Fast service great price I booked a return trip to the airport
About Activity
What's Included
Includes
- Private transportation
- Air-conditioned vehicle
Excludes
Departure & Return
Departure Point
- Dear Guest, Welcome to Turks and Caicos! To ensure a smooth airport pickup with Pegasus VIP Transportation, please follow the procedure below: 1. After you pass through customs and collect your luggage at baggage claim, proceed through the exit gate. 2. Outside the terminal, you will see 2–3 personnel wearing yellow vests. These are the airport dispatch staff, and they are the only ones authorized to contact your driver. 3. Simply inform them that you are with “Pegasus VIP Transportation”. 4. Once the dispatch team calls us, your driver—who will be stationed nearby—will arrive at the airport within 1–10 minutes to pick you up. We sincerely appreciate your cooperation and look forward to providing you with a seamless and comfortable transportation experience. Safe travels, Pegasus VIP Transportation
Itinerary
Client Initiates Booking:
Guests can book through our website, by phone, WhatsApp, email, or via partnered villas/hotels.
Information Collected:
Flight details, pickup/drop-off location, guest names, number of passengers, luggage quantity, and any special requests (e.g., car seats, champagne, preferred music, etc.).
Instant Confirmation:
A booking confirmation message is sent to the client, including the driver’s name, vehicle type, contact number, and pickup time.
Reminder Notification:
12–24 hours before the scheduled pickup, Pegasus sends a courteous reminder confirming time and details.
2. Pre-Service Preparation
Vehicle Preparation:
The assigned driver ensures the vehicle is immaculate — washed, vacuumed, and stocked with amenities such as:
Professional Appearance:
Driver is dressed in Pegasus uniform (pressed shirt, slacks, polished shoes) and carries identification.
Time Check:
Drivers are dispatched to arrive 15–30 minutes early to the pickup location, ensuring punctuality and peace of mind for the guest.
3. Guest Pickup
Arrival & Greeting:
Driver arrives early, parks in a visible yet discreet location, and greets guests warmly by name.
For airport pickups: driver tracks flight status in real-time and waits at the arrivals area .
For villa/hotel pickups: driver announces arrival via text or front desk communication.
Assistance:
Driver assists with luggage and ensures all guests are comfortably seated before departure.
Comfort Check:
Air conditioning, preferred music, and amenities are adjusted to guest preferences.
4. In-Transit Experience
Professional Driving:
Smooth, safe, and scenic driving — always within speed limits and with an emphasis on comfort.
Concierge-Level Service:
Driver provides information about local attractions, dining, and culture if guests are interested, or maintains quiet professionalism if they prefer privacy.
Refreshments:
Complimentary bottled water.
Discretion & Courtesy:
No unnecessary conversation or phone use; confidentiality is respected at all times.
5. Arrival & Drop-Off
Assisted Exit:
Upon arrival, driver opens doors, assists with luggage, and ensures the path to entry (villa, hotel lobby, airport terminal, restaurant, etc.) is clear and safe.
Final Check:
Confirms that no belongings are left behind in the vehicle.
Polite Farewell:
Driver thanks guests for choosing Pegasus VIP Transportation, offering a polite farewell and reminder that return transfers or additional service can be arranged anytime.
Service Report Logged:
Driver logs trip completion in Pegasus system — including time, mileage, and any guest feedback — to maintain quality records.
6. Post-Trip Follow-Up (Optional for Repeat Clients)
Feedback Request:
Within 24 hours, a short follow-up message is sent to thank the guest and request feedback.
Relationship Building:
Frequent guests or villa partners receive loyalty perks or priority scheduling on their next booking.
Language Offered
Additional Info
Cancellation Policy
Reviews
Great experience! Our driver was quick to pick us up and was very friendly. He gave us a lot of good information about the island.
Great experience. Would recommend again.
Excellent! Our driver was knowledgeable about the island and shared valuable nuggets. Very polite 😀
All transport is pricey, but these guys were very helpful, communicative and reliable. Smooth ride and easy booking.
Hayden, our driver communicated well with us ahead of time so we knew what to do upon arrival. He was friendly and gave us a lot of good information in the drive to the hotel
Excellent service. Enjoyed the history lesson from driver.
Amazing service, easy to book, great communication and seamless pick up that allowed us to get to our resort quickly and start the vacation as soon as we could. Hayden was a pleasure to work with.
Hayden was wonderful. We will book our trip back to the airport with him as well!!
Nothing to worry about. They take care of everything. They also give you great information about the island.
Amazing service. Happy ride to the hotel. Nice car and very friendly driver. Thank you for taking care of my family.
Great and knowledgeable driver. Very friendly. Smooth ride both to and from airport. Will use again on next trip.
Hayden was amazing! Not only were both vehicles we were picked up in immaculate and new, but Hayden was treat as a driver. He text us explicit instructions before we arrived and pick up to and from was a breeze. He gave us some additional recommendations for the island as well! Would definitely recommend!
Hayden was timely, professional as well as friendly. The Escalade was new, clean and temperature in vehicle cool.
It was easy to book. The driver provided Great Communication with clear arrival instructions and Friendly service
Excellent service! Recommended!
We had a great experience with this company. They were on time, professional and attentive. We would recommend them to everyone.
We had a fantastic experience with Pegasus VIP Transportation for our airport transfers in Turks and Caicos. From the moment we landed, the service was seamless. Our driver was punctual, professional, and incredibly welcoming, making our transition from the airport to our resort completely stress-free. The SUV was pristine, comfortable, and a perfect start to our vacation. It’s clear they take great pride in their service, and we truly appreciated the personal touch and local insights shared along the way. I highly recommend them to anyone looking for a reliable, luxury, and hassle-free way to navigate the island!
We truly had a great experience with our pick up to and from the airport by Pegasus! Great people and service!
Excellent experience our driver was waiting for us upon arrival and educated us on the island and what to do while we are here. If you want the best service look no further!!
Great customer service by Pegasus VIP
Hayden and team were absolutely wonderful. They were all prompt, personable, and kept clean vehicles. They accommodated us throughout our trip, stayed in communication when we had asked to add other rides with them during our trip, and always confirmed a driver was on the way and when to expect them to arrive. Can’t say enough great things about them! If you’re headed to Providenciales, Pegasus VIP is a great choice for getting around the island. Thank you for making our trip that more enjoyable!!!!
The driver arrived 45 after scheduled pickup . I’ve asked several times for the individual to call the drama. The comment was. He is on his way. Not happier at all having to wait.
Hayden was exceptional and so was his vehicle. He communicated consistently to make sure and check the status of where we were in our travels and through customs. We had hardly a wait at all before he was at the airport picking us up once we notified him we were ready. I highly recommend Hayden and his company Pegasus VIP Transportation.
William and Hayden were fantastic. The SUV was ready for us within minutes of landing and our driver William gave us local recommendations along the way.
Hayden and his staff were excellent. They were professional and courteous, answered all of our questions, and gave us good recommendations. Would highly recommend them for anyone visiting the island.
They picked us up from the airport and have a great experience. I have no complaints.
Good communication,. Top-notch vehicle, new Cadillac Escalade. Prompt pick up. Would use again!!
William at Pegasus VIP was awesome and so helpful throughout our stay in TCI. Made our pickup from the airport a breeze and gave us his number for any taxi service while on island. Clear, transparent pricing and perhaps the most punctual driver we’ve ever had. Told us he’d arrive at 6:53 to pick us up and arrived at 6:53 on the dot! Always on time and very professional.
Timely pickups at airport and resort. Very professional drivers with clean vehicles. Friendly and informative while traveling to each destination. Highly recommend.
10000/10 service!! A big thank you to William for providing us airport transfer as well as taxi service during our stay. Not only did he share recommendations and tips to navigating the island he also had speedy response times and always accommodated us to meet our needed pickup and drop off times! I look forward to booking with you again during my next stay in Turks!!
Excellent experience. Very processional and curious staff. I Recommend this company for your transport needs.
It was awesome. Driver was quick to pick us up. No wait time. He was very courteous and knowledgeable. We had a great conversation with him.
We had an awesome experience. Our driver’s name was Bennett and he was great. He was prompt, reliable, kind and knowledgeable. He also made sure there was a sign saying happy birthday upon our arrival. If we’re ever in Turks again, we will make sure to use the same company and hopefully Bennett again.
Excellent communications and a smooth process from airport door to resort door. Hayden was a great driver and introduction to the island
I highly recommend Pegasus VIP. I booked an airport transfer the day before I landed at PLS airport and I’m so glad I did. Communication was excellent, Hayden gave clear instructions for what I needed to expect and look for once I made it through customs, and the car was at the airport to pick me up in less than 10 minutes. Car was clean and comfortable and the driver was very nice and helpful. As a younger, solo traveler, I felt safe and I was at my resort in no time. Could not have gone any smoother!
We booked Private transportation from the airport to hotel for a reason. Private service and paid a lot extra. Could have booked a taxi for $50 less. We asked for one stop at store on way and were told that would be extra if we were not in and out in less than 5 minutes. And the driver only had 1 water for us to share. Was told they had people before us who drank all the waters. Most private transportation in other places have beer, sodas and water.
On time, driver courteous, easy to book. Car clean.
We used fast track and they contacted the driver directly. So easy to find at the airport. Very fast service. Friendly driver too.
Wonderful customer service and friendly. Was asked about my travels and plans. We highly recommend this car service.
Great and professional service. Every thing went great!! I would recommend this to anybody who wants a smooth transition.
Hayden was excellent! Arrived right on time, the Escalade was spotless and clean. He drove very smooth and safe. Fun to talk to! Will absolutely book with him again!
Hayden was very communicative and arrived within 10min of us getting to airport in Turks & Caicos. His cars were clean and comfortable with plenty of storage for our luggage. Unfortunately for the ride back to the airport at the end of the trip, his driver was a bit delayed on the ride back, coming from another job as well as some traffic, which made the check in and luggage drop off a little bit more stressful but overall a well run company from a young entrepreneur. Would use again, next time with allowance for delays.
Very fast and professional . Car was clean and cool arrived within 3 minutes . Driver friendly and prifessional
Our driver, Hayden, showed up right on time. Talked to us about the island. Got us to our hotel quickly and we were on the beach 20 min later! The cars are nice and clean. Great job Hayden!
Outstanding service and communication!
Prompt. Nice clean car, Safe and polite driver. What more could we want for a ride to the airport.!?
Wonderful owner and very comfortable Escalade SUV and allowed us to make a quick temporary stop with great recommendations for dinners… we will definitely use him throughout our weekend and for our return trip to the airport and each time we come to TC
At first, getting to your driver seems like chaos, but it’s surprisingly organized and detailed. The airport employees must coordinate with Pegasus VIP because our guy recognized us by name and informed us our driver was there already. Bennett Williams was our driver. He immediately jumped out to assist with our luggage then jumped right back in to show us how to crank up our air in the backseat. He was excellent and we recommend him and the company highly. Bennett drove safely and answered all our questions about the island. I’d request him every time. This company was a great choice and we’re happy we chose them.
Easy pick up at the airport. Someone calls for the driver because they park in a different location and then he arrived within five minutes. Great condition of the car. Easy ride.
Monday through Friday 9 am to 7 pm EST
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