Torel Avantgarde

This hotel was magical and the perfect stay for us in Porto!! Angela, who greeted us and got us checked in upon arrival, was an absolute highlight of our stay. She treated us like family-- from the tour we got at arrival up until the day we checked out. This hotel has the most beautiful vantage point of the Douro River and across to Gaia. From breakfast on the patio to cocktails and wine from the beautiful bar, this stay exceeded our expectations. (The breakfast spread is AMAZING... do NOT miss it!!!!) It was centrally located for all of our needs. The only thing to know is that the rooms do not have much light, so get everything done while the sun is up and you have the natural light. Thank you, Angela, for making our stay extra memorable! xoxo

I have nothing but positive remarks about this amazing hotel. We were looked after from the moment we arrived to when we left. Everyone there was friendly and wanting to make our experience the best ever. We were upgraded to one of the suites which was a nice surprise. The hotel is located centrally and so it is easy to walk from, but it is also elevated such that you feel you are away from the hustle and bustle of this lovely city. We also really enjoyed the various facilities including the gym, pool and spa. The breakfasts were amazing not to mention the ability to sit outside and enjoy the view of the river and the city. Thank for you such a restful tour of Porto. We will definitely return to this city and this amazing hotel plays a massive role in our decision to come back.

Exceptional stay in Porto. The hotel itself is very nicely designed, but if there are three things to highlight here, I have to say 1. Staff is fantastic, going above and beyond to make our stay pleasant 2. The restaurant, both for the breakfast where the quality of food, fruit, diversit... and 3. The view :) from the breakfast and pool area. Would highly recommended and would return. Thank you for a lovely stay.

I stayed at this hotel for two nights. While it is marketed as a five-star property, my experience did not reflect the standards I would expect from a hotel in this category. In my opinion, it is closer to a four-star hotel. The room cleanliness was below expectations. During housekeeping, some trash was left behind in the bathroom, which should not happen in a luxury hotel. We were also charged for pods left in the room without being informed in advance that they were not complimentary. Transparency regarding additional charges should be much clearer. The room itself was quite small for the price paid. The balcony, however, was pleasant and offered a beautiful view, which was definitely one of the highlights of our stay. Soundproofing was another disappointment. We could clearly hear guests walking and moving around in the room above us, as well as noise coming from the corridor. For a hotel claiming five-star standards, I expected a much quieter and more comfortable environment. The room amenities were rather limited. There were no complimentary creams, toiletries beyond the essentials, snacks, or other thoughtful details that are commonly found in four- and especially five-star hotels. Small touches often make a significant difference in the overall guest experience. Breakfast was good, with a satisfactory selection and quality. Unfortunately, I did not have the opportunity to use the spa or swimming pool, so I cannot comment on those facilities. The location is one of the hotel’s strengths. It offers beautiful views and is only a 10-minute walk from the city center, allowing guests to enjoy the area without being immersed in the noise and crowds. The biggest disappointment, however, was the service. The staff were consistently serious and distant, creating an atmosphere that felt cold rather than welcoming. Hospitality is not only about facilities; it is also about making guests feel comfortable and valued. During our stay, we often felt observed rather than welcomed. Furthermore, we were told that our car would be brought out of the garage early on the morning of our departure to facilitate check-out. However, no one assisted us, and we ultimately had to retrieve the vehicle ourselves. Overall, this was not the level of experience I expect from a five-star hotel. There are positive aspects, particularly the location, the views, and the breakfast, but the service, attention to detail, room standards, and overall hospitality fall short of what a luxury property should provide. As someone who works in the hospitality industry, I believe there is considerable room for improvement, particularly in guest care and service culture.