The Ritz-carlton, Perth

My husband and I recently stayed at the Ritz-Carlton in Perth and the service, experience and overall stay was absolutely exceptional. The team were incredibly friendly and professional and we were treated like absolute royalty. You made our night and time at the Hotel one we will never forget. Thank you for your kindness and generosity and for making his milestone birthday one we will cherish for a long time. I cannot recommend the team and the service enough! 5 stars!

Over the past five years, I think I've stayed here around six times, so it was definitely time I finally wrote a review. Is perfect for birthday celebrations, girls night out and when you need some time for yourself and all you want is a gorgeous bath & champagne. What truly makes this hotel unforgettable is the exceptional customer service. Every single member of the team makes you feel genuinely special and goes above and beyond to help with anything you need. Their kindness, warmth, and attention to detail ❤️ And the view? Simply breathtaking. The spa is an absolute must. It's the perfect place to unwind and completes what is already an incredible stay. This hotel has become one of my all-time favourites, and after so many wonderful stays, I can confidently say the experience is consistently exceptional. Thank you to the entire team for creating such unforgettable memories. ❤️

⭐⭐⭐☆☆ We stayed in a langley suite on Saturday night. Before we even arrived, the customer service was amazing and made us really look forward to our stay. Check-in was quick and smooth, although my request to keep the stay a surprise for my partner was almost accidentally ruined. The lounge was fantastic, and the room itself was very nice. There were a few signs of wear and tear, but nothing that really took away from the overall look. Unfortunately, there were a couple of issues that impacted our stay. The bedroom air conditioner was set to 18°C but never actually cooled the room, making for a very uncomfortable night's sleep. The lounge how ever was beautiful and cool. The biggest concern came the following morning. While I was in the shower, the manhole cover in the bathroom ceiling above the shower suddenly dropped down, giving me a huge fright. I immediately got out of the shower as the exposed wiring above was quite concerning and didn't feel safe. It's a shame because the service and facilities had a lot of positives, but the maintenance issues really let the experience down. Hopefully these problems can be addressed, as the hotel has plenty of potential.

Our stay at The Ritz-Carlton was nothing short of exceptional and truly exceeded every expectation. From the moment we arrived, we were made to feel genuinely welcomed, and it quickly became clear why The Ritz-Carlton is renowned for its world-class hospitality. A special thank you goes to Dario and his incredible team, who went far above and beyond to ensure our stay was unforgettable. Nothing was ever too much trouble, and every interaction was warm, genuine, and professional. Dario leads by example, and it shows in every member of his team. Their attention to detail, kindness, and commitment to creating a memorable guest experience made us feel valued throughout our stay. Our studio was immaculate, beautifully presented, exceptionally clean, and offered absolutely stunning views that made every morning and evening a pleasure. Housekeeping maintained the highest standards, and every aspect of the room reflected the luxury and quality that The Ritz-Carlton is known for. The breakfast was another highlight. The selection was outstanding, with an impressive variety of fresh, high-quality options, and the staff were incredibly accommodating to our dietary requirements. Every morning felt relaxed, welcoming, and expertly organised, setting the perfect tone for the day. What truly sets The Ritz-Carlton apart, however, is its people. Luxury hotels can provide beautiful rooms and facilities, but it is the genuine care, professionalism, and personal touch shown by Dario and his team that transformed a wonderful stay into an unforgettable one. We cannot thank Dario and everyone at The Ritz-Carlton enough for making our visit so special. We left with wonderful memories and cannot wait to return. If you’re looking for a hotel that combines impeccable service, stunning accommodation, exceptional dining, and a team that genuinely cares about its guests, look no further than The Ritz-Carlton.