Eden Roc Cap Cana

We were completely unaware of the algae issue that had occurred days before, so the whole beach was shut down and smelled. Other vacationers told us they were warned and given an option to cancel despite us having travel insurance. The resort did not make a single real effort to compensate us and despite giving an alternate beach option, they forgot us twice and didn’t communicate with the other resort. Restaurants were closing every night, so certain nights, the only option we had on the resort was a minimum multi-hundred dollar tap. Absolute money vacuum and the manager was deeply apologetic but no action was taken.

I’d stay away from this place. I was convinced to book it after reading a Condé Nast article recommending it, but I should have trusted my instincts and stayed at the new St. Regis instead. For the rates Eden Roc Cap Cana charges, you’d expect a true five-star experience. Unfortunately, that’s not what you get. The hotel feels outdated and poorly maintained, the food is mediocre (honestly comparable to what you’d expect at an all-inclusive, despite paying luxury hotel prices), and the service is shockingly bad. At breakfast alone, there seem to be plenty of servers standing around, yet only a handful actually attend to guests. Somehow, they consistently manage to get orders wrong while simultaneously trying to deliver other guests’ food to the wrong tables. Every single day. Our suite is spacious and comes with a private pool, but even that feels neglected. The pool has been dirty since our arrival, there’s old dog feces in the grass, bugs floating in the water, and used cigarette butts scattered around the landscaping that look like they’ve been there for quite some time. The hotel’s Instagram photos are also misleading. I expected a stunning beachfront property, but even the ocean is not what most people picture when they think of Punta Cana. In my opinion, this hotel is simply not worth the price. I still have 2 more nights and I’d honestly wish they’d refund my money so I could go elsewhere. Do yourself a favor and read the reviews carefully before booking.

The resort and rooms are nice! The service on the other hand is very subpar. For the cost, I expected excellence service but that was not the case. As previously mentioned in other reviews, some of the staff were very rude and acted like it was an inconvenience for them to serve you. I’ve stayed at other resorts that were a 1/3 of the price and had much better service. The best food and night I had was outside of the resort at the Marina. I will not be staying here again. Do not waste your money.

I had an amazing stay at Eden Roc Cap Cana and honestly couldn’t have asked for a better experience. From the moment we arrived, the staff made us feel so welcome and treated us like family. Everyone was incredibly friendly, attentive, and always willing to help with anything we needed. The food was one of the highlights of our trip. Every meal was absolutely delicious, and you can really tell they take pride in the quality and presentation. We looked forward to every breakfast, lunch, and dinner. This place truly made our trip unforgettable, and I can’t wait to come back. I would highly recommend Eden Roc Cap Cana to anyone looking for a beautiful resort with amazing service and great food.