Krystal Grand Puerto Vallarta

Worse accommodations I have ever experienced. Dead roaches greeted us upon arrival. Condensation from AC was dripping just inside the front door(very dangerous)...Smell indicated the presence of mold. Loud construction noises throughout the day.....wheelbarrows with concrete debris were often in the way of resort guest....The food was absolutely HORRIBLE. Food was bland and often cold. No variety....we eventually, after day two, we were forced to find other options . We took local cabs to outside restaurants. Please don't waste your money on this resort.

Daniel de actividades did an amazing job at making the relaxing day exciting with poker. Resort uses a lot of AI for their restaurants but other than that, the Resort is beautiful. Pools are amazing, staff that take your beverage and/or food order did an amazing job especially Carlos dude is red and always breaking a sweat cus of how hard he's working.

The problem with the hotel is that it presents itself as a five-star hotel. It’s not a five-star hotel. Food is inedible and beverages are below average. Service is competent, although of course they try to sell you their equivalent of a timeshare. Rooms are disgusting: dirty sheets and pillowcases, unswept floors, stained towels, lukewarm shower water, doors that don’t close... the list goes on. Also, WiFi didn’t reach our first room, so we were moved. Whenever you need something in the room, prepare to call at least four times. Tonight, we went out for dinner instead of subjecting ourselves to the food here—which makes perfect sense when you go to an all-inclusive hotel. This is just our first night, and we have three more days here... and nobody at the front desk really seems to care about any of the above. The hotel should just look at itself in the mirror and present itself as a three- or three-and-a-half-star hotel. Can’t wait to go home.

The service was excellent the resort team were extremely friendly and my wife and I felt safe to walk around the city freely. All of the service staff was excellent, especially our waiters Miguel and Manuel who provided top notch service for the duration of our 6 day stay. The only down side to the trip was that my cellphone was stolen out of my room, which was just a reminder to keep any valuables locked in the safe when you are not in your room and ensure that the safe is working properly.