Kimpton Hotel Monaco Pittsburgh By Ihg

This is the best hotel I ever been to, the entire staff go above and beyond to treat you with respect and kindness. This hotel is super clean. It smells amazing when you enter the hallway of the hotel. The hallway of the hotel is beautiful elegant and if you are a hot shower person, OMG the shower head and temperature of the hot water in hotel shower is amazing. I’m telling you this is a must stay and it’s just walking distance from the Pittsburgh Steelers Stadium. Nick, Maya, Nathaniel and Maimouna was amazing.

Our stay at the Kimpton was completely overshadowed by an unacceptable experience that began the moment we arrived. When we pulled up to the hotel, we parked in an area that the front desk later confirmed was not valet parking and that we were fully permitted to use. Despite this, a man wearing a plain black shirt with no name tag, hotel logo, or other identification immediately approached us and aggressively demanded, "You need to give me your keys now." He never introduced himself, never identified himself as a hotel employee or valet attendant, and never welcomed us to the hotel. Instead, he immediately became confrontational. When I explained that I was not comfortable handing my vehicle keys to an unidentified stranger, he escalated the situation by repeatedly yelling, "Bro, bro, you're not going to disrespect me." We attempted to walk away and continue with check-in, but the harassment did not stop. After checking in, we returned outside to unload our luggage, and he immediately confronted us again. This time, he threatened that if I did not hand over my keys, "there would be consequences." No guest should ever be threatened simply for asking reasonable questions or wanting to verify the identity of someone requesting possession of their vehicle. The front desk staff later confirmed that we had parked in the correct location and acknowledged that this employee's behavior was inappropriate. While I appreciated their honesty, that did not change what had already occurred or the fact that the individual continued to work the front entrance. Unfortunately, the situation only worsened throughout the remainder of our stay. Every time we entered or exited the hotel, this valet employee continued making comments about my group to his coworkers. He would smirk, laugh, and make remarks within earshot of us, often in front of the front desk staff. Rather than feeling welcomed as paying guests, we felt uncomfortable and uneasy every time we walked through the lobby. The hostility that began upon our arrival never truly ended. As an IHG One Rewards Diamond Elite member who spends more than 200 nights each year almost exclusively at IHG properties, I have always chosen IHG because of the professionalism, hospitality, and consistency I have experienced across its brands. Unfortunately, this stay was unlike anything I have ever encountered. In all my years of traveling, I have never felt so disrespected, singled out, isolated, or unwelcome at a hotel. IHG promotes its hotels as places where every guest should feel safe, respected, and valued. That was not my experience at this property. From the moment we arrived until the day we left, I felt that our concerns were dismissed, and the behavior of this employee created an environment where we no longer felt comfortable. This was, without question, the worst hotel experience I have ever had. It has caused me to seriously reconsider my loyalty to IHG after spending hundreds of nights each year with the brand. I hope hotel management and IHG Corporate conduct a thorough investigation into this incident, address the conduct of the employee involved, and ensure that no future guest has to experience the same treatment we did.

A unique hotel. Good location and walking to the convention center isn't too far. The decor is fun and very "birdy" it all reminds me of an aging hipster. The room was comfortable and cozy. I like many of the lamps had dimmers to create a nice mood and convenience lighting at night. Room didn't have enough outlets for 4 guests needs and the bedside birdcage lamp was too big and in the way. Rooftop bar was nice and relaxing, drinks were good but the prices for food both in the restaurant or bar were just a bit too high. We went elsewhere for eating every night.

My wife and I had a true 5 star experience. The hotel is beautiful. We stayed in a king suite and it was the ultimate luxury experience. The staff were very attentive to us and responded to their concierge text messages promptly and effectively. We were celebrating my wife’s birthday and they did an amazing job of making her feel special with prosecco (we paid for this), a bottle of wine (on the house), and a nice handwritten note. The style and furniture in the room was very cool and the layout of the suite was grand. Great staff - friendly and helpful. Amazing breakfast service delivered to our room. The bartenders at the attached bar/restaurant were generous, kind, and skilled.