Puerto Vallarta Airport To Hotel Private Transfer By Minivan

Very easy to book. Instructions to find the ride desk are made very clear with detailed instructions. Very nice Sprinter van to the hotel. First class service.

Never showed up and I have not gotten a refund. Wifi wouldn't connect and had no way to communicate with them.

We had a fantastic shuttle trip to the airport with Gray Line! Our driver, Omar, provided exceptional, safe, and professional service. He made our departure completely stress-free and smooth. I highly recommend requesting Omar if you want top-tier service on your vacation!

Booked a private transfer from PVR to hotel - which was a 5 min drive. Had to wait in a 25 min line, only to be told it would take another 45 min to find an available van. We had to end up paying another company to take us. We had a van available with in 2 min.

We arrived and very quick to our van and within 30 minutes we were at our resort. We recommended the gray line folks.

The service was fine but expensive compared to other options. I booked through Viator online for $160 CDN. I booked the wrong zone and had to pay an additional $66 US. That’s $3100 Pesos. The taxi at our accommodations charges $800 Pesos one way.

I booked a one way ride to our hotel online thru Viator. I paid $72.00. I followed the direction of my booking when we arrived at the airport. When we arrived to the gray line counter, after a long wait the man at the gray line counter told me I needed to pay another $38.00 dollars. That I didn’t pay the right amount. Feeling nervous and stranded I did. We arrived at the hotel for a total of $109.00 I asked the concierge at the hotel how much it costs to get to the airport and he said a cab is about $50.00 We were ripped off. I have the receipt of the extra monies we were forced to spend. I love Viator, but this was a horrible experience. We are coming back in April for my son’s wedding with 65 people and we will NOT be using gray line.

Prepaid for van to pickup when arriving at Puerto Vallarta. No van. Called and was told that price for van rental had increased therefore no van. Reimbursement would be coming 1/11/2026 . It’s 1/23/2026 and still waiting for reimbursement. We had to make other arrangements to travel to our rental. DO NOT DO BUSINESS WITH VIATOR.

Booked through Viator but when we got to the airport the service provider (Gray Line) looked at our reservation they said the booking was wrong. They claimed Viator made a mistake and refused to take us to the hotel we had booked with Viator without an additional charge of US$39.00 in cash only. Would not take a credit card - cash only in pesos!! Finally we had to take a taxi at our cost.

We were unclear as to where to find the transfer kiosk. No one with a sign, nothing. It was only through walking a bit outside the airport that we found the gentleman in charge. The transfer itself was fine.

Great service. Went as planned. Easy to locate and had zero issues. Would recommend. Ni.ce people and van.

We never got picked up was left waiting a waste of money and the driver never communicated with us when we texted them.

No problem with the pickup at the airport but the return from the hotel to the airport was terrible. Our reservation receipt had no time on it so I called morning of to schedule a pick up for a 130 flight. They told me they sent a van five hours before our flight. We had no idea. They didn't call or email when they had our information to schedule. They didn't call or email when the van was here. I doubt they even sent a van.

It was good experience using the services for ride. I recommend to confirm pricing prior to taking ride as I received request for additional payment at the time of taking ride.

No instructions on how to find the transport company , we wasted 30 mins with some imposters inside the terminal who claim to be from grey line.

Our flight was 4 hours delayed out of Minneapolis they were very accommodating. Staff very friendly and polite. Thank you!

Everything was PERFECT! Extremely professional service and very fast. Gary Line stand and staff were exactly where I expected. Service was beyond my expectations. Will definitely request them for all my future needs and refer them to all friends and family. Thanks again amigos!

A bit more money than other companies but reliable and a nice mini van waiting when we got out of the airport.

Viator needs to fix their booking process. I booked zone two because it is listed ads the hotel zone and I put in the Hilton Vallarta Riviera all inclusive as our destination and it is actually in zone 4. Zone 4 which cost $38 more than zone 2 but was not advised until after I booked reservation. So I felt this was not right. The shuttle operator, Greyline, was very good. The coordinator at the airport and the driver were great! The car was big and roomy and had great air conditioning which you need in puerto Vallarta as is it very humid. I we would book through them directly in the future so I know what I am booking and the correct cost. Disappointed in Viator’s booking process..

Pretty great service but it would be great if someone was inside the terminal meeting area with a sign and help with luggage

Had issues when I arrived at airport as the subcontractor company didn’t have my reservation until a few days later. The gentleman helping did work on still accommodating us. However, the main reason why I reserved through here was to get a baby car seat. The car seat issued was defective and did not work. I also had to wait 50 minutes after my scheduled time to actually leave. Please at least provide proper working car seats in the future as it’s a safety concern.

Arrived on time. Very nice vehicle. Will definitely recommend. Excellent professional service. Large vehicle l. Will definitely recommend

I wrote to let them know our flight was delayed and then never could get ahold of anyone for our ride. So we had to get a taxi. The taxi was more than half the price of what was paid for here

They were not helpful getting us into the van once we got outside. I did a last minute booking and was not able to confirm via telephone first of the booking, but still. The van was there and available and they walked us right past it. Then tried to tell us we didn't have a booking. What should have taken a few minutes took almost 20 after a flight and long travel day with kids, it was a poor experience.

It was easy to find our driver and the service was quick and smooth. Not to mention our driver was very friendly.

Great service, efficient, and personable. Our transfer coordinator Carlos at the Hilton Riviera was especially helpful, friendly, and accommodating.

Quick and easy service. Driver was polite and friendly. He offered to stop where ever we wanted, but we declined his offer. Large and clean van. I was traveling with my family of five and we had no oroblems.

Booked the transfer service to the hotel from Puerto vallarta Airport. Emailed to confirm reservation to make sure that everything is accurate. Never received a response to my email. On the day of service, they required an additional $38 since the service to the hotel is in a different zone than booked. Of course it's too late to make any changes or cancel the transfer. You're pretty much held hostage at that point if you refuse to pay. All this could've been cleared up if they responded to the email in time for me to make changes to the reservation.

Our transportation back & forth from the airport was arranged through Gray Line and their staff and the logistics was superb. Very cordial and professional team they have down in PVR. We also took one of their excursions (City tour that lasts 5-1/2+ hours that includes free Tequila tasting and self paid lunch at a local restaurant up in the mountains). Our tour guide Jimmy was hilarous and had a lot of interesting information to share along the way. All the coordinators and drivers were wonderful also

We took Grayline to and from our hotel. They were organized and had great communication/followup about when and where out transportation would be. The drivers were kind and helpful. We will definitely be using Grayline for our upcoming trips in Puerto Vallarta.

Efficient and clean travel to our resort. We had a mixup with our booking but the agent at the airport was able to work it out for us without any issues.

The driver was very nice and professional. Good customer service, Helpful taking care of all the luggage in and out for the customer.

They were very friendly and helpful. The driver was polite and professional and drove us with no issues to our resort which was out in Punta Mita. I would certainly use them again the next time we come to Puerto Vallarta!

We were missing a van, only two vans showed up. There was supposed to be 3 vans total. It was not easy to find Viator and there were no directions. Then we were told the vans were first come first serve when I paid for the the vans already

carlos and antonio with gray line in puerto vallarta grand fiesta were amazing they helped us to get into our car and were very nice and helpful thank you to them they are fantastic

The team was awesome . The cSR that took our reservation was in the Philippines and did everything possible to get us the correct transportation for our needs (big dog & crate) and room for our extra luggage. When we arrived at our destination the person was there waiting to guide us to our vehicle and helped us get arranged with our dog and luggage (he even helped carry the large crate) the driver was amazing helped us get to an obscure destination!! Love this company and the workers!!!

We had a horrible experience with Gray Line. We arrived at the Puerto Vallarta airport with three small children and were told by Gray Line staff to wait in a crowded area until our van arrived. After waiting in the heat for quite a while, I asked the representative when our number would be called. He told me he didn't know. I asked him if we were even on his list. He didn't know. I asked him how many reservations were in front of ours. He didn't know. He said it could be twenty minutes or it could be an hour or more. He told us to keep waiting. We saw a number of other frustrated families who seemed to have been waiting for quite a long time. No one knew when they would be picked up. It was complete chaos. After waiting about an hour in the heat with our three children and suitcases, and with no information from staff as to when we'd be picked up, we finally decided to seek other means of transportation (splitting our family up into a taxi and an Uber). After that nightmare, we contacted Gray Line through Expedia.com, where we'd booked the service, to demand a refund. After all, we didn't end up using the service and they apparently had no record of our reservation. Gray Line simply refused to even engage in any discussion of a refund and denied the request. What a horrible way to start our vacation. Awful experience.

We reserved a private van for our family to the airport and back from our resort. Our flight was delayed by 3 hours, yet they were still available and able to accommodate us even though I had no way to contact them with the change in plans. I also missed our meeting to set up our return transportation but the hotel helped me call them to arrange it. It was kind of spendy around $150 round trip for 6 people, but worth it for their professional, accommodating service.

Do not use them! Left my family stranded on our trip back home. Almost missed our flight back. I ordered a private van with air conditioning and no stress. I did everything I was supposed to- Called a day in advance to confirm, showed up 30 min early for my pick up.... with 3 small children, had to split my family of 5 in two taxis with no air conditioning or compensation. Horrible service, never again.