Sheraton Porto Hotel & Spa

The gym at the this hotel is fabulous! Smith machine, large dumbbell selection, ankle weights, rowing machine but not concept2, good selection of machines, cardio equipment, and plates. Basically everything I needed for my workouts. Location a bit far from downtown but parking was good and Ubers were inexpensive.

Avoid, pick another. Stayed a few times - in theory, this could have been "great", should have been "decent". Customer service is "so so", and hotel needs some love and attention. "Hotel and spa", pool is paid extra. Unusual. Room, curtains: gaps and holes, blackout was impossible. Bathroom: shower leaking to the rest of the bathroom. If only seals existed. Breakfast area, often there is no staff, so one can wait for minutes. Staff has not been cooperative as expected when explained that I was first of more people to arrive, and need a bigger table, or want to join colleagues. Lounge: it's part of the lobby, next to the restaurant, not offering the quiet and separation one would expect. When attempting to order dinner, I was told they don't service it, and they had problems with people leaving without paying. Not my fault, not my intention. I want a quiet table without a TV overhead. Food choice is 3/5. The most shocking and unacceptable: personal items have disappeared from my room. Hotel does not feel responsible, at all. Points? Nights? Anything? "We regret that we are unable to provide a more favorable response and thank you for your understanding." - this reads like a white gloved gesture of a finger. Avoid!

The rooms are well appointed. The bellmen are nice. The desk staff and restaurant staff are the reason for the 3 stars. I've stayed here twice, for multiple days each stay. Both times there were problems at the desk. My first visit, I booked a club level room that included breakfast. However, my name never made it onto the club level list and I was embarrassed each evening when attempting to enter. My 2nd visit I was embarrassed when my business card and then my personal card both were declined. I recommended the staff check their system given both cards were valid. They rebooted their machine and then the card was accepted. The same issue happened with the room assignment. I booked a club level room, and asked about what was included when checking in. They told me that my room includes breakfast but not the club lounge. I'm not going to push back this time, but I also won't book here again. The breakfast restaurant is ok, but the staff get overwhelmed.

The most friendly service I have experienced in some time. Francesca on the front desk deserves a pay rise. Rooms are comfortable, quiet but feel a little dated. Breakfast was surprisingly lackluster, with steamtrays sitting for extended times without being replenished, resulting in cold food. The clear glass lifts are good fun. Service in the club lounge was okay.