Puelche

Mixed Experience - Failed to Meet 4-Star Expectations Positives: The hotel's location near the lake is excellent and was the highlight of our stay. The staff was nice and efficient, particularly during checkout. Room Issues: We booked two premium rooms expecting corner windows with lake views as advertised. Instead, we were assigned a hot attic room (Room 601) with stairs (which we were never informed about) and only city views. The view from our room and the stairs leading to it were not shown on the hotel's website or on Booking.com. Additionally, the hotel advertises premium rooms with bathtubs on both sites, but neither of our two rooms had bathtubs. This was a significant disappointment and not what we paid for. Service Concerns: The hotel has no bellman service, and no staff offered assistance with our luggage. My husband had to carry both suitcases upstairs alone, which was particularly challenging as I've had two shoulder surgeries in the past six months and couldn't help. Amenities & Housekeeping: - No complimentary toiletries provided in the room and no soap in the shower - we had to source our own - The towel provided on our last day was old and had such a strong odor we couldn't use it - Part of the bathroom sink counter and two water glasses were not cleaned during our stay - No coffee or tea available in rooms - Only instant coffee and black tea available in common areas - No drinks or snacks provided in the bedroom - the minibar was completely empty Breakfast: The breakfast was disappointing overall with stale croissants and overripe strawberries. The first day, the cappuccino was decent. However, on the second day we were told cappuccinos cost extra and only the first day was complimentary. We accepted the extra charge, but received a watery coffee with a thin layer of foamed milk that could never be called a cappuccino. After this experience, we chose to eat breakfast elsewhere despite having already paid for it at the hotel. Overall: This hotel did not deliver the 4-star experience we expected or paid for.

A bit outside of town which we wanted and still easy access to walk to town in 5 minutes and waterfront across the street a bit. Easy parking in lot across street. Great breakfast and food, had a burger of course. Rooms are simple, but large to spread out. Beds a bit soft.

Our group had two nice evenings here. Beautiful building, with a lot of nice wood work. Staff was friendly. Bed was comfortable, room spotless with a nice shower. We walked to our restaurant.

Great hotel, best we've stayed in so far, fantastic view from picture windows of the Orsano volcano across the lake, great shower and fab room...