Diamond Cliff Resort & Spa

Diamond Cliff Resort & Spa – Phuket ⭐️⭐️⭐️⭐️☆ (4/5) I had a beautiful stay at Diamond Cliff Resort & Spa. The ocean‑view jacuzzi suite was absolutely stunning — peaceful, romantic, and one of the highlights of my holiday. The resort grounds are lovely, the views are incredible, and overall it’s a great place to relax. However, there are a few areas that need improvement. Staff communication and training could be better, especially when handling guest requests. Some parts of the room and amenities need more thorough cleaning. For example, when I boiled water to make tea, I discovered significant residue and buildup inside the kettle, which shows it hadn’t been properly cleaned. This is a hygiene concern, especially for a 5‑star property. These issues didn’t ruin my stay, but they are important for the resort to address. With better staff training and more attention to cleanliness, Diamond Cliff could easily be a perfect 5‑star experience.

Stayed here for 9 nights and decided on the "all inclusive package" and was sold the world. Upon arrival, were told cannot order anything from the 'swim up'pool bar as that bar was not 'included' - so could only order from certain area in the resort to access the "all inclusive" package we paid a considerable amount for. In addition, each resturant of the 'all inclusive package' has a VERY streamlined, limited version of items available that you can order from, otherwise all other items you need to pay extra. Even simple Items such as a Coffee, iced coffee, some cocktails, etc are not included, No meat items included, so cant order any steaks, pork, ribs, etc - again all these cost additional charges. Only basic cheap items on the limited menus such as pizzas, pasta, basic stirfry's are included. There was consistaly no one at the swim up bar, I expect due to the additional costs - sad really, this atmosphere is the reason we were going. So all the family can relax at the swim up bar, not worrying about additional costs. I HIGHLY RECOMMEND AVOIDING. Others have more included in their 'all inclusive packages' so your family can relax and enjoy the trip with out additional costs being a factor The location was great, and staff happy to help where they can. Sadly, my Family were really disappointed with what was available, or more what was 'not available' to the point😞 😥 😔

Firstly staff are great as Thai culture service mind is high. Rooms are very clean neat and room service is good. Generously... Kids Facility available for below 4 yrsold They have indeed international great breakfast buffet option; continental, Thai, Chinese, Japanese, Arabic and Indian. Wide dinner options available. Gym is fine opens early as i like 6am. Pool wonderful my daughter enjoyed a lot overal great experience in phuket. Close to patong beach shuttle service are limited.

I am currently staying at this hotel and felt I had to leave a response after reading this review from Leila! We have been here for several days now, and I must say I completely disagree with the negative comments. Our room is cleaned thoroughly every day — it is always spotless, fresh, and well-maintained. The housekeeping team does an excellent job, far more than just changing towels and sheets. The food, both at breakfast and in-room dining, is genuinely excellent and very diverse. There is a wide selection of fresh, tasty dishes every morning, and we have enjoyed everything we ordered. We definitely wouldn’t describe it as “poor.” The staff has been incredibly caring and helpful with every request we’ve made. They are attentive, friendly, and always go out of their way to make sure guests are comfortable. I’m sorry the previous guest had a different experience, but based on what we are seeing and experiencing right now, this hotel deserves much better feedback. We are very happy with our stay and would happily return. The hotel's location is truly unbeatable compared to others! Here, you'll always have somewhere to go and something to do; other hotels are either too noisy or have nothing to do nearby. Highly recommended from a current guest!