Overall experience I rate above a 5. Lovely space and welcoming staff. The location also is perfect for travel experiences!
Relais Metelli
Address: Viale Mezzetti 19Availability
Description
Facilities
Reviews
I am an avid traveler, and I have been travelling for 3 weeks hence I have tried many hotels, this one is one of the worst hotels with very rude staff. Upon checking in, the staff refused to speak in english, even though they spoke fluently, they presented us with a room with broken door and AC. After discussion over how we need the room door to lock, they moved us to another room with broken AC. They were very rude after we accidentally bumped into the lamp and were very disrespectful. They made us feel very unwelcomed and unsafe in regards to staying at the hotel. After requesting to speak with the hotel manager, we were told that the manager does not have time for us. The midnight staff were also unhelpful and not polite when we inquired about the broken AC. The room was full of fly and very hot . Upon checkout, there was no one at the desk but the cleaning lady
The rooms are beautiful, very stylish. The staff are tremendously helpful and make your stay at the hotel even more pleasant. The hotel is quite centrally located near shops, bars and restaurants but not so close that you are bothered by noise. A recommended stay.
Slick and modern luxury hotel. Easy to find and park. Service was excellent, recommending and booking places for us to eat. Rooms were clean, modern and beautifully decorated. Breakfast was okay, the bread was very stale one day and fresh the next so you need a bit of luck! I would stay here again.
Location is perfect, beautiful property and well designed rooms. To me the real highlight is the staff. Amazingly gracious staff, knowledgeable and very helpful .
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