It really exceeded our expectations. The interior was very pretty and clean. Our room was very spacious. There were no carpets inside the room which I think is good since it is more hygenic. There were lockers for storing luggage. The self-check-in was very easy. There were a vending machine at the ground floor but it wasn’t working tho.
No personal interaction, everything is done online, not even over the phone. Suitable for light packers and healthy walkers as no elevator is available and all rooms are above ground level. Good storage area provided, however is above ground level.
They will “abandon” their customers on the street at 12:30 AM and that is the first time we travel in Portugal… Absolutely the worst hotel experience we have ever had while travelling in Europe. This hotel canceled our reservation WITHOUT ANY NOTICE and left us stranded in the middle of the night in a foreign country. We originally booked a two-night stay (May 22–24). Due to unexpected issues, we informed the hotel that we would arrive very late on the night of May 23. We were NOT asking for a refund for the first night. We simply wanted to confirm how late-night check-in would work. That’s when the nightmare started. This hotel only works with agent but no official website.(Dangerous!!) The free wifi phone showed on trip.com is useless, like their service. Nobody answered the hotel phone. Ever. And there is no any email address I can send my message. The only way u can connect them is through their local phone number, so remember for you guys, if your phone can not call to overseas, your booking may be cancelled as well. Because they Never Connect Customers once you place a reservation!!!!!! No message. No email. No instructions. No check-in information. Nothing. We arrived at around 12:30 AM after leaving the airport, exhausted and carrying luggage, only to discover that the hotel had silently canceled our reservation behind our backs. No notification. No refund. No apology. And Trip.com still showed the booking as ACTIVE. Even more unbelievable: when we finally managed to speak to someone, the staff showed absolutely no concern that two travelers were now standing outside at midnight with nowhere to stay. And then they casually informed us: “There are no rooms left.” So let’s be honest here: Was our room given to somebody else for more money? Because there is no other reasonable explanation for canceling a fully paid reservation without informing the guest. This was not just “bad service.” This was complete irresponsibility and a total lack of basic hospitality. If you are an international traveler, especially arriving late at night, DO NOT trust this hotel with your booking. You may arrive and discover that your room simply no longer exists. One of the most unacceptable accommodation experiences we have ever had.
Can’t recommend enough for a weekend in Porto. Rooms were lovely, the check in process was very easy over WhatsApp, location was perfect for us too. Really enjoyed our stay.
The room was clean, very comfortable, and the staff was amazing. They were communicative in advance to my stay, and with extreme efficiency. Also accommodating, what made my check in super smooth. There is no hotel service but that allows you to privacy, a calm and relaxed atmosphere that can also give you the feeling of having your own apartment /room in Porto. Next to Trindade metro station and close to the reference spots in the city (walking distance). Would definitely send a friend there. I highly recommend this hotel for anyone visiting downtown.
Monday through Friday 9 am to 7 pm EST
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