What a perfect booking. We thoroughly enjoyed our stay. The receptionists were very helpful and friendly and housekeeping was very good. Limited but more than adequate breakfast.
Mercure Nantes Centre Passage Pommeraye
Address: 2 Rue BoileauAvailability
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Facilities
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One of my favourite hotels (not to be confused with the nearby Mercure Central). Highly recommend the superior double which is more impressive than the photos suggest. Nearby parking at Graslin and friendly staff. Ideal location.
I booked at Mercure Nantes (Accor group) and, due to a cancelled flight, I was only able to use one of the two nights I had prepaid. I informed the hotel in advance, two days before arrival. They replied that no refund was possible because of the rate conditions, which I can understand, but what disappointed me was the complete lack of flexibility or customer care. No voucher, no points credit, no upgrade, not even a small commercial gesture for a loyal Accor customer. I ended up paying almost €190 for a night I could not even use. Staff was polite, but the attitude was extremely rigid and honestly not what I would expect from an international hotel brand.”
We've just spent a very enjoyable two nights at Mercure Nantes Centre Passage Pommeraye. The hotel is almost opposite the Passage Pommeraye and within easy walking distance of the other attractions. The area is very safe and quiet . It is a beautiful boutique style hotel which manages to sympathetically blend the old building with modern touches. The staff were all really helpful and friendly. We could not have asked for more from them. We had a superior room which had a small julliette balcony and overlooked the street. The room itself was spotlessly clean and had a safe, fridge, hairdryer, white towelling robes, slippers, kettle and coffee machine. There was also complimentary drinks in the fridge and a bottle of water. Hanging space was limited but adequate for a short stay. The air con was set to 19 which was perfect for us. The bathroom was compact. The shower was in a high bath tub which I found a little difficult to get in and out of. There was no anti-slip mat. The toilet is very close to the wall and a larger person would possibly have to sit sideways. I'm not sure why the designer didn't put a walk in shower which would've given more space for the toilet. The bathroom again was spotlessly clean and had plenty of hanging hooks and shelf space. We really enjoyed the NUXE toiletries and the heated towel rail meant that we could reuse our towels. Breakfast is served in the reception area. There is an excellent choice of products all of which were really fresh. I really enjoyed the crepes and cheeses. I also loved the loose leaf tea (so much so that I ended up buying some from the nearby Palais de The to take home). We would happily stay here again should we return to Nantes.
We just stayed 8 nights on this hotel from May 31-June 7 (couple). Location is excellent, no question about that! But we were quite disappointed with our room. First, it was too small that nearly no space for our luggages. The wall design is so dark, because the wall is all black! We had a room with a bad window view (# 109) so we prefer to close the curtains all the time. The room got no "real shower" i mean....the shower is in the bath tub wherein you have to hop your legs very high to go in to have shower. No rubber mat too, it was so slippery that i almost fell 3x showering because of the hair conditioner. I asked the reception if they've got at least a rubber mat for the shower, but unfortunately no! At the end, i have to buy one so it won't be slippery when i take shower! Breakfast: not so many choices! If you stayed there more than 3 nights (we actually had 8 nights) , you becomes fed up. Everyday, the same! There's not even a toast bread (at least for non-French people) . When you come too late for breakfast around 9am, you've got to be ready that most of the things were empty. I mean, like cheese, bacon of fruit salad. And one thing more, the scrambled eggs were so bad! This was the worst scrambled egg I've ever eaten my whole life! Is that even a real egg made? Looks like powdered egg only, sorry but i need to be honest! Won't recommend this hotel, especially for non-French citizens.
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