Metro Hotel Perth City

Staying in Perth for a couple of nights, I would say the beds were comfortable and I was able to sleep well with no issues. However, the room service was poor. The cups were not clean, the beds were not made, and I called room service during my stay to report these issues. Unfortunately, no one came to address or fix the problems I had highlighted.

We stayed in this hotel for 2 nights, the staff was pleasant and easy to communicate with. Since we were walk-ins and arrived late at night after our 11hr flight we weren’t bothered enough by the little bit unpleasant smell in the room (either the cleaning chemicals were smelling exactly like cannabis or someone had smoked in the room before us). Besides that we didn’t bother to check the room any further since we just wanted to sleep. By the end of the second day, we discovered that our TV’s screen was smashed and we were unable to use it, but for us it did not matter much since we had our own laptop. Overall the hotel is reasonable for its price and in a great location, very walkable and near the CBD.

Back in 2023, when I first stayed here, I was trying to sleep when I heard a fight outside. Curious, I took a look and politely suggested that the gentleman perhaps stop trying to break into his partner’s room over drugs and stop assaulting her. He responded by threatening me with a knife, which, in fairness, was an effective way of ending the conversation. The staff back then more or less told me that this wasn’t really something to complain to them about. So, naturally, wanting to awaken my inner adventurer, I booked this place again three years later. I am pleased to report that the Metro has remained wonderfully consistent. While standing in the shower watching an enthusiastic ant colony march past my feet, I found myself reflecting on the atmosphere of the Metro. It was then I realised that the adventurous mindset here extends across species. By bedtime, the ants had joined me around my pillow, proving they, too, were fully committed to the experience. Before, the Metro didn’t provide complimentary mystery items. This time, however, I found a small bag containing what appeared to be a white crystalline substance above the fridge. To be fair to the staff, they handled that professionally when I handed it to reception. Later that evening my neighbours decided that sleep was optional. Credit where it’s due: reception responded quickly to my noise complaint. Unfortunately, the peace lasted about five minutes. In fairness, even the best hotel staff can only do so much when your neighbours have fully committed themselves to a lifestyle of adventure. At around 4 a.m., lying awake and listening to the ongoing festivities next door, I came to an important realisation. I had lost the Black Pearl once again. After exactly one night, I abandoned ship. Fortunately, The Westin is just up the road. Checking in there immediately afterwards feels less like changing hotels and more like successfully completing the Perth edition of Slumdog Millionaire. P.s. In fairness they accepted the cancellation and were understanding.

Don't judge a book by its cover! Beautiful place to stay at a reasonable price! Staff were lovely and accommodating, rooms were clean. Food was great at the restraunt! Will be back for sure!! We scored parking by the door and a room by the elevator so room access for us was so easy!