We organised a trip from Karon to Railay and had no problems at all everything was easy to follow , not good for anyone that has a mobility issues .and part of the trip was in a longboat
Everything went as advertised. Hotel pick up was 5 minutes late but friendly staff. Staff on very also helpful. Snacks on ferry were a little expensive.
Not particularly well organised, prior to boarding, infact rather haphazard. Had to cross over to reach our ferry boat, passing over heavy luggage too. The boat seating below decks were cramped, and the cabin smelt strong of fuel oil. life jackets were available on the back of each seat. Seating great in the upper cabin was the same but smelt less of enging oil. Again life jackets were on the back of each seat,no safety card or instructions given in the event of an emergency. Although I formed where we cod purchase coffee/water etc. Having g arrived i Ai Nang, had to board another boat, boat to boat style. Thankfully the luggage was passed over for us. Arrived at Railay beach, to get off on a ver long pontoon apx 1/4 mile at a guess, made of plastic square segments, Incredibly difficult to pull your luggage along, no assistance available each person for themselves at this point.
Amazing experience, super easy to get to my destination and the staff were very helpful making sure I made the ferry connection. Really appreciated the hotel pick. Made navigating to my next destination stress free. Would highly recommend
Picked up from hotel on time straight to port journey excellent. Booked via Viator who kept us informed by what’s app and email. Would defo book with them again
Everything was very smooth, no complaints. Pick up at hotel according to information the day before.
The trip over was in a boat with most of its windows broken and being held together by opaque film, so you couldn’t see out. You had to stand on the deck to take in the view. When we arrived at Railay Bay, we were transferred to long tail boats. Both my husband and l attempted to grab our suitcases to take with us but we were stopped by the crew, who said they would load all the bags onto a long tail boat for us. We were relieved, as it would’ve been very difficult to move a heavy suitcase from the big boat onto a very rocky long tail boat. The big boat then left with all our luggage and the luggage of several other travellers. The people on the jetty then berated us for not taking our luggage. We explained that the crew stopped us from taking it. We were then told to return to the jetty at 3pm to collect our bags. We were quite concerned as our bags contained our passports and some important medication. When we returned to the jetty at 3pm, we were further berated by staff for not taking our bags off the boat and we were then told that the boat would not be returning until the next morning. It was then that all hell broke out with people yelling and arguing. Suddenly the jetty workers were able to get the boat to come to the jetty in under 10 minutes. Our luggage was finally returned 4 hours after we arrived. If you enjoy stress and being abused for following instructions from the tour operators, then l recommend this trip.
I had to get to Railay Beach from Phuket and there were limited options. We were picked up from our hotel very early by the tour company, taken to a ferry terminal, boarded a boat and 90mins later we were on Railay. The tour company handled all luggage movements for guests which was very helpful. The tour company provided a great service for reasonable price.
Ferry was easy and pleasant. Left on time and crew very good they very helpful and booking was easy .loved it
Ferry ride was mostly uneventful. We rode inside so did not see a lot on the way, but approach to Railay Beach was beautiful. Surprise at the end though as you need to transfer to a long boat for landing there. So wear pants and shoes you don’t mind getting wet as you’ll have to wade ashore in shallow water. They will keep your suitcases dry though.
Can arrived early so make sure you are ready on time. Pretty seamless experience. Van picked up, taken to pier, get on ferry, get to railway with no problems. Using the long tail boat from the ferry to the beach was an experience, but they helped me with my luggage which was greatly appreciated since I am six months pregnant.
The ferry got us to Railay Beach - Pick up at hotel was good. Processing onto the ferry at the pier was very slow - a lot of different type of trips and destinations all processing in the same place for the same boat. There were life jackets available but with luggage all over the place and stacked near exits - if something had gone wrong - not sure how things would have been. Diesel smell and people smoking out the back was smelly. Inside cabin was air conditioned. Best part was transferring to a long tail boat to get to shore. Disembarked from that into the water and waded to shore. Fun!
Seemless transfers from hotel to ferry at both ends of trip, great communication from company, ferry was on time and efficient
Quick & Easy check in and comfortable seats. We sat at the back and the exhaust was a bit strong as passengers opened the door often . Sit closer to the front if this smell bothers you. We just out a scarf to our face and we’re fine. I would use again. Easy switch to long boat for the shallow waters. Good experience.
It was an easy way to get from point A to point B. I was picked up in the hotel lobby and then the rest fell into place.
Told numerous times to be outside out hotel at 8 am. Would appear they turned up at 7 so had gone when we got out there at 0735 after a phone call. Had to pay extra for a taxi and rush to the boat. I have emailed asking for a refund as we’d also paid extra for pick up from out of town but no response or apology
Thought we'd be going on a ferry, but instead we got put on a speedboat. It was fine, did the job. Would recommend taking the ferry to Ao Nang and then longtail boat from there to Railay if you want to make the most of the views.
On time pickup from hotel and arrival at pier for speedboat directly to Railay Beach. No issues. Would recommend.
1 star because we arrived to our destination. The ferry was extremely hot. No air conditioning. We were all sweating on the boat for over 1hr. Also not the cleanest boat. The windows were clouded with brown residue. The staff were also not very helpful with assisting with luggage, especially transitioning on & off the boat and on & off the bus. When asked for assistance with directions, they were very dismissive and impatient. I was dropped off at a place different from intended, even after confirming with the driver the the address was correct. I was not able to call Bolt as they did not service that area and Grab drivers were not responsive. My host ended up picking me up, only for find that the pier was 1km away from my place of residence. Smh.
Pick up from hotel was very late so why to make usswake up so early. Ferry was ok but very crowded. Getting of the second longboat at destination rayley with suitcases can be a little complicated is sea is not calm.
The taxi driver was very punctual and left us at the ferry in time. Fantastic service from him The ferry was a disaster. 30 min late and AC not working, without any single notification from the crew. Really poor service
I had to change boats and change piers, but they got me to my destination. The longtail boat was quite an experience!
Everything was ok. Pick up on the hotel and ferry. :) The support by email is good and we arrive on time.
Ferry was good and enjoyed the scenery from the ferry. The only thing that I would improve is the last transfer on the tail boat as these guys did not help at all with the luggage once we reached the pier. Other than that the ride was good.
Trip was overall relaxing and nice but be prepared to get off the final boat at Railay in the water with your luggage.
We were picked from our hotel on time and once we reached Phuket pier everything was explained and went smoothly. Our stop was the first one, so make sure you have your bags close to you or wait to be the last one to put them with the rest of the passanger bags.
We booked our trip from Krabi to Phi Phi. We only had to walk 200 yards down the beach, we were put in groups with a sticker, we showed our ticket everything was in order, we got a Longboat, to the ferry, a bit dodgy getting from one to the other. On board it was air conditioned and clean, we had a seat, 1 and half hours later we were there, We got off and the first thing you come to is 2 people holding a large sign which you are supposed to read, it says you have to PAY 200TB each something to do with waste paper. If we had been told before we got off the ferry we would of had the cash ready, but it was manic people could not read the sign we had to move aside to get money out and others pushing past to hurry along. But other than that everything was perfect.
Top service. Alles hat bestens geklappt! Preis- Leistung wirklich unschlagbar. Taxi stand zur vereinbarten Zeit am Hotel und pünktlich angekommen.
Le voyagiste est arrivé à l heure le transfert s est bien passé . Par contre pas trop d indication arrivée au port
Puntuales, todo según lo acordado muy recomendable! Es una hermosa experiencia, precio acorde a un muy buen servicio
Immediately after booking, the confirmation came. Great communication via email and WhatsApp. Was picked up at my hotel, although that had not included the booking.
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