Half Day Sailing Magdlena Island Penguin Colony P.arenas October To March Only

Beware. They changed timings on us and we would have missed our cruise. We got the whole excursion for 1/3rd the price by booking at cruise terminal. Avoid at all costs and save headache

Their communication was very poor about directions as to all information to meet and time. They canceled via email at the last minute via email. No one showed up to communicate at security area. This is a very poor excursion company.

We booked this tour months in advance, only to have it canceled 3 days beforehand (but not because of weather). We spoke with other tour companies on our originally scheduled tour date, who said that a cruise ship was in town and we likely got bumped. I give 2 stars instead of 1 because they offered alternative dates and a full refund, but we did not have the flexibility to change with such late notice.

They cannot be trusted. Booked and paid 100% for this months in advance. I accepted the fact that it was "non-cancelable." I also accepted the fact that it was approximately 50% more expensive than other similar tours. Approximately 1 week before the tour they said they had to cancel due to "force majeure." I asked them a number of times what the "force majeure" condition was. They refused to answer, and just kept repeating "force majeure." They offered the tour the next day, but we were only in Punta Arenas for that one day. Their late cancellation meant there were no remaining options. I couldn't cancel, but they did even though they had been paid in full. That's just wrong. That's not called "force majeure." That's called a breach of contract. I discovered that a large cruise ship was in the port that day. I am highly suspicious they sold our seats to the cruise ships. If that's not what happened, they could have explained the alleged "force majeure" The weather that day was beautiful. They did finally give me my money back, but they made it completely impossible for our group to go on a tour. We deserve some sort of explanation, but I think we know what happened. I am completely disgusted with them.

I was sent numerous emails from tour company Anclatourchile. When I hit "view conversation in Booking Details", each email listed the original time of !:00 for departure. When I arrived at the dock, I was told that tour had left earlier. I called the company and they said they had sent multiple notices of time change. None of my emails mentioned any time change. I have tried to find a way to contact Tripadvisor concerning this matter. There appears to be no way to contact them with a complaint or refund request. If anyone knows how to do this, I would appreciate the information. lpcastles@juno.com. I will not likely use Tripadvisor in the future if this is not resolved.

This was a cruise shore excursion. This tour company was able to secure a boat when my first booked tour operator could not get one and cancelled on us. This tour operator was also able to move times around when we preferred a morning ferry to an afternoon Isla Magdelena ferry. The transfer driver gave our group a nice city drive on the way back to the cruise port as time allowed.

Our Half Day sailing to Magdlena Island Penguin Colony at Puenta Arenas was totally enjoyable. The excursion was relaxed, the guide knowledgeable, and the penguins were were adorable and plentiful.

Long bus ride and boat ride but the number and proximity of penguins made it well worthwhile. Highly recommend this tour.

We were scheduled to travel to Magdalena Island at 1:00 PM. First, the communication about the meeting place was TERRIBLE. I talked to several people who were scheduled for this tour, and not one of us were absolutely sure where we should meet. We finally met our bus driver, and he took us on a 45 - 60 minute drive outside of Punta Arenas to could what best be described as a very flimsy dock. Once we arrived, we sat on the bus for another 45 - 60 minutes. Repeated questions to the driver were not answered to anyone's satisfaction. Near 3:00 PM, we saw the boat returning from the island. Before the boat could dock, the driver told us that it was too windy and the seas were too rough for us to make the trip to the island. So we enjoyed another 45 - 60 minute bus ride back to Punta Arenas, with nothing to show for it except close to three hours of wasted time. After we returned to the Sapphire Princess, I spoke to a friend that was scheduled to go on this excursion early in the morning. He told me that his trip had been cancelled. I am upset that we could not go on our excursion, but no one can control the wind and the weather. However, if an earlier excursion had been cancelled, it seems to me that the logical choice of action would have been to inform us prior to us getting on the bus and wasting almost three hours of our life. I would recommend that you avoid this excursion, unless you enjoy wasting your time!

serious company they care about delivering the best. it was exciting to see the penguins. We hope to return in the future.

Really fun and exciting! The guides are knowledgeable and pick up was easy. Penguins were way better than expected and we had plenty of time to enjoy them. The snacks on board the boat were nice too.

The operator changed the time. I was not able to make the new time and they would not refund my money. I made the mistake of telling them my cruise port was cancelled, but they were never able to fulfill the original contract. Viator is a joke and the operator can not be trusted. I’ll contest it on my credit card.

Windy weather is always a factor in Patagonia. Our tour operator was very proactive in contacting us to move up our scheduled time. We boarded the boat to the very friendly staff. The boat ride was about 45 minutes to the island. We had a full hour to walk a circular route which was plenty of time. The penguins and gulls were mulling about doing their daily activities. Plenty of time for pictures of all sorts. Really an enjoyable activity.

I went with my brother to take the tour and see penguins, at first I was hesitant to buy from the company due to some not very good comments on this service, but I decided to trust and everything turned out well, very good service, I would do it again, greetings with the guide María Teresa.

Servicio no prestado. Luego de esperar más de una hora en el puerto para tomar el barco que nos llevaría a la Isla, recién se nos informó por parte del conductor del bus (que no era agente del proveedor) que el servicio se había suspendido por las condiciones del viento. Lamentable pérdida de dinero y de tiempo. Podía habérsenos informado de la cancelación antes de salir del terminal de pasajeros ya que perdimos casi todo el día en Punta Arenas. La política de este operador de no retracto debería aplicarse en ambos sentidos.