Crowne Plaza Porto, An Ihg Hotel

We stayed here for two nights. The staff is friendly and very professional. The rooms are large, modern and look almost brand new. The breakfast buffet was quite frankly unbelievable. There was a wide arrangement between traditional breakfast food plus a wide arrangement of cheeses, meats, vegetables and fresh fruits. Travel to and from key city sites was under 8 euros by uber. Grocery store within 200 meters. Overall a great stay!

This was our second time staying at Crowne Plaza Porto, and although we were very happy after our first stay, we were disappointed to see the electric car charging suddenly went on to be managed by a private provider this time around, which meant insane costs for overnight charging. If you have an electric car, this might be something you might want to be aware of – as the price of the parking per night, plus the charging, adds up to a hefty amount. Unfortunately, not the kind of amenity ‘easiness’ you’d expect from a five star hotel. Apart from this (small but important) detail, the service was just as good, and most employees were incredibly nice!

We stayed at this hotel for one night during our visit to Porto. While it is located slightly outside the city center, that was actually one of the reasons we chose it, as it offered a quieter and more relaxed environment away from the hustle and bustle of the city. From the moment we arrived, the service stood out. Francisco at the front desk made an exceptional first impression. He was friendly, professional, engaging, and genuinely welcoming. During the check-in process, he took the time to have a pleasant conversation with me while another member of our group was being assisted by a different staff member. His warmth, confidence, and attentiveness were particularly noticeable and elevated the overall arrival experience. Francisco exemplified the level of hospitality that guests hope to encounter when checking into a hotel. Our room on the 10th floor was spacious, comfortable, and well-appointed. It was clean, well-maintained, and featured ample lighting throughout. The bedding was especially cozy, ensuring a restful night's sleep, and the room provided all the amenities needed for a comfortable stay. The lobby area was inviting and thoughtfully designed, with a welcoming bar that created a pleasant atmosphere for relaxing or socializing. It felt like a vibrant yet comfortable space where guests could unwind after a day of exploring Porto. Although our stay was brief, it left a lasting positive impression, largely thanks to the outstanding hospitality we received from Francisco. His professionalism and genuine friendliness made us feel valued as guests from the moment we arrived. When we return to the Porto area, we would have no hesitation in staying here again and would gladly recommend this hotel to others seeking a comfortable stay paired with excellent service.

We really enjoyed our stay. Great helpful friendly staff. Close to restaurants, laundry and grocery store. Really good brazilian restaurant next door. Rooms are really nice and comfortable. The restaurant was very accommodating with my gluten free needs. No view but hotel was really beautiful.