Ambassador - Zlata Husa

Everything was perfect, from the front desk staff to the rooms. The breakfast was delicious with a great variety of dishes, and the hotel's location is right in the heart of the city. We will definitely be back!

Large room with spa bath and shower. Balcony area. No air con but had a fantastic in the room. Slippers, robe and bathroom sets provided. Only downside no tea or coffee making facilities. Clean. Food lovely.

⭐ WARNING: If you want to sleep, do NOT book a room at this hotel. Absolutely unacceptable experience. It is currently 3 AM and the square outside the hotel is still extremely loud. People are shouting, screaming and making noise directly below the windows, with absolutely no indication that it is going to stop anytime soon. I called reception expecting some kind of assistance. Instead, I was told that the noise can continue until 6 AM — or even later. Even more shocking, the hotel apparently KNOWS that rooms facing the central square have this problem, yet there was absolutely no warning about it when booking. No alternative room was offered. No solution was suggested. I was basically told that this is simply how it is. If management is fully aware that guests staying in certain rooms may be unable to sleep for the entire night, this information should be clearly disclosed BEFORE people pay for those rooms. A hotel room is supposed to provide a place to rest and sleep — that is the absolute minimum a guest should be able to expect. I have travelled extensively and stayed in hotels in many countries, and I have never experienced anything quite like this. Being told at 3 AM that the screaming outside may continue past 6 AM, without being offered any solution, is unbelievable. If you are arriving tired, travelling for business, have an early morning, or simply expect to sleep at night, think very carefully before booking this hotel — and absolutely avoid any room facing the square. I would never have booked this room if the hotel had honestly disclosed the nighttime noise situation in advance. A terrible and exhausting experience.

We stayed at your hotel for three nights, from July 20 to 22. As this is a five-star hotel, we had high expectations. Unfortunately, after our stay, we did not feel that the experience lived up to the standards of a five-star hotel. I would like to rate the following aspects separately: Service ⭐️ The male staff member at the entrance of the breakfast restaurant had an extremely poor attitude. On the first day, when we arrived at the restaurant entrance, the staff member appeared to be absorbed in his phone. However, I felt that he was deliberately ignoring us. We stood there for a while, but he completely ignored our presence. We assumed that we did not need to provide our room number, so my companion and I proceeded to enter the restaurant. At that point, he stopped us and asked for our room number. I told him, “Room two fifty,” and only then did he allow us to enter. The situation was similar on the second day. Once again, his facial expression was consistently unpleasant, and he gave us the impression that he was unhappy to be serving guests. On the third day, he was no longer using his phone. When I told him, “Room two fifty,” he repeatedly pretended not to understand and kept asking whether I meant “fifty” or “fifteen.” He repeated this several times, with a dismissive and unpleasant attitude. Eventually, I said, “Room two five zero,” and only then did he let us enter. I am not sure whether this was simply an issue with this particular staff member’s attitude or whether it reflects inadequate staff training at the hotel. Either way, this experience was extremely disappointing, especially for a hotel that presents itself as a five-star property. Location ⭐️⭐️⭐️⭐️⭐️ The location is excellent. The hotel is close to the Astronomical Clock Tower and local markets, making sightseeing and shopping very convenient. Accommodation Quality ⭐️⭐️ Unfortunately, the hotel is located next to a casino, and because our room was on a lower floor, we were constantly disturbed by noise from the casino and its surroundings. This significantly affected the quality of our stay and made it difficult to enjoy the peaceful accommodation experience we had expected from a five-star hotel.