Remota Hotel

Lovely stay at this beautiful lodge with wonderful views over the fjord. Large clean spacious rooms and bathrooms and very nice common areas to relax in. Felipe and Chris were very kind and helpful throughout our stay. We loved the views from our rooms and really enjoyed cocktails in the common area watching the sun set.

Generally speaking, the location and the surroundings of the hotel are great. However, we booked the room on their website, and the USD amount was shown as “tax included.” At the moment of payment, we were told that an additional 19% tax would be added because we were paying in CLP. In the end, we found a very small note at the bottom of the confirmation email explaining that if payment is made in CLP, an extra 19% tax applies. That is fine, but why does the website say “tax included”? Please do not confuse guests. Also, the young girl at the front desk did not explain things clearly and was not professional at all, even though we were communicating in Spanish. The hotel does not have an elevator, only stairs, so it is very inconvenient if you are very tired or injured. When entering the room, there were two huge ponchos placed right in front of the bed. It felt a bit strange for us, as they looked like they were staring at us while we were sleeping. and the bathroom is very small..... On the same day, we had dinner at the hotel and waited about 45 minutes for our two dishes. simply don’t understand why a fish dish would take that long. It was really upsetting after a long day trip. The one star for service is for the Colombian waiter, who was very nice and cheerful. In addition, the hotel's swimming pool requires passing through an outdoor corridor, which is not very practical due to the wind and rain might have. Considering its price, the overall service and facilities are really not match.

Beautifully designed hotel with some flaws. Stayed here before and after an Antarctica expedition. Staff is nice. The design is pretty cool. I’ve heard the spa is great but didn’t get the chance to use it. Breakfast and dinner buffet was seemingly the same every night we were there. No WiFi in rooms. No tv in rooms. Which fine, it’s called remota BUT no AC in rooms. The mirror in the bathroom is the only mirror in the room and it’s half done on the wall. The other half is glass. So if someone turns the light on at night, the light is lighting up the room. We could barely get our door to lock and unlock with the key provided. We’d leave our front door open with the window for some cross air before bed. Rooms seem half done to me. Like concrete and untreated wood half done, the price doesn’t add up to me. Biggest issue I had was the tub/shower. I actually slipped (caught myself but went home bruised) because the tub is so high. Don’t want to deter you, it was a great trip and the hotel was great for what we needed, but just wanted to provide more info.

Such an interesting hotel! Beautifully designed to fit snug into the landscape, this hotel knows how to visually please and treat tourists. The breakfast buffet was delicious. The bartenders crafted wonderful drinks. Staff members were very helpful and gave great restaurant and experience suggestions.