Private Arrival Transfer From Phuket Airport To Hotel (Sha Plus)

After we collected our luggage we headed to exit 3 as we had received a message to meet our driver there the day before. Found my name on a sign at one of the operators. A friendly young lady who asked us to wait while the driver was retrieving his vehicle. Met a lovely man who drove us to the entry to our hotel at Patong Beach, just over an hour drive. Well worth the air conditioned passenger transit van with plenty of room for comfort.

I have used Viator before and have had all great experiences except this time was just ok. We made it to hotel but the airport transport wasn’t as smooth as could be. I texted when we landed. Went to gate 2 as instructed passing through gate 1. (Did not see a person with a sign with my name on it) Waited over 20 mins then texted if she was here and we were waiting at gate 2. Finally received message back showing a sign with my name so I went looking and person was at gate 1. Driver arrived and we were on our way. Transport vehicle smelled of smoke.

Didn’t wait that long. It was easy to meet with the pick up. Driver drove safely and dropped us off. Basically it was just a simple pick up and drop off.

Professional service. Staff was on time and very helpful. Staff spoke English and was very courteous and made me feel very safe.

Horrible. Driver was late and at the wrong terminal. When contacted, staff was rude and talked down to me. They also seem to only have mini buses, even for 1 person transport, be prepared to sit in an uncomfortable mini bus. Took 1.5hrs for a 1hr trip, plus waiting time, took me more than 2hrs to reach my destination.

Very easy and quick to find once collected bags. Great driver and friendly and vehicle very clean. Highly recommend the service.

The driver was very kind and professional. On time, had freshwater and air-conditioning. Great experience I would absolutely book again.

Simple pickup from airport and really nice driver - very happy with transfer - would use again. Thankyou

Easy transfer, signs are there and taxi is ready for you. I booked for pick up same day, the quickest booking I did was 2 hours before arriving at Phuket airport.

Booked this transfer from the airport to my hotel to simplify my holiday, should have bothered as the driver didn’t turn up. The tour operator WhatsApped me the day before to ask me for the flight number and the hotel I needed transferring to. I supplied the information in good time. Upon arrival in Phuket I realised the arrival instructions were out of date, it said for international arrivals to meet at gate3/4. This part of the terminal is currently being renovated so doesn’t exist currently. So I walked out the main entrance (gate 1) where all of the other drivers where, there wasn’t anyone with a sign with my name. I then walked a full lap of the airport arrivals area 4 times, confirming the gates3/4 doesn’t currently exist and I also confirmed my driver wasn’t there. I then phoned the WhatsApp number lots of times but no one answered. I tried messaging through Viatour and still nothing. I gave up, paid one of the taxi companies at the entrance to take me to my hotel, and found it was actually cheaper to do it this way anyway. Hopefully I get a full refund and an apology, not a nice way to start my holiday.

Someone was waiting with a sign with my name as I exited customs. The vehicle was clean and well maintained.

Great service.Easy to find .Driver was there within 5 minutes to take us to Hotel.Taxi very clean and friendly driverlWoukd recommend for transfers.

Lovely driver and organised pick up in the Chaos that is Phuket airport. Driver was friendly and pointed out local sites.

The process was excellent! A lady pick up up in the gate 2 and called the driver. The car was clean and nice. It took around 50 min from the Phuket airport to the Marriott Merlin beach.

The car was a little small for 2 people luggage and a driver other then that it was excellent. They were waiting at the airport for us and were at our hotel in about 40 mins

This was an easy and enjoyable experience. Once we collected our bags the exit was a short walk away. The driving service had signs with our names on them, which made it easy to find them. Once we checked in the driver was told that we had arrived and came over to meet us. He loaded our bags into this spacious white van/shuttle, asked if we were hungry, and began asking about our trip, and telling us about the drive to our hotel. The shuttle was a really cool van with really comfortable seats and air conditioning. He was a safe driver and very pleasant! We have decided to travel back to the airport this way as well. 10/10 service!

Amazing experience, the driver is good He was friendly and he drove smoothly The car s neat and tidy

The only good thing, the driver drove safely for the most part. We asked him to stop for us to buy water several times and he ignored the request. Driver spoke no English. Which surprised me since most Thai people in Phuket speak a little English to communicate with tourists.

Great experience. Value for money. I would recommend this to everybody without a doubt. Funny and kind stuff.

Very friendly and helpful. Would definitely recommend . Our driver Kimhan was the best. Will be using his service again!

It was great. As soon we came out the airport, the rep. Was there waiting for us with our names. The private car took us to our hotel. Driver was great.

Great experience. Just past Covid test area, they are waiting with your name on a sign. In their car which is clean <2 min later. Easy web setup. Messaged them all details. They confirmed and everything great. Will use again.

No problems at all, found our contact outside of the airport who took us directly to our hotel. About 30-45 minutes to Patong, depends on the traffic. Nice clean minibus with A/C

Transport was ok, driver was friendly. Unfortunately the car wasn’t ok - the seats been demolished and not comfortable!

Our flight was an hour delayed, then it took 2hrs to get through immigration. Our driver was still waiting for us, standing at the fence with our name. Easy to find and quick trip into Patong. Thanks for waiting 👍👍

The driver was early for our transfer. He helped us with our luggage and was very pleasant. The vehicle was very clean and tidy and smelt fresh.

Do not get the mini bus , it takes for ever to get to your hotel , they stop at a shop to sell you tours , do not give them any information, they will harass you later in your hotel!!!! When we complained about the stop the driver started yelling and telling us this is my car !!!! I took a video of him screaming at my husband, in case if anything happened

I scheduled this service since didn’t want to scramble for a 4 person large taxi when arriving in Phuket. - price was 10% higher than spot rate (37 vs 43 USD). - taxi took 8-10 minutes to arrive. - communication lacking between dispatch, driver, and us (customer).

We had booked a transfer from Phuket Airport to Patong. The operator had our names clearly written on a sign that we could not miss, the trip to our hotel was smooth and very safe. Definitely a big recommendation from our side.

The car was as expected, clean, AC on, water provided. The driver was very good, felt completely safe on the crazy road even if the rain was pouring. Great and simple way to go to your hotel from the airport without any issues.

After over an hour trying to locate our taxi driver we gave up and paid for another one. The driver did not answer his phone. We rang the booking number to be told he was at the airport, however they would not confirm where he was, what name he was displaying for us or where the taxi was. We engaged airport staff, checked domestic and international arrivals but to no avail. I’ve since contacted them to ask what name was displayed and where the driver was and have not received a reply. We will have to pursue a refund via our credit card company as they are not prepared to refund us. Very disappointed and cannot recommend.

They picked me up from the airport exactly on time and they took me straight to my hotel in an air conditioned van/taxi. Very friendly and they helped me take my luggage down. I definitely recommend

No issues with the transfer. Small wait for pick up but then straight to our Hotel. Easy to find once outside the airport and meeting instructions were accurate.

Things have certainly changed at the Phuket airport in the last couple of years. This private transfer resulted in us heading outside to corrals of people with names on paper - 4 or 5 sheets deep. Once you identified yourself you were directed to a waiting area behind the corral along with all the other people. Whilst waiting I watched people walk up to the minibus/taxi stand, order what they wanted and were led away (some to private transfers others to shared buses that stopped at multiple resorts - cheap but a long trip). Asked why we were waiting as it was a private transfer, so we obviously weren't waiting for other people (4 in our party) we were first directed back to wait and then the second time, about 30 minutes later, he called a woman over and she took us straight to a minivan with driver??????? Why the wait? I was used to the old system where you walked out and your DRIVER was there with a sign, he took you to a spot and said 'wait while I bring the car around', and you were off. Maybe I'm spoilt.

Prompt and professional, easy to locate as well. Would recommend and use again. Would recommend and use again.

As soon as I got out of the Airport, I saw the booths for the vans that will transfer me to my hotel in Phuket. They walked me to where the van was and I only had to wait about 5 minutes for the van to fill up and we were on our way to the hotel. Very happy with the service and the price.

The driver was late and it was difficult to get in touch but all worked out smooth! Good experience. The booking agent was not really helpful as we wouldve liked but it all worked out

In this mini buse or public taxi as they call it, there were passengers of different hotels. Under the pretext of deciding route, it took the bus to their office (these mini buses are owned by travel companies). In their office, they will try to sell you their travel packages which will certainly be 20% higher than market rate. They don't care if you are tired from long journey. If you request them to hurry, they will start arguing in loud voices and tell you that they would drop you last etc. My flight had reached at 23.30. the bus had started from airport at 00.15 and yet they took the bus to their office and spent half an hour there. They take you to their office to sell their product AT COST PAID BY YOU and at the expense of YOUR TIME. Verry rude........

We were expecting a driver to be waiting for us at arrivals. It turns out it was a rep with 4 or 5 names on a board. When someone arrives she phones a driver to come and pick you up. That took about 5-10 minutes. That was OK, especially as the driver was curtious, and the price was very reasonable, just not as expected. My advice is go with the flow. If you expect a 5-10 minute wait, you won't be disappointed. Don't look for your name on an individual board. We did and nearly missed it as ours was half way down the board.

Did not have to wait very long for my driver and having the van to myself was welcome relief after having been surrounded by so many people for so long.

Given our hotel was offering, what we thought a premium price, we opted to take a taxi upon arrival. It turned out to be a lot cheaper. All the prices are set, prominently displayed and you pay at the booking counter before you leave. The service was efficient and hassle free, our driver was excellent and we were at our hotel in next to no time. There is certainly a fee built into the cost, but if you've never been here before, it's the way to go. Highly recommend.

We booked the transfer on line & we were met at Phuket airport when we cleared immigration formalities, then an air-conditioned, comfortable mini van ride to our hotel in Karon Beach. Based on that experience, I recommend this company.

Easy to find the driver at the airport. Driver was safe and effective. He even stopped at 7-11 and we were able to buy stuff.

Upon arriving at the airport, I went to the designated gate. Took a little while to find my name, so look carefully. Theres alot of car services behind the fence. Once I found my name the car was ready within 5 minutes and off we went.

I would highly recommend this for anyone. Being my first time to Phuket I was worried that I would have trouble finding a safe transfer option for us but this company made it all too easy. You’ll step out of the airport to their meet and greet service and your driver takes you straight to the hotel no hassle. You may get offered extra services by a travel agent by phone too but they are very polite and genuine if that is something you need.

The service was great. Driver was polite. Reliable service. Would recommend and use again. Clean car. Looking forward to my next visit

Picked up at Phuket airport, all well organised with no problems whatsoever.Worth organising at time of booking.

I'm overall satisfied with the service I received with the company. Prior to my arrival they stayed in contact with me via email to ensure my travel information was still good. Something that every traveler going to another country needs to make sure that they're in the right place at the right time with no issues. Upon arriving in Phuket I headed outside the gates and looked for my name in a sea of other names immediately outside the gate. I made contact with my company and after about a 15 minute wait, my driver took me and my bag to my hotel which was about a 45 minute ride (Patong Beach). He assisted me with my bag and he was on his way. Short, simple, with no frills or hidden fees. I got what I paid for.

We easily identified our driver as there was a sign with our name. We travelled in a mini van with our 2 toddlers. Smooth ride, friendly & comfortable service. Definitely recommend & will use again.