Osorno Volcano And National Park Shore Tour For Cruisers

Good tour, but we had to ask to have it cut short as it overran and we did not want to be late for our cruise departure. We could not visit the Lake town, but after 6 hours we had seen enough. The tour was supposed to be only 5 hours.

The guide was not very good. He kept wandering off, didn’t keep to schedule and wanted to take us to a handicraft market when we were already over schedule

A wonderful day. Our guide, Ricardo, was local and knowing the weather conditions was able to plan our tour so we had superb views of Osorno and also to be ahead of crowds arriving on other tours. It was a busy day so be sure to be well fed before you leave for the tour as there was limited time to get food, especially if you wanted to enjoy the scenery. Comfortable walking shoes also recommended.

We turned up at the allotted time (8.30) but had to wait until 9.45 to start the experience. A number of guest were told to meet at 8.30 and others 9.30, so a complete shambles. We were then told that we would have limited time at each location which affected the whole experience. The company blamed the high volume of passengers etc, but this could not have been a surprise as ships visit all the time, however, it was clearly the fact we were giving different times to meet in the terminal. It has made us question whether we will use Viator in the future. On a positive note the guides English was very good and he explained in detail what we needed to know. I have to say however that it was not value for money to rushed and we never had time to explore the last stop which was a very pleasant seaside resort

A wonderful trip with an excellent guide (Riccardo). He had excellent local knowledge and also a very good command of the english language. The chairlift ride up Orsono Volcano was outstanding!

The tour guide Riccardo was knowlegable and very helpful during the tour. He met us promptly at the port terminal even though some of our fellow travellers were late . There were only 14 of us but a large coach was provided which made it more comfortable. We would highly reccomend this tour and Yellow Penguin.

Tried booking a trip through them, booked well in advanced. They ended up cancelling while I was cruising, yes I got the refund but now unable to see the tour in was booked on and everything else in the port was fully booked. Very disappointed.

The volcano is spectacular. The waterfall is lovely too and the entire outing is just the right amount of time.

It didn’t start well. We were not on the list even if we had tickets. After that, the bus wouldn’t start (battery problem). As per description,the tour would last for 5-51/2 hours. The guide told us ca 6 hours. In the end we managed to get back just ca 25 min. before the last tender to our ship. Not enough margin in my opinion. When this is said, the tour and the guide was great

poor guide. did not provide any information on what we were seeing other than there’s a building but never told us about the building ?? Did not guide us on any walking part Very disappointed

Volcano trip was excellent. We also locally purchased cable car trip up the Volcano. This was the best decision. We would have liked to have more time for this part of the trip as it takes an hour for the cable car round trip alone!

We were told when we would be met at the dock. No one was there. We went into the terminal which had many people with signs for scheduled tours. None were for Yellow Penguin. No one we asked knew where their bus was. We found it behind the back of the terminal. There was no one to meet us. Someone in our group was told that Someone from Yellow Penguin had been there but left. our instruction was would meet the bus at 8:30 am. At 9:15 am, the tour guide was waiting for some people who had scheduled, but had not shown up. Then, we could not leave the terminal because the busses battery died. 30 minutes later, another bus came and jumped started our bus. 4 passengers got off the bus after an hour of sitting there. Our guide, Riccardo, once we were finally able to leave, was wonderful. He was personable, knowledgeable and fun. We ended up having a wonderful excursion.

Our tour guide and bus driver were exceptional! We got more than we bargained for according to the description on Viator’s website. The only issue I can think of was a bit of problem with the microphone going in and out, but other than that, it was wonderful. We loved going to Osorno volcano, and Petrohué Falls. Our tour guide gave us extra tips for making the most of the experience. This is not a reflection on the tour guide, but Viator‘s description and Yellow Penguins descriptions did not exactly match up. Neither did the times of the trip. We had two who booked through yellow penguin who were given a different time than Viator gave us. It caused a bit of delay in our departure. I don’t believe the Viator one mentioned the falls, which were a huge highlight for us. Suggestion would be to have more accurate descriptions. Also, our tour guide did not seem to know how to contact anyone about the two that were late. Better coordination would have been appreciated. The two that were late were on time according to yellow penguin but late according to our time and our guide did not seem to know how to contact them.

The guide’ s language skills left a lot to be desired. Her English was terrible and accent very thick. She didn’t understand questions The stop at Petrohue falls was too brief. We had 35 min. Which included standing in line to buy tickets $9 U.S. my wife walks with a cane and knew she would be unable to do the walk to and from the falls in the time slotted so stayed at the park entrance. The step up into the van was a struggle for more than a couple of passengers, no portable step was provided as most drivers provide.

Great places visited but guide’s English was so bad I don’t believe she even understood what she was reading!

The sights by far beat our expectations! It was a long day, but every place visited raised our awareness of the beauty all around us! Just when we thought we had seen the best after visiting the volcano at a mid station, what a surprise to visit the National Park and see the incredible waterfalls! Highly recommended!

It’s breathtaking from beginning to end! No sooner one leaves a spectacular site the next one is supersedes it! Great guide and driver!

Karin and Maris were wonderful! Patient, personable, and very informative. Karin had brochures to supplement her answers to our questions and made several stops for photos. Highly recommend.

Our guide was so knowledgeable! And such a pleasure to listen to. We were very late tendering in from the ship and she waited! We were very appreciative of that.

Nothing in the description said we would go up the volcano to the ski area. From there you can take the chair lift up a little ways. Or hike the trail. Or stay in the cafe have coffee and empanadas. The waterfall park tour is just buy a ticket with your credit card, and walk 1000 meters down the trail to overlook platforms. Can't get so close to the waterfall, but you get the idea what it's like. There were a couple stops along the drive to take photos. Then a drive through Puerto Varas, which is the nice town in the area. I think I would have taken the other tour that visited the german settlement. Not much around Puerto Montt. Tour guide described port area as run down, and it was.

For a cruise port, this was an excellent option that gave participants a nice flavor of the area. Maria, our guide, was excellent! Omar, the driver, was very careful and attentive.

Our tour guide Darla is a sweet girl. She gave us enough of time for each stop . We did everything on the itinerary. It was just some people in the group didn't come back in time that's not under her control. We made it back to the ship in time.

Knowledgeable guide, excellent locations visited. We were lucky with the weather with clouds lifting later in the day so we saw all 3 volcano peaks. Bus had some technical issues but they kept us informed and assured us about alternate arrangements if required.

While the trip itself was much more economical than the one offered by the cruise ship, I was concerned about the safety of the bus and the experience of the driver. The bus was alarming throughout most of the trip up to the volcano. Our tour guide told us not to worry. It was just a water issue. We ended up stalling out and losing power several times up the very steep switchbacks at the base of the volcano. I asked if we could transfer to another bus but was told there were none available. The tour guide said she requested a new bus be waiting for us at our next stop at the national park. She later said it was not the bus, but rather the driver not shifting out of manual???? When we left the volcano to head for the park, there were more alarm notifications on the driver dashboard. We also did not get a new bus at the park. The anxiety surrounding the safety of the vehicle really took away from the experience.

Time spent on the bus is filled with interesting history and information on the area. Stephanie is fun and knowledgeable. We were impressed with her language skills, shifting back and forth between English and Spanish so easily. Buying tickets for the falls went quickly and the experience is worth it for both the waterfalls and the volcano view.

We took this tour off a cruise ship that was in town for the day. A great value and perfect alternative to the cruise ship tours. We saw some excellent sites and while I wish we had more time at each site, it was just enough to see it all. Maria, our guide, was informative and very accommodating! She was excellent. Highly recommend taking this tour, especially if you are here on a day stop from a cruise ship!

We’re very late due to Princess’s water shuttle arrangement (two hours late). We were so worried. But Yellow Penguin not only waited us but also kept communicating with us insuring that we’ve been taken care of. That was very helpful to customers like us who’ve never experienced such a delay by the ship. The shore excursion itself with two hours less than originally designed was a big success. Our tour guide Stephany and our driver Christian were so good. They managed the time perfectly such that we not only visited the beautiful national park but also the volcano itself, so wonderful, so beautiful! And on the way Stephany kept telling us a lot of interesting stories about the area, very informative, knowledgeable and professional! Yellow Penguin and her agents are the best, all of them! Strongly recommend Yellow Penguin to anyone. You won’t be disappointed if you book with them!

Our guides name was Maria and she was great…she was full of local and history for the area..we had wonderful stops to see the highlights and photo opportunities…also she had our driver take us to the square and into old neighborhoods..

Gorgeous views, time at stops to appreciate them, a knowledgeable tour guide (Maria) - all add up to a terrific day!

Wonderful experience, the sites visited were super. The guide Stephanie was exceptional in knowledge and very professional. The service of the company was very good since we were late arriving from the boat they were in contact with us .

Amazing scenery to Osorno, but the sound system on the bus was not satisfactory. It was hard to hear the commentary.

Great tour of Puerto Varas with the Yellow Penguin. We saw the Volcano and beautiful waterfalls & breathtaking views. We had ice cream which was delicious and a charming town to walk around. If you want tours in South America do it with the @followtheyellowpenguins

We went to Puerto Varas from Puerto Montt. What a beautiful spot. We saw volcanic mountains and breathtaking waterfalls. It was a nice walk thru a park to see the natural scenery. The drive thru Puerto Varas was nice and relaxing. It’s a wonderful small town on a lake. Yellow penguin provided a knowledgeable local tour guide and comfortable transportation. Our cruise ship was significantly delayed getting into port but Yellow Penguin made sure we got a visit to the points of interest and return to ship on time.

Paolo explained everything to us very extensively and humorously. The waterfalls are very impressive and we had enough time to see everything. Osorno was also absolutely worth seeing.

Super Tour unfortunately the weather did not play along. The guide and driving were super friendly and competent.

The boat trip alone is an adventure. From the boat the penguins and other birds can see. The Fort San Antonio is also worth a visit.

Good organization, good value for money, nice tour guide, pleasant little group

Save more than 30% compared to a cruise ship excursion with a tour that coincides with the arrival of a cruise ship. From departure to arrival, this Yellow Penguin tour was no different from a ship-sponsored tour. They will wait for you to leave until all applicants have gathered. We had a meeting at 8:30, but due to the tenders we had to leave at 9:40, but there was plenty of time and it was appropriate. Lunch is not included, so you can either take a break or wait until you arrive. We had a bite to eat at a cafe in the national park on the way, but most of the people who went to the restaurant after we got back.