendly, when I asked for a drink, he immediately said, I'm not sure what you're referring to and I try to explain what type of drink I wanted so he said we are closing in 10 minutes. So I said, okay. So does that mean you just want me out of here ? and immediately, he said, no, but we're closing now, and I said, I was told by reception by midnight, he replied I should be home by then, i asked the reception who the manager on duty was he said im the manager for the reception but the guy over there is the manager for the bar amazingly the same guy with the negative attitude, i said i understand your tired and just want your shift to end but if your in this kind of business you need to be more professional and customer service oriented, So I would not recommend this place ( THE BAR SIDE ) RECEPTION WAS AMAZINGLY FRIENDLY AND WELCOMING TRULY BIG DIFFERENCE

Stayed 4 nights. Shuttle pickup location wasn’t clearly marked leaving the airport exit after customs. Shuttle arrived quite quickly. Room wasn’t ready at 10:30am so had breakfast across the street. Room was ready at noon. Rooms were mechanically sound. Power surge one day but backup generators kicked in. Room didn’t come with a fridge but one was delivered when asked. Bed comfort wasn’t ideal, but got extra blankets and foam pillows which improved sleep comfort. Only one washcloth. No shower ledge for your own products (eg. Face wash) Gym was on the small side. Restaurant was very clean and welcoming. Outside area was kept clean and tidy. Pool area was nice. Overall value for money wasn’t there. Overpriced as there is no other competing hotels nearby. Would have went up a star if room was equipped with a fridge and microwave standard. Supermarket 10 min walk away or on-demand shuttle. Didn’t take the shuttle to the beach club restaurant. Mall was a bit of a disappointment, not very big nor a lot of selection. Restaurants across the street were good and had a nice atmosphere. Scotiabank across the street was convenient. Area is missing a convenience store.