Prague Hop On Hop Off Tour With River Cruise

I had trouble getting my ticket to print- the very helpful staff got it sorted out, and we had a lovely day.

Excellent and helpful staff. Regular buses and very informative. Can get busy so book ahead of the trip

We went to the correct location to catch the bus but the manager said the ticket was for another company. We walked a couple blocks to the other company and they turned us away. We went back to the first company and found someone else who worked there who accepted the ticket. We let Viator know what happened but they did not respond.

our tour guide was super friendly and helpful. Hats off to the bus driver for navigating in this heavy traffic.

Great way to get around the city especially with there being two line we done the 2 day ticket super easy to use would definitely recommend

The ticket said that it was for a hop on hop off bus and cruise. I read the description, and it did not say otherwise. When we got to the boat dock, they turned us away. It was a very long walk. This is misleading and needs to be changed.

Miriam guide was very helpful - they were able to help get us on a great tour!

Could not attend because I was sick and I'm still waiting for my reimbursement since I am loyal cumstomer

So, so, so disappointing. Absolutely no enthusiasm from the reps for any part of their jobs. Not unfriendly but not friendly either. Bought tickets in advance for all the good it meant. Getting a seat felt like a desperate seat grab. No effort to shepherd customers on-board. The tour is, apparently, available in over 20 languages. It had nothing of interest to say in any of them. Long stretches of muzac periodically interrupted by, what appears to me, to be an AI generated narrative of pure dross. You will pass many sites of interest and you will learn nothing about them. There are other tours available. Unless they drive you into the Vltava they will be better. The river cruise was very pleasant and worth the time.

Paid 500czk for 2 beers (150czk) and given change for 200czk!! Challenged right away and told I was lying by old woman serving!! This is disgraceful behaviour, do not use!!

We used Big Bus in two cities, Vienna and Prague. It was great experience, easy to navigate the town and explore. One thing to keep in mind is understanding when your last buses are in the stop towards evening so you can plan accordingly as the trips come to an end around 6.

The green route, smaller buses in the old town was quite nice, and relatively quiet. The narration fairly well matched the bus location. The red route, with the larger buses was a real waste of time. Most of the time the narration either didn’t seem to match where the bus was, or you couldn’t see the site being referred to. The red line is only suitable for transportation near the desired site.

The Bus was good and narrative was a little off as we sometimes heard about a site after we passed it. The river cruise was nice and relaxing

Wonderful experience with the hop on and hop off . The staff is courteous and truly helpful. Oksi staff memberwas helpful and friendly.

Earlier or later afternoon busses have more seating available. Some route overlap. Got us where we wanted to go.

We have used this to start a day in every major city and love it. It’s a great way to just get a feel for the city and how to navigate it. We also use it as a taxi so to speak to get where we need to go.

I could not contact the operator at all. Tried numerous times. Didn’t use the experience at all. Total waste of money. I never saw any red bus the whole time we were there either?

The tour round Prague was very good, but the guide seemed to be upset by something and kept punching his bag very aggressively, which was very disturbing. I tried to report this to you privately but could find no way to get through your systems

It is a lovely way to see Prague and the boat cruise is relaxing. We really enjoyed it. The staff were so helpful and gave out recommendations for food etc.

It was easy to hop in and out and you get to city these area and get an idea of what you want to go see

Save your money & time! Poorly signposted, audio out of sync and rude staff. We wanted a stop near Prague Castle but bus dropped at another stop and told it was due to roadworks (none seen!) - after visit went to same place only to watch bus sail past and bus driver refused to collect and gave a rude gesture- appalling (15.20 bus on 19/06/25). Will never use this company again. Unable to rate less than one star. So basically used for 2 stops as had to uber back as 30min wait in 33degree heat with 3 people in 70s. Appalling customer care!!!

I always try to do a Hop On Hop Off bus when I visit different places, they're usually fantastic to see the city and then choose where to go back to. I usually do all the routes available , starting first thing in the morning and am done by late afternoon with an idea of where I'd like to explore on foot. I also usually book with the other big hop on hop off bus company and will be doing so from now on. I was going to get the first Red Line bus from my hotel, luckily I decided to travel to the Hilton stop to start earlier as it seems the first Red Line bus didn't happen. I started on the Green Line, where the staff were lovely but then tried to swap to the Red Line at the train station, after waiting 45 minutes for a bus that didn't show I gave up and got back on the Green so I wasn't wasting my day. I've now eventually transferred to the Red Line which is running to a schedule of it's own and we've been mainly stopped, a number of people have complained within their groups and have got off. I was hoping to also use the River Cruise but it's now too late and I'm having to prioritise other activities. The Green line apologised for being behind schedule by just a few minutes, the Red, unless I see something spectacular in the next 30 minutes, has virtually been a waste of time. And I'll have to imagine what the River Cruise is like.

RACISM, DISCRIMINATION, HARASSMENT UNPROFESSIONAL CONDUCT I strongly discourage using this company due to a highly distressing experience involving poor customer service, intimidation, and discriminatory behavior. Our first bus arrived approximately 90 minutes late, and the stop locations and schedules were unclear. We had to change 3 busses to fusing our ride with this company. We boarded all buses with a valid electronic ticket containing a QR code and were traveling within the stated 24-hour validity period. When we entered our 4th ride, a manager identified as “Chris” insisted that we could not ride because we did not have the small paper cards he called tickets that had previously never been requested by any other staff member during our use of the service! After holding us on a corner sit of the first floor while ‘allowing’ us to remain on board, he repeatedly demanded those cards which he had hundred in his hand. Finally we were ok to go upstairs for sightseeing. At the next stop, he came back and started insisting that we leave the bus and threatened to call the police. The situation escalated when the driver came upstairs too and approached us aggressively and attempted to physically remove my elderly mother. We felt intimidated and unsafe. The only thing that saved us is that I took my mobile and started calling police! During the journey, staff made derogatory comments about us in a microphone to other passengers, repeatedly referring to us as “Russians” in a mocking and hostile manner. I am originally from Ukraine and have been a U.S. citizen for 15 years; however, such behavior would be unacceptable regardless of anyone’s nationality. Discrimination based on nationality, language, or accent has no place in tourist service! The situation continued after the ride, with staff following us as we exited and continuing to threaten police involvement despite our valid ticket and the absence of any misconduct on our part. The driver was closing the doors as my elderly mom was trying to exit the bus, dispatcher running and saying we should continue our ride till the next stop where they are expecting police. Can you imagine?! Because if the tiny paper cards?!!! Most concerning was my attempt to report the incident to customer service. When I called to their office rather than addressing the complaint, the representative repeatedly insulted me, called me a “nasty Russian,” and refused to listen to any explanation of the situation. I couldn’t say a word or even discuss the actual ticket! This experience was deeply upsetting and significantly affected our visit. I believe the company’s handling of customers, particularly those perceived to be from Eastern Europe, warrants serious review. Professionalism, respect, and equal treatment should be expected from any tourism operator. I hope this situation is reviewed by controlling departments of ministry of tourism.

Great sightseeing tour allowing you as ever to get off and roam free wherever you fancy before getting back on the bus and continuing your journey at your leisure.

Buses travelled very quickly and we really did not have the time to match the information to the sites.

Very casual but runs on time. Lina was a great guide, look for her.

I use big bus in all cities I visit and this one didn’t let me down Well organised No issues

Horrible. We were promised Dutch audio but audio did not work. Just music. When I complained the tickets were cancelled and I just had a refund for one ticket. Very expensive ride of 15 minutes total. Do not buy tickets with these scam artists. Big Bus tours.

I will recommend strongly BigBus for the wonderful experience that I got. A very kind staff that made my tour an immersive journey in Prague.

Excellent way to travel throughout the city with 2 routes & boat included. The boat trip was so relaxing

The service is great, what lowers the whole experience is everything waiting for the buses from the boats, there should have been several buses to pick up passengers since many are elderly and cannot walk far.

The red line has very long wait times! You sit on the bus at the stops forever. Total waste of time! It was hot - the roof was not opened even upon request. I would not book this again.

Bus with the guys very friendly

We were able to do both tours, we really liked it. Wait times are short. Easy to find, an experience to have, we did all of Prague thanks to its 24h bus