Selina Serenity Rawai Phuket

Enjoyed my stay a lot but not sure why there were bugs constantly in the room. Found animals like lizards and spiders in the walls and crawling on bed sheets. I understand it is a jungle there but did not understand how they would come inside the room. Not sure if when cleaners clean the room they leave the door open?

BOOK WITH CAUTION! We have lived in Rawai for a number of years and we regularly have family visit Phuket and we usually recommend they stay at The Vijitt or Wyndham. Unfortunately, after this experience, we will not be recommending Selina EVER again. Our mother and her partner booked a seven-night stay costing approximately AUD $500 (around THB 12,000). On their first full day, my husband took our three-year-old daughter to visit her grandmother for a few hours. Our daughter was swimming with her grandmother while my husband sat quietly on a sun lounger using his phone. They were not loud, disruptive or bothering anybody. Despite this, a staff member approached my husband aggressively, demanding to know who he was and which room he was staying in, while police officers stood in the background. Even after our mother provided her room number and we explained the situation, the manner in which he was treated remained confrontational and completely unnecessary. We were then told that my husband and our three-year-old daughter would each need to pay THB 800 per day to visit—THB 1,600 in total. Over seven days, that would amount to THB 11,200, almost the same price our mother had paid for their entire stay. When my husband attempted to discuss this calmly with reception, he was met with further defensiveness and told that part of the fee could be used as resort credit. Our daughter is three years old and might have had a bottle of water at most. They were simply there for a few hours so she could spend time with her grandmother. They then offered to waive the 800 baht per person fee, under the condition that we would need to remain in the 15sqm room for the duration of time we would like to visit. While we understand that hotels may have visitor policies, these should be clearly communicated when a booking is made and enforced professionally and respectfully. The fee also seems extraordinary excessive given that one pool was completely closed, issues with the majority of the gym equipment, and part of the decking was so badly deteriorated that it nearly gave way beneath my husband. What concerned us most was the aggressive treatment of my husband and the completely unnecessary presence of police when he had done absolutely nothing wrong. The interaction left us feeling that he had been judged or profiled based on his appearance. As people who are in hospitality ourselves, we found the staff’s conduct appalling. We operate a small hotel in Rawai and would never dream for any of our guests to be treated in this manner. We have visited many hotels and resorts throughout Phuket and have never experienced anything like this and have always been warmly welcomed. Our family will not stay here again, and we certainly will not recommend Selina to anyone.

Really nice place and people! It's truly serene, beach facing with a beautiful sunrise view. Pool is really nice too! They have weekly activities and really good ones. Rooms are also very good and clean. Its a must visit place. Also, the staff was super helpful special mention of Som, she suggested nearby places to visit and chill. Overall I loved the vibe of the place!

I stayed at Selina in a 6-bed dorm, and it was an absolutely amazing experience. Great staff, great people, and a really positive atmosphere overall. A huge thank you to Samy — incredibly professional, hardworking, and genuinely caring about guests. He’s easy to talk to, always helpful, and brings great energy to the place. Whether it was a quick chat, help with something, or just good vibes, he truly made my stay more enjoyable and memorable.