2nd time staying at this cozy and quiet hotel. The entire property is clean, we liked the little gym, and the breakfast offers a lot of healthy choices like fruit, oatmeal, boiled eggs, etc. Bus stops are nearby. The only thing I didn't like is that the ground floor relaxation seating areas require drink/food purchase. Otherwise, it's a nice central hotel and recommended.
Shower leaked onto the floor every time. Website gave the impression there was a communal hot tub but was only for the suites. Had to pay for drinks every time or make a special request at reception to put drinks on our room bill, not usual practice in other hotels. Milk was not replenished for tea in room for two days. A few quibbles but generally rooms were very clean and bar staff were very efficient and friendly. Location was good for where we needed to be.
I really enjoyed my stay at this hotel. The staff was friendly and the atmosphere was calm. The food was delicious. You felt very comfortable. I wholeheartedly recommend this hotel.
Good hotel with few down points. Check in and out no issues with good approach at the reception, friendly and helpful staff. Rooms are spacious and clean with comfortable beds however pillows are getting firm over the time. Shower over the bathtub caused that floor every time was flooded. Noise from outside is well isolated, less from inside of the hotel where you can hear other guests. Hotel is a bit far from the city centre and located between school and current construction site where work is in progress in week days, no city view because of this. Breakfast is ok but noting special. Service is doing great however every day is the same with limited choice of fruits and vegetables. Also coffee isn’t the best. The weirdest thing I have ever seen is that you get complimentary bottles of water in the room only on your arrival. For the rest of the days you won’t get any 🤯 unless you pay for the one from mini bar. Understand all hotels want to be environmental friendly but offer water dispensers for the guests if bottle water is not available.
We recently travelled with EasyJet Holidays and overall, the flight and transfer services were excellent. The flight was comfortable, punctual, and well-managed, and the transfer from the airport to the hotel was smooth and efficient. These parts of the trip were as expected, stress-free and very much appreciated. Unfortunately, the hotel experience was a bit disappointing. While the facilities themselves were generally fine, the service left a lot to be desired. On arrival, after a long flight, we were invited to have a coffee while waiting to check in later. We thought this was amazingly thoughtful. And so we went to the breakfast restaurant as instructed but were then told by another staff member we would have to pay for it – a small but disappointing turn of events that immediately took away the good feeling. For just a few cents, the hotel lost the wow factor. Once checked-in later (as we'd arrived too early - our fault) my room had a slight unpleasant smell, which detracted from the first impression, and I also noticed that you only get one sachet of instant coffee per person. In a five-star hotel? You get more in a Travelodge! Also, that night, we noticed a generator outside the hotel that ran 24/7. The noise from the generator was clearly audible even with the windows closed, and it made sleep very difficult. When we raised this with the hotel manager, he appeared surprised, but after hearing it for himself (after we had to persuade him to come outside) he failed to offer an alternative room. There was no real attempt to resolve the issue leading us to wonder why we even bothered to tell him, and so we were left to endure another disturbed night. The breakfast boxes for early departures were also poorly handled. We were told to expect pastries and water which would have been fine, but received hard sandwiches unsuitable for dietary needs and items that could not easily be eaten before a flight. There was no opportunity to choose (which I have suggested), so the quality and thoughtfulness were disappointing. I did write directly to the hotel three days ago outlining these concerns in detail, but as yet, I have received no reply or even acknowledgement, which I suppose speaks volumes about their approach to guest feedback. In summary, whilst the flight and transfer were faultless – and I would book again through EasyJet Holidays without hesitation – the hotel service fell far below expectations and detracted from an otherwise well-arranged trip. Perhaps it was because we booked via EasyJet we got the service we experienced? Who knows.
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