Crown Paradise Club Puerto Vallarta All Inclusive

Only bad thing I can say is that the club & buffet needed A/C. And the rooms too needed an upgrade on air. Rosa Gerero (bar waitress) and Daniel Vargas (bartender). They were super helpful and nice! They took good care of us!

The building itself,rooms and service are good. The rating for 4 it's because the AC doesn't work correctly and there are no fans available. The food,the ambiance, the pools both areas for Family and Adults are very nice.

My experience at the Crown Paradise club in Puerto Vallarta was exceptional. Yes, the hotel is older and has some maintenance repairs that need to be done, but it did not take away from my experience overall. The beach is beautiful, the rooftop pool was amazing, and the staff exceptional. The resort is located in an area where access to anything is available. I would like to give a special shout out to the breakfast staff at the Fujiyama restaurant. The four of them are accommodating, friendly and take the time to know the guests. Cynthia, Daniel and Cap Agustin. And especially Ivonne. She is the heart of the resort!!! If we could take her home with us, she would be in our suitcase. Thank you to each of you.

I wish I could leave a better review but Crown Paradise is one of the most difficult and frustrating companies I have ever dealt with. The vacation was actually pretty good, the issue lies in the simplest thing: getting a receipt. We need receipts from our stay to make a claim against our airline. You would think it would be a simple matter of calling the number and asking for a receipt. In fact you would think we would already have a receipt from when we paid. The hotel never gave us a physical or emailed receipt when we paid. Now that we are home and trying to contact them for a receipt we have called a total of 16 times and emailed 4 different emails over a 3 week span and still have nothing. Typically when we call we are hung up on several times by the person answering as soon as we start talking in English. There is an option to "press 1 for English" which will take you to a person who answers in Spanish then hangs up on you immediately. After several tries you get a person that actually talks to you and they tell you they have to transfer you to the hotel to get the receipt ( they are a call center and can't do the kost basic thing of giving you a receipt from your booking). They transfer you to the hotel which usually doesn't answer at all anytime of day or night. If you do get someone picking up the phone they will hang up on you, so you have start all the way back at the beginning again. I have looked up every contact email crown paradise has listed and have never received a reply from any of them. I have used Google translate to email In Spanish. They simply do not respond to emails period. So here we are wasting hours and hours of our time to get the simplest thing which ruined all the good will from a pretty good vacation.