Doubletree By Hilton Phuket Banthai Resort

We had an absolutely wonderful stay here, largely thanks to the incredible and professional staff who went above and beyond to make us feel welcome.Flawless Check-In: We were greeted by Ms Lisa at the front desk. She was exceptionally warm, friendly, and helpful, and she even took the time to personally escort us to our room. It was the perfect start to our trip! Fantastic Dining Experience: The team at the Shore & Port Restaurant is outstanding. Ms Jasmine was incredibly attentive to our needs; even when the restaurant was busy and crowded, she maintained a bright and cheerful attitude.Impressive Breakfast: A big shoutout to the Chef at the egg counter! Despite the heavy morning rush, they remained completely organized and delivered consistent, excellent quality. Kudos: We also want to mention Mr Jeff at Shore. Thank you, Jeff, for your professionalism and for arranging a truly sumptuous dinner for us. You managed the restaurant so well! The staff's ability to stay cheerful, efficient, and professional during busy times is highly commendable. We will definitely be back!

Thank you for the great experience! We truly appreciate all the efforts. Great location, very kind and helpful staff, a lot of varieties of buffet breakfast and clean room. ❤️ Kudos to all staff especially to Air (FO) who attended us during check-in. She explained all details that we need to know and make an effort to know our departure so she can arrange something for our convenient. Next RA Budsaba, who really shows outstanding and able to accommodate our request with her talent. Lastly, the F&B Manager (we didn’t manage to get his name) assisted us on our first day of breakfast. He was helpful and even chat with us with his experience and how he prefers working in Phuket than in other countries. Once again, thank you for the great service. We will definitely stay here if we will come back to Phuket.

Here’s the updated review with those additional points included: I was expecting much more from a Hilton hotel, so this stay was quite disappointing Upon arrival, we were informed that the hotel was undergoing renovations and that our booked pool view room was overlooking the construction area. This was never mentioned during the booking process on Agoda. We requested a room on a quieter side, and while the receptionist accommodated our request, we were told the new room wouldn’t be ready until 6 PM. This was very inconvenient since we had to interrupt our day and transfer rooms in the middle of it, despite having plans The room transfer was also poorly managed. We waited around 20 minutes for someone to assist with our luggage, making the check-in experience unnecessarily frustrating and time consuming The room itself was clean and comfortable, although on the smaller side. However, the air conditioning was another major issue. We tried multiple times to adjust the temperature, but it simply didn’t work properly, making the room uncomfortable. Room service was also very slow, and the staff were not particularly attentive throughout our stay. We even noticed a few insects in the room, which was disappointing Unfortunately, the poor service continued during check-out. We again had to wait around 20 minutes for someone to collect our luggage from the room, adding yet another unnecessary delay. The hotel’s location is definitely its biggest advantage it’s within walking distance of the beach, restaurants, and shops. Unfortunately, the overall experience fell well below what I expect from a Hilton hotel. The lack of communication about the renovations, slow service, repeated delays, and maintenance issues made this a disappointing stay. I would recommend considering other nearby hotels that offer better service and a smoother guest experience

Dear Banthai Hilton Team, I want to express my deepest thank you for the incredible hospitality during my 4 days holiday last week. Even though it has been a couple of years since we last met, the moment I arrived, Khun Egg, Khun Phi (Nong Phi), and Khun Oop (Nong Oop) welcomed me with such warmth and that big warm smiles that it truly felt like coming home again, and it melts away all the tiredness of the day. Your kindness at the front desk and helpfulness sets the tone for the entire stay, and I am always grateful for the comfort and familiarity you create. A special thank you as well to Pi Malai (Jasmine) and Pi Kate in the kitchen. Being greeted every morning with the wonderful breakfast and your warm presence made each day start beautifully. Your care and attention shine through in everything you do. I love both of you so much and you both are like a big sister to me:)- All of you embody the spirit of hospitality in the most heartfelt way. Thank you for making my stay memorable, comforting, and filled with joy. I truly appreciated the warm welcome, the thoughtful details, and the comfort you bring throughout my stay. It meant a lot to me, and I’m grateful for the time we shared. I look forward to seeing you again soon. Warmest regards, Bobby