Short wait for our vehicle due to congestion outside airport. The airport needs a larger drop off and pick up area.
About Activity
What's Included
Includes
- Private transportation
- Air-conditioned vehicle
Excludes
Departure & Return
Departure Point
- So there is a certain procedure when you come to Turks and Caicos once you pass through customs and collect your bags from baggage claim. You walk outside to see 2 to 3 people in a yellow vest, which is dispatch, you tell them Pegasus VIP transportation is picking you up. The driver will be waiting 1-5 mins away and once they get the call from them, the driver will make their way to the airport.
Itinerary
Client Initiates Booking:
Guests can book through our website, by phone, WhatsApp, email, or via partnered villas/hotels.
Information Collected:
Flight details, pickup/drop-off location, guest names, number of passengers, luggage quantity, and any special requests (e.g., car seats, champagne, preferred music, etc.).
Instant Confirmation:
A booking confirmation message is sent to the client, including the driver’s name, vehicle type, contact number, and pickup time.
Reminder Notification:
12–24 hours before the scheduled pickup, Pegasus sends a courteous reminder confirming time and details.
2. Pre-Service Preparation
Vehicle Preparation:
The assigned driver ensures the vehicle is immaculate — washed, vacuumed, and stocked with amenities such as:
Chilled bottled water
Phone charging cables
Mint towels or small refreshment options
Professional Appearance:
Driver is dressed in Pegasus uniform (pressed shirt, slacks, polished shoes) and carries identification.
Time Check:
Drivers are dispatched to arrive 15–30 minutes early to the pickup location, ensuring punctuality and peace of mind for the guest.
3. Guest Pickup
Arrival & Greeting:
Driver arrives early, parks in a visible yet discreet location, and greets guests warmly by name.
For airport pickups: driver tracks flight status in real-time and waits at the arrivals area .
For villa/hotel pickups: driver announces arrival via text or front desk communication.
Assistance:
Driver assists with luggage and ensures all guests are comfortably seated before departure.
Comfort Check:
Air conditioning, preferred music, and amenities are adjusted to guest preferences.
4. In-Transit Experience
Professional Driving:
Smooth, safe, and scenic driving — always within speed limits and with an emphasis on comfort.
Concierge-Level Service:
Driver provides information about local attractions, dining, and culture if guests are interested, or maintains quiet professionalism if they prefer privacy.
Refreshments:
Complimentary bottled water.
Discretion & Courtesy:
No unnecessary conversation or phone use; confidentiality is respected at all times.
5. Arrival & Drop-Off
Assisted Exit:
Upon arrival, driver opens doors, assists with luggage, and ensures the path to entry (villa, hotel lobby, airport terminal, restaurant, etc.) is clear and safe.
Final Check:
Confirms that no belongings are left behind in the vehicle.
Polite Farewell:
Driver thanks guests for choosing us, offering a polite farewell and reminder that return transfers or additional service can be arranged anytime.
Service Report Logged:
Driver logs trip completion in Pegasus system — including time, mileage, and any guest feedback — to maintain quality records.
6. Post-Trip Follow-Up (Optional for Repeat Clients)
Feedback Request:
Within 24 hours, a short follow-up message is sent to thank the guest and request feedback.
Relationship Building:
Frequent guests or villa partners receive loyalty perks or priority scheduling on their next booking.
Language Offered
Additional Info
Cancellation Policy
Reviews
Our driver was awesome!! Talked about the island and let us know some different things as it is our first time on the island.
Just wanna say Pegasus VIP transportation is 5 ⭐️⭐️⭐️⭐️⭐️ service they made sure we where safe & driver was very professional will recommend anyone to use there service + it’s family owned would 100 percent use them again when we travel back to Turks and Caicos 🇹🇨… Happy customer 🤩
Hayden was on time and provided excellent service snd guidance
Waited on our ride for about 15-20 minutes. Worth the wait. Driver was awesome! Glad we booked this transport service.
They made the situation better and i appreciate that I would definitely book again
For a family of 5, Pegasus VIP Transportation was very competitively priced and had clean luxury cars for our roundtrip pick-up/drop-offs. The team was easy to communicate with and they were timely and helpful. Would definitely recommend and use them again in the future.
Excellent private transportation service to and from our resort! Highly recommend Pegasus Private Transportation Service!
Everything was excellent from start to finish! We booked round-trip transportation, and Hayden contacted us the day before each trip to confirm all the details. He stayed in constant communication with us and was there waiting for us even though it took us some time to get through immigration at the airport. Hayden was extremely professional, punctual, respectful, and friendly. The entire experience was smooth and stress-free, which is exactly what you want when traveling. We truly appreciated how attentive and reliable he was throughout our stay. 10/10 experience! We would absolutely use this service again on our next trip and highly recommend Hayden to anyone visiting Turks and Caicos. Exceptional service!
On time and professional, Would use again 100%
Great communication. On time pickup for arrival and departure. Would defined recommend using this company for transportation needs.
The communication was so great even before we arrive… Hayden send text messages on procedures and who to go to after we come out of the airport, and what to say… when we landed, he was also communicating via phone to ask how we doing and if the immigration line was long. And we we got picked up, our driver William was also awesome… very nice driving and very friendly. He even pointed out some restaurants and gave us some advise on how to take cabs when we go to certain places… Overall a great experience with them.
Excellent experience with Pegasus VIP Transportation! The driver was punctual and stayed in close contact throughout the entire pickup process. They confirmed the airport pickup time at booking and reconfirmed the day before my flight, which gave me great peace of mind. The car was clean and the service was professional from start to finish. Highly recommend for anyone needing reliable transportation!
Fabulous experience! Easy to book, clear directions for pick up from both airport and resort. Hayden was great- communicative, friendly and knowledgeable. We had a handicap family member with a scooter and they were amazing both helping her and with transporting the scooter. Highly recommend!
Where do I even start with this wonderful company. I visited Turks and Caicos with my daughter for my birthday in June. We’d searched social media and found many companies that were not vetted to drive. We also found that taxis charge exorbitant fees per person. We ran across this gem, Pegasus and we’re so grateful that we did. William, our driver from the airport was absolutely amazing. He arrived in a GMC Denali which was clean and very nice. He was very helpful and guided us as we continued to our hotel. He also let us know that if we needed transportation anywhere while on the island to contact them and they would be happy to drive us. We thought that he was kidding, but he wasn’t. We used them the entire four days that we were there and their prices were super reasonable. They did not overcharge and did not charge per person which made it very easy to give tips because of the professionalism, on time pick up and on-time delivery. All we needed to do was give them about 15 minutes notice to go anywhere. We communicated mostly through WhatsApp, which was perfect and they always responded right away. There was never a time where I felt like we weren’t going to have Transportation on the island because of them. Whenever you’re in Turks and Caicos, you will want to use Pegasus. It is a legitimate company that does not overcharge, uses top quality vehicles and is dependable. During our visit, they used Teslas with the Lamborghini doors, Cadillac Escalades and GMC Denalis. Who could ask for anything more? Kudos to William for being the best driver on the island. He was so amazing that we wanted to bring him back to the states with us. If you’re traveling to Turks and Caicos, choose Pegasus, they won’t let you down. If I could give them 10 stars, I would.
Hayden was very professional, on time and helpful. His vehicles are luxurious and clean🤩 I definitely recommend booking!
Hayden and his drivers did absolutely phenomenal! We used for private tranfer for family of 5 to club med and also the return. Appreciated great communication throughout both trips and the drivers were on time, professional and very informative when asking local questions about T&C. Great pricing/ great service!
Great customer service. Took care of my daughters
Hayden and team were absolutely wonderful. They were all prompt, personable, and kept clean vehicles. They accommodated us throughout our trip, stayed in communication when we had asked to add other rides with them during our trip, and always confirmed a driver was on the way and when to expect them to arrive. Can’t say enough great things about them! If you’re headed to Providenciales, Pegasus VIP is a great choice for getting around the island. Thank you for making our trip that more enjoyable!!!!
Pegasus VIP Luxury Transportation exceeded every expectation! Bennett and his two sons, William and Hayden, provide truly exceptional service and embody what customer care should be. From the initial booking through the entire experience, their communication and follow-up were impeccable. They were always available to answer questions, incredibly responsive, and made everything effortless and stress-free. The vehicles were luxurious, spotless, and in excellent, updated condition. My son absolutely loved riding in the Tesla Model Y—especially the doors! It was such a fun and memorable part of the experience for him and made the ride even more special. What truly sets Pegasus VIP apart is the personal touch that comes from being a family-owned business. Bennett, William, and Hayden are professional, friendly, reliable, and genuinely care about their clients. If you’re looking for dependable, first-class luxury transportation with outstanding customer service, I highly recommend Pegasus VIP. We will absolutely be using them again and referring them to family and friends. Thank you for helping make our trip even more memorable!
Pegasus VIP Transport was great at keeping in touch prior to our trip to confirm our reservation and explain the process once you land in Turks. We only waited a few minutes for Hayden to pick us up and deliver us to our Resort. The vehicle was very clean and the AC was aljust right.
We booked a round trip service with Pegasus on our trip to Turks & Caicos. Once outside the airport they arrived extremely fast and Hayden was our driver. What a personable young man. Prior to arrival he had made contact with us regarding confirming our pick-up and return, how to meet him after exiting the airport, and getting us to our hotel. Hayden was most informative when answering asked questions and providing information. He was a great driver and was available for any driving necessary. We used Pegasus during our stay, they were always on time or early and confirmed rides. We highly recommend Hayden and Pegasus.
Great experience must book!!! Thank you for such a smooth and easy experience. We can’t wait to return!
Absolutely recommend the company they partner with Pegasus. Communication seamless and punctual with time pickups,
They made travel a breeze! A text the morning of our arrival made it easy for me to keep in communication. The car was pulling up moments after we walked outside! William, our driver was fantastic and his playlist was great too! We will be booking again for our next trip!
Our driver was very friendly and professional. He communicated with us ahead of the journey and kept us up to date on when he would arrive. Highly recommend.
Highly recommend! Prompt pickup and drop off both to and from the airport. We purchased this transportation just hours before our arrival in Turks and Caicos and the service exceeded our expectations.
Hayden was a professional, friendly and accommodating driver! He was very communicative as well. He made the experience effortless. Car was clean and in great condition. Would absolutely use him again.
Monday through Friday 9 am to 7 pm EST
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