Hotel Le Suquet Cannes

1/10 – Extremely concerning experience involving my card details I would strongly advise anyone staying here to be cautious when handing over their bank card. During check-in, the staff member physically wrote my card details down on a piece of paper. I found this unusual and uncomfortable, but assumed it was part of their process. This was the only time I have ever used this particular card. Shortly after my stay, my bank detected fraudulent activity on the card. An attempt was made to use it at Bershka on 23 July, which my bank blocked because the card had already been flagged as compromised. The hotel has confirmed that it did not process any charges itself, but my concern is that someone at the hotel had access to my card details and appears to have attempted to use them for personal transactions. When I raised this with management, they simply explained that their system encrypts card details once entered, but failed to explain why a member of staff wrote my card information on paper in the first place. I found the response dismissive and lacking in accountability. Rather than investigating how my card details were handled outside of their stated procedures, they relied on generic explanations about their payment system. I have reported the matter to my bank and will also be reporting it to the relevant authorities. I expected much higher standards of security and professionalism when handling guests' payment information.

Amazing location, and accommodating to guests’ needs in a friendly way. The service can be a bit slow, I was waiting 15 minutes at breakfast to be noticed. Parking on site is 25€. A few minutes walk from the beach. No mini-bar in the room.

Perfect location, only a 5 minute scenic walk to the beachfront in one direction, and a 5 minute scenic walk through Le Suquet, a charming neighbourhood adjacent to the port. Cleanliness was very good, and Staff were very helpful and friendly, especially the young woman on reception with dark hair, whose name I unfortunately did not catch.

This is on me for not reading other reviews before booking. Live and learn. I made a mistake and booked two rooms instead of one as I'm in Cannes by myself. I've been to this City many times before. Never have I come upon a hotel like this one. As other reviewers have said, yes, it's very weathered. My two rooms have furniture that is chipped and a rug that is dirty. A terrace that looks nothing like the website and by the way, use caution when reading the website. It makes you think you're booking a special hotel with all the staff coming from major hotels in Paris and that the owner is a local and cares so much about the community. Well he clearly doesn't care enough about the hotel to make it and its rooms look more than a cheap roadside motel. As you enter you pass a frayed rug and then the fun begins: you speak to the staff. When I was told by the receptionist I had two rooms I asked if I could change to one and I was told for sure and they would not refund the difference. When I asked if they could include breakfast I was told no. And this is when I'm paying almost 600 Euros for ONE NIGHT FOR ONE PERSON at a substandard hotel. Finally, I must say they did agree to include breakfast. But they were clearly reluctant. After seeing these rooms I can only imagine what breakfast would look like. So I was not interested. Here's my advice: do a little more research and find a nicer hotel or even an airbnb. You won't regret it. But you'll most likely regret your stay here. Warm Mediterranean hospitality at Hotel Le Suquet as the website suggests? Don't count on it. If you're traveling to Cannes you deserve better.