Bangtao Tropical Residence Resort & Spa

Very disappointing experience. We left only two hours after arrival because the situation was unacceptable for us. The main problem was the construction right next to our room. There was a crane just a few meters from the window, with noise and workers very close by, which completely affected privacy and comfort. This was not clearly communicated at the time of booking, as the construction notice was buried within detailed terms. The room facilities were also below expectations. The air conditioning was not working effectively, the mattress felt very worn and uncomfortable, and the in-room telephone was not functioning. The reception staff were polite, but the overall handling of the situation was very disappointing. When we raised our concerns and requested a refund, there was no flexibility or willingness to find a solution. We were even offered to move to another room at an additional cost, which felt unreasonable given the circumstances. At that point, we decided to leave and accept the financial loss, and booked another hotel instead. There was clearly no room for negotiation. What made the situation more stressful was that the manager escalated things by involving the police and alleging that we had been violent, which is completely untrue. We was frustrated, but not aggressive. This made the experience feel unnecessarily intimidating. Because of the construction, the room issues, and how the situation was handled, we chose to leave shortly after check-in. To be fair, although the hotel feels quite old, the room itself was clean and spacious. If you plan to be out most of the time, this might not be a major issue. Think carefully before booking. If everything goes smoothly, it may be fine—but if there is an issue, be aware that you may be expected to accept it without resolution.

What a dump Barely maintaining the veneer of a "resort" Self-catering where hardly anything works, no kitchen ware, no cutlery No room service or cleaning unless you beg for No wifi, but not just no wifi, the veneer of wifi that doesnt work Everything in this place is slowly falling apart, the sofas are stained and gross, the finish on everything is laminate wood veneer which is peeling off everything If this place was remotely affordable or priced well, it could be worth staying But for the amount of money it costs to stay here, you would be better sleeping in a tent on the beach

Poor quality throughout this complex. The wifi is awful: the AC is useless, our bedroom AC didn't work and then the living room AC startingaling a terrible noise; the water is not clean, the Jacuzzi was full of black bits; the bath plug wouldn't open to drain the bath; batteries were leaking in the remote; and damp teabags were left in the complementary drink stand. The rooms are large but had nothing in them. There is a kitchen, but no cutlery or utensils unless you leave a deposit. Also, the rooms are bare and soulless. Though we would have a holiday in stylish hotel residence, but instead got a dull third rate accommodation.

We had the 3 bedroom penthouse suite with private pool for 3 nights. They shut down the pool for 1 full day and gave us 0 compensation, also we got stuck in the elevator for 10 minutes and my wife got a BIG trauma from this. We had a conversation with the front desk manager about this but he didn't really care to much. He just blamed us about the pool problem claiming we destroyed it by swimming with sun lotion and jumping in the pool. Except from this we enjoyed our stay. The breakfast was nothing special but we managed to get it down. The room was luxury and clean. The service was decent.