Availability
Description
Phnom Penh 51 Hotel & Residences offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date.Taxi, car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Phnom Penh. Visitors can take advantage of complimentary parking directly at the hotel.Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours.Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Phnom Penh 51 Hotel & Residences, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay.Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Phnom Penh 51 Hotel & Residences is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Phnom Penh 51 Hotel & Residences, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. Phnom Penh 51 Hotel & Residences offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast.Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an amazing evening effortlessly! Have an enjoyable night without venturing beyond the premises at karaoke rooms and bar.For those who prefer savoring meals within their personal space, Phnom Penh 51 Hotel & Residences offers the convenience of doorstep grocery delivery, allowing you to prepare and enjoy food in your room.Phnom Penh 51 Hotel & Residences provides a superb assortment of leisure amenities for guests to enjoy.Unwind after a long day by stopping by massage, hot tub, steam room, spa and sauna to rejuvenate your senses.Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps.Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge.For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
Facilities
Pool
Spa
Restaurant
Business installations
Bar
Reviews
Good Location, But Poor Management and Service
The hotel has a good location, but the overall management and service were disappointing.
We requested an extra pillow and were told it would be delivered the next day, but it never arrived. The staff showed little urgency or responsibility in handling simple requests.
We also found masking tape around the corners of the toilet, which made it look like maintenance or painting work had not been properly completed.
There were also cockroaches coming from under the bed. We informed the front desk, but no proper action was taken.
The biggest issue was the staff’s attitude. They appeared uninterested and lacked responsibility when dealing with guest requests and basic hotel maintenance. The problem was not just the facilities, but the poor attitude and lack of follow-up from the management and staff.
Breakfast also had very limited choices.
Overall: Good location, but the poor service, lack of maintenance, and staff attitude made the stay disappointing. The management needs to take guest complaints and hotel maintenance much more seriously.
Friendly staff and a pleasant atmosphere overall, and I appreciate the efforts of the team. However, a few areas could be improved to better reflect the facilities shown online.
The gym was disappointing, it did not seem very clean, there were no fresh towels or water available, and some equipment felt unsafe or impractical (for example, some weight plates did not fit the bar properly, which made little sense). Air conditioning would also make the space much more comfortable.
Breakfast was acceptable, though not quite what I expected. The coffee machine was broken, but staff kindly offered to make coffee elsewhere, which I appreciated. However, pastry selection and quality could be improved. As someone who enjoys a nice coffee and pastry in the morning, this was a bit disappointing, especially as takeaway to the room was not allowed.
I hope this feedback is taken constructively, as the staff have been friendly and there is potential for a much better guest experience.
I had a great stay at this hotel. The front desk staff were welcoming and professional, and the room was clean, comfortable, and luxurious. The food was excellent, with a wide selection of both Asian and Western dishes. The rooftop swimming pool was definitely the highlight of my stay, offering an amazing view, especially at night. Overall, it was a wonderful experience, and I would gladly stay here again in the future.
A very good hotel for a trip with a child. My granddaughter and I felt comfortable and at ease. The room was clean, bright, and equipped with everything we needed. The staff was polite and treated my granddaughter with warmth. The surroundings were quiet, and nothing disturbed our sleep. Thank you for your care and the welcoming atmosphere. We will definitely be back.
A truly worthy hotel for the discerning traveler. Everything is tastefully appointed in soothing tones, with nothing to cause irritation. The cleanliness is impeccable, the linens are fresh, and the hot water flows with excellent pressure. The staff operates with professionalism, resolving any issues quickly and discreetly. One truly feels treated with respect. I thoroughly enjoyed my stay. Thank you.
