Pullman Phuket Arcadia Naithon Beach

⭐⭐⭐⭐⭐ We stayed at the Pullman for one night during our honeymoon, and it was one of the highlights of our trip to Phuket. From the moment we arrived, every member of staff made us feel genuinely welcome. The service was exceptional throughout our stay, and everyone went out of their way to make our honeymoon feel special. The hotel itself is stunning, with breathtaking views over the sea. We watched an unforgettable sunset before enjoying an incredible steak dinner as the last of the sun disappeared below the horizon. To make the evening even more special, the team surprised us with a beautiful dessert served on a personalised board with our names on it – such a thoughtful touch that we will always remember. One of the biggest surprises was the beach. Just a short walk below the hotel is a gorgeous stretch of golden sand with crystal-clear water. It was peaceful, clean, and perfect for swimming and relaxing. We spent hours there and even came away with a little sunburn because we didn’t want to leave! Breakfast the following morning was absolutely fantastic. The choice was incredible, with something to suit every taste and culture. Whether you wanted a full cooked breakfast, fresh fruit, pastries, Asian dishes, or healthier options, there was an amazing selection. It was one of the best breakfast buffets we’ve experienced and catered brilliantly for guests of all ages and backgrounds. The room, facilities, and attention to detail were all excellent, creating the perfect mix of luxury and relaxation. Thank you to everyone at Pullman for making part of our honeymoon so memorable. We would absolutely recommend this hotel to anyone looking for a romantic getaway and can’t wait to return one day.

As a Marriott Lifetime Platinum and Hilton Diamond member, I have stayed at many luxury properties, and I consider my experience at Pullman Phuket Arcadia Naithon Beach to be truly world-class. In fact, it is hard to believe it is categorized as an "Upper Upscale" brand, as the overall experience easily matches that of a true "Luxury" class property. The resort is well-maintained, offering great views, a quality breakfast, and excellent Italian dining. The service was also notable, particularly from an employee named MAI. I had left a personal item at my previous hotel, and she quickly communicated with the other property to retrieve it for me without any hassle. She handled all my other requests efficiently and professionally. Overall, it is a well-managed hotel with capable staff and solid facilities. I would gladly recommend it.

Room (Grand Deluxe) was well maintained, clean and very comfortable for my 3 night stay. The balcony was clean too (note that the view was limited given that it’s further away from the sea view). Service around the resort was great! The lady receptionist at the morning buffet (16-18 July) remembered my preferred seat and coffee order - which was a sincere gesture given that she attends to many guests each day. The team also provided a surprise check-out gesture during breakfast on my last day. Housekeeping did not pale in comparison. I did not receive housekeeping because I set the DND on for the whole day. This did not stop the housekeeping team from visiting my room in the evening to check if I needed to make up my room. Even though I did not accept their offer, I greatly appreciate their gesture! The transport driver who picked me up from airport was also the same one who dropped me off at boat lagoon after I checked out. He surprised me with English knowledge titbits about Phuket, explained the various fruit trees along the drive out from the hotel. Lastly, service can be improved during check-in and check-out engagement as it felt rushed and impersonal especially since I have an elevated accor membership status. I’m usually not a fan of buffet breakfasts but the options here are geared with wellness boosts, ranging from choice of fruits (different daily) for freshly pressed juice, yakult, chia seed jars, egg white omelette at the live station, fruits, cheese (at least 6 types!). the noodle live station was good too! having the breakfast here for 3 consecutive days did not bore me at all! Last but not least, the machines in the gym were relatively dated and it would be good if the management considers a refresh.

A resort I would highly recommend to anyone visiting Phuket. From the moment we were picked up at the airport to the time they organised our transport to our next destination, every detail of our stay was thoughtfully planned and executed. The level of service was exceptional, and every aspect of the resort exceeded our expectations. Any issues that arose were handled immediately and professionally, making us feel genuinely cared for throughout our stay. Every staff member was warm, welcoming, attentive, and always willing to help. A special mention goes to the resort manager, Albert, who was incredibly engaged with guests and remembered the little details about you. He is the best resort manager I've ever encountered and made our stay feel even more personal. The buffet breakfast was outstanding, with an impressive selection that catered exceptionally well for those with gluten-free dietary requirements. The rooms were spotless, beautifully presented, and the beds were incredibly comfortable, making for a very relaxing stay. If you choose an ocean view room, just be aware that you'll hear the waves crashing all night. This can keep you up during the night. The resort also offers easy access to the beach, although there are quite a few stairs to reach it. Both the infinity pool and adults-only pool boast breathtaking views that were easily one of the highlights of our stay. I would happily return to this beautiful resort. It's the perfect place to relax, unwind, and enjoy a peaceful escape away from the busy city life of Phuket.