Nemea Appart Hotel Cannes Palais

I would like to express my sincere thanks and appreciation to Petia, the receptionist. She was extremely helpful, friendly, respectful, and always welcoming guests with a genuine smile. Her attitude and professionalism were outstanding, and she was the only receptionist who consistently made us feel welcome and comfortable. Unfortunately, my experience with some of the other female receptionists was quite different. They were not very polite or cooperative, and there was a noticeable difference in the level of customer service compared with Petia. I would also like to mention that the apartment itself requires maintenance and refurbishment, particularly regarding the furniture and some of the apartment’s facilities. The apartment and its furnishings are quite worn and heavily used, and they would benefit from proper maintenance and updating to provide guests with a more comfortable and pleasant stay. In addition, some of the property’s policies are not clearly communicated to guests. For example, guests may be charged €30 for garbage bags if they are not removed from the apartment before departure. Such charges should be clearly explained at check-in or stated clearly in the apartment, so guests are aware of them in advance and are not surprised by unexpected charges at check-out. I hope the management will take these comments into consideration, improve the condition of the apartments, and ensure that all policies and additional charges are clearly communicated to guests. Special thanks to Petia for her excellent service, kindness, professionalism, and continuous smile.

⭐ 1/5 – Definitely NOT a 4-star hotel. STAY AWAY We stayed here for 3 nights as a group of four, and unfortunately our experience was extremely disappointing. We paid around 11,000 NOK for three nights, so we expected a completely different level of service and quality, especially from a hotel advertised as 4-star. We booked a premium room, but what we received was absolutely nowhere near premium standard. The room was not properly cleaned, and several things were worn out or broken. The most ridiculous part was the sofa bed. Two people were supposed to sleep there, but there were no sheets or proper bedding provided. When we asked the staff for sheets, we were basically told they could sleep without them and were given a blanket instead. 😹 I have honestly never experienced anything like this at a supposed 4-star hotel. During our entire 3-night stay, we also did not receive fresh towels, despite there being four of us in the room. On top of everything, the staff were extremely unfriendly and unhelpful towards us. When we tried to address the issues, we did not feel that anyone was interested in helping or finding a solution. The girl with black hair was horrible. Not helling at all and just rude. For 11,000 NOK for three nights, you should at the very least expect a clean room, fresh towels, proper bedding for every guest, and staff who treat guests with basic respect. This was absolutely not a 4-star experience. Based on our stay, I would not recommend this hotel, and we definitely will not be returning.

⚠️ WARNING: Do NOT stay at this hotel. This was one of the worst hotel experiences I’ve ever had. The hotel is dirty, and the service is even worse. The rooms are not clean and are not suitable for a comfortable stay. None of the phones in the rooms work, they’re just there for decoration. When I asked how I was supposed to contact reception, I was told, “If you need reception, come downstairs.” That is completely unacceptable. ( THE WHOLE hotel smells like eggs )! One of the elevators was out of service, leaving only one extremely slow elevator. We were just two women traveling with seven heavy suitcases, and when we asked for help with our luggage, the staff simply refused. As you can see from the photos, the hotel is filthy and not worth a single euro. The worst part of this experience was the reception staff’s rude and unprofessional attitude. To make matters worse, they even left the reception desk unattended, and I had to wait around 15 minutes for someone to come back. I would never stay here again and would strongly recommend that others avoid this hotel.

This was my third stay at this hotel, and unfortunately it was by far the worst experience. There was no welcoming attitude upon arrival, and the reception staff were unfriendly, unhelpful, and showed no flexibility at all. I booked both a studio and an apartment. The studio was clean and comfortable, but the apartment was extremely disappointing. It was very small, the furniture was old, worn out, and visibly dirty. What made the experience even worse was the housekeeping. During a 9-night stay, the apartment was cleaned only once, and even then, the cleaning was far below an acceptable standard. It is disappointing to see such a significant decline in both service and quality compared to my previous stays. Sadly, I do not expect to return to this hotel again, nor would I recommend it based on this experience.