Banyan Tree Phuket

Our two days at Banyan Tree Phuket were absolutely wonderful. We especially loved spending time at the pool bar—it was truly the highlight of our stay. The service provided by O, Men, Poo, and Ple was exceptional. We were genuinely impressed and deeply touched by their warm and attentive hospitality. Thank you for making our stay so memorable.

An absolute sanctuary of luxury, elegance, and heartfelt hospitality. From the moment we arrived, Banyan Tree Phuket exceeded every expectation, delivering an experience defined not just by its stunning villas and lush surroundings, but by the extraordinary warmth of its team. Every detail of our stay was elevated by staff who went above and beyond. Our heartfelt thanks go to the reservation team, both on Facebook and via email, whose seamless communication, prompt responses, and meticulous planning ensured our booking process was entirely stress-free and welcoming from the very start. A special recognition is also due to our wonderful housekeeping ladies, whose immaculate attention to detail and daily thoughtful touches made returning to our villa feel like coming home. Getting around the expansive property was always a pleasure thanks to the buggy gentlemen, who were consistently prompt, charming, and greeted us with genuine smiles no matter the hour. Pure relaxation reached new heights at the spa, where Khun Oui and her wonderful colleague delivered treatments of absolute perfection. Their intuitive touch, soothing presence, and expert care melted away every ounce of tension, creating a truly restorative sanctuary. Dining and service reached exceptional heights across the resort. Khun Bom and Khun Oil provided hospitality that was both deeply professional and warmly personal, anticipating our every need with grace and efficiency. We are equally grateful to the gentleman waiter at Saffron restaurant, whose attentive care, expert recommendations, and refined service made our dining experience truly unforgettable. While the resort is truly world-class, one small area for improvement would be the shuttle bus service, which would be even more convenient if it extended its routes to deliver guests directly to destinations outside but nearby the Laguna area. Banyan Tree Phuket is a masterpiece of a resort, but it is the dedication of people like Khun Bom, Khun Oil, the spa team, the buggy team, the reservation team, and the entire service crew that transforms a great vacation into an extraordinary memory. We cannot wait to return.

⭐ 1 STAR — Extremely Disappointing for a “Luxury” Resort Honestly, this was one of the most disappointing hotel experiences I’ve had. At first, everything seemed fine, but by the end of our stay, the way we were treated completely ruined the experience. The biggest issue was checkout. When paying my bill, the hotel used an exchange rate that was significantly worse than the actual rate. I understand that hotels may have their own exchange rates when exchanging money, but applying that kind of rate when I’m simply paying my hotel bill is unacceptable. I’ve stayed at plenty of hotels around the world, and this was ridiculous. Even worse, I was charged for bags that I never took. Why am I being charged for something I didn’t use? I should not have to waste my time at checkout disputing charges that shouldn’t even be on my bill in the first place. Then there was the issue with the lizards/geckos and bugs everywhere. I understand Phuket is tropical, and obviously you can’t eliminate every insect, but for a resort charging luxury prices, the amount we encountered was honestly unacceptable. But the biggest disappointment was our honeymoon experience. I told the hotel approximately 10 times that we were coming for our honeymoon and asked them to decorate the room. I specifically emphasized that this was important to us. You would think a luxury resort like Banyan Tree Phuket would make an effort for such a special occasion. Instead, we got two coconuts and some leaves spelling “Honeymoon.” That was basically it. It was tiny, ugly, and looked like something thrown together at the last minute. After reminding them so many times, I expected something romantic and memorable — not something that looked like almost no effort was made. For a hotel that markets itself as a luxury resort, the attention to detail and customer service were extremely disappointing. The sad part is that the stay started off well, but the checkout experience and the lack of effort throughout the stay completely ruined the final impression. When you pay luxury-resort prices, you expect luxury-level service, honesty, and attention to detail. I would not recommend Banyan Tree Phuket based on my experience. For the price, there are plenty of other resorts where your money and special occasion will be appreciated much more.

I visited Banyan Café this time, and the experience was amazing, especially the service and food. The food was delicious and big portions. I was warmly welcomed and escorted by Katie, who took great care of us throughout our visit. Breeze was very attentive and detail-oriented, and her food recommendations were excellent. I would also like to thank Micky, who made sure we had a wonderful overall experience at the restaurant. Thank you to the whole team for making our visit so enjoyable! After enjoying our meal, we also stopped by the Gallery and had the pleasure of meeting Ni,Fah, Hom, and Lyla. They were very friendly and attentive, and did a wonderful job recommending products to us. The products here are truly lovely, especially the beautiful fragrances. We really enjoyed them and found them perfect as gifts for someone special. Thank you so much to Ni, Hom, and Lyla for taking such good care of us and making our visit even more memorable. We truly appreciate your warm service and thoughtful recommendations!