Wyndham Grand Phuket Kalim Bay

The room was beautiful! However some of the service was shocking and our room temperature would not go past 25 degrees. We called one night to complain about it as me and my wife couldn’t sleep. Gentleman said he would send someone and no one came. On check out we mentioned it once again and the Manager who’s name is Or was absolutely horrible and disrespectful to me and my wife. Accused us both of lying of saying we would not pay the room service bill. We asked for a small discount due to the fact that our room was boiling hot for our entire stay. She then began to threaten us and became extremely rude. My wife spoke up and said my husband never said that and she still continued to argue back. As a manager it is your responsibility to at least understand your customers and hear them out. Not threaten, lie and talk over them. I actually loved the hotel itself and some of the drivers are brilliant. Abu Farhan especially. However accusing me and my wife of lying and telling us we are unable to leave is ridiculous and extremely unprofessional. My wife has quite a major social media audience and we will be letting everyone know. This was also our honeymoon and was extremely disgusting to be the end of the stay.

The view is the reason to stay here. The hotel sits up on the hillside above Kalim Bay, and the Andaman Sea views from the property are easily its best feature. It is a quiet spot away from the crowds, with Patong about a 10-minute drive away when you want the action. The one real letdown is the soundproofing. The room doors do not seal properly, so you hear everything from the corridor — even the footsteps of someone walking past to their own room. For a 5-star property that should not be happening, and it is the main reason this is a 4 and not a 5. Also worth knowing before you book: there is no direct beach access. The hotel is on the cliff, so you will need transport to get down to the sand. Otherwise the stay was comfortable, and the view alone makes it worth considering.

I had a wonderful stay at this resort. Everything was clean, peaceful, and beautifully maintained. The staff were friendly, and the overall atmosphere made my trip very relaxing. A very special thank you to Osama, who went above and beyond to help me throughout my stay. He was always kind, professional, and genuinely caring. No matter what I needed, he was always there with a smile and made sure everything was perfect. His outstanding service made my experience even more enjoyable, and he truly deserves recognition. Thank you, Osama, for your exceptional hospitality. I will definitely come back!

We booked and paid for an Ocean View Suite, but unfortunately we never received it. When we checked in on the 24th, we were told it wasn’t available and that the earliest they could upgrade us would be on the 27th. The first room had absolutely no privacy, so we asked to move. The second room was a garden view with ants everywhere, including crawling on the bed, and the pool was also dirty. We requested another room because of the ant infestation. The third room initially looked cleaner, but underneath the coffee counter we found spilled spoiled milk with worms crawling all over it. This room also had no hot water, damp walls, water leaking onto the floor, unreliable Wi-Fi that disconnected constantly, missing face and hand towels, and housekeeping repeatedly failed to provide enough towels. When we asked for soap, we were given an expired product. After waiting four days for the promised upgrade, we were finally shown a partial sea view room where most of the view was a roof, followed by another room with an even worse view. We refused both because we had paid for a full Ocean View Suite. We were then told that the hotel only has partial or side sea view rooms, which makes advertising an “Ocean View Suite” very misleading. The resort is so large that you have to request a buggy through the app just to get around. We regularly waited 15–40 minutes for one, with no updates, and several drivers seemed annoyed that we requested rides to the lobby. The staff were friendly at first, but later every employee gave us different information. We spent a large part of our vacation changing rooms instead of enjoying our holiday. Because of everything that happened, we decided to cut our trip short. A receptionist told us we would only be charged for one additional night, but when we checked out we were charged the full amount anyway. This is not the experience anyone expects from a five-star resort. We never received the Ocean View Suite we paid for and instead dealt with cleanliness issues, maintenance problems, poor housekeeping, unreliable Wi-Fi, long waits for transportation, and broken promises. I would not recommend this hotel, especially if you’re paying extra for an Ocean View Suite.