Esplanade Hotel Prague

3 stars is more than enough. * Bad hotel overall. * Very bad reception. Whenever you ask about anything, the answer is usually: “You have to pay.” * I booked parking on the road and asked the receptionist where it was. She said, “I don’t know. Cancel it and book the hotel parking instead,” which was almost double the price. * I booked a suite, but what I got was an old studio. * No help with luggage. If you ask for help, they expect a tip. * Very basic and disappointing breakfast. I asked for an omelet and was told it costs extra. I also asked for well-done boiled eggs for my kids, but they brought the same undercooked eggs. * The room had no soap, and water was provided only on the first day. * Very old furniture and bathroom. Even the shower was positioned in the opposite direction of the bathtub. 🥲 * Flies in the room and restaurant. * Very old TV, not a smart TV. * It was sunny one day and I asked reception for an umbrella. They said I had to pay for it. 🥲 * They only provided sparkling water. I explained that my kids don’t drink sparkling water, but they said “This is what we have.” Overall: Very poor service and definitely not worth the price.

This is a beautiful historic hotel with all modern convenience. Lovely art deco interior. Good breakfast and attentive staff. Near the station and walking distance to the sites. Please go there for a different experience to the usual functional modern hotels.

Great privately run hotel literally a few minutes from the station. The building dates from the 1920's and the updated decor and service reflect this. Comfortable, well equipped and clean with old style charm.

★☆☆☆☆ What should have been a pleasant stay turned into a frustrating experience due to poor organization and a complete lack of professionalism. One of the reasons we chose this hotel was the advertised parking. Upon arrival, we were informed that the hotel does not actually have its own parking facility and instead relies on a public parking garage several streets away. To make matters worse, there were no available spaces for our vehicle, leaving us to deal with the problem ourselves. The most shocking part was the attitude of the staff. While we were discussing the parking issue, the receptionist literally picked up her handbag and walked away without a word or any explanation. She simply left. Her replacement had no idea what had happened, knew nothing about the situation, and offered no meaningful assistance. This is not the level of service one expects from a hotel claiming high standards. Problems can happen anywhere, but abandoning guests and leaving them to solve issues on their own is unacceptable. The building may look impressive, but customer service is what defines a hotel experience. Unfortunately, the service we received was disappointing from start to finish. We would not return and cannot recommend this hotel to travelers who expect professionalism, reliability, and honest communication.