Joondalup Resort

This could easily have been a 5 star review but unfortunately our experience was not pleasant. After 10pm we had a phone call advising that smoke detector had gone off and security were on their way to check the room, we do not smoke, we were also in bed. Security checked the room, agreed he couldn’t smell any smoke and advised it was probably the air conditioning unit been faulty. Fine, we get it’s a process. However, over an hour later, no phone call, just a knock at the door and same person from security is saying the same thing. Again he and I. To check the room and again he said it must be a faulty air conditioner. Upon checkout I advised my disgust with the repeat visit to the room and I totally understand its protocol but it was very disheartening that the receptions attitude was sorry but it’s protocol otherwise alarms would have activated in other rooms. Now, my issue is, there was no offer of maybe a discount or a discount offered for a future visit, or a free takeaway coffee, nothing. Just made to feel like it was how it is. I did mention that this could have gone on all night and she said yes it’s protocol and we now have a technician coming today to look at the air conditioning. Well that’s well and good but that doesn’t make our experience better, we paid for one night and our visit was not enjoyable. I am totally disappointed given there was no apology as soon as I arrived to check out, I expected a ‘we are totally sorry for the inconvenience caused to your room last night’. It wasn’t u til I mentioned it that the receptions attitude staff said they were aware but it’s protocol. You really need to address issues with the room that inconvenience paying guests better.