This was an Older van. Not what I expected. Also we expected dedicated service but another couple was also in the van. I thought I paid for solo service. And, the van was about 12 minutes late. But we did get to the airport on time.
Driver didn’t show up for an early morning pick up to the airport. I finally contacted them and they told me he did and had tried to call me. They lied as my phone showed they had just tried to call me and nothing before. If they contract drivers they need to impress on the punctuality. I am awaiting my refund from them.
There’s not much to say .. he was a regular driver.. he did his job nicely and we git back to CDG safely .. …..,,,,,,,,…. ……..,.,.,………………..,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,…,,,,,,,,,,,,,,,,,,,,,,,!
Driver was not at the right location. They ended up sending a Uber instead. We paid for a full-size vehicle and got a small transport.
My driver, Cláudio, was early, polite, friendly, & helpful. The ride was relaxing and Cláudio is a great driver. I arrived at the airport with plenty of time to navigate, get checked in, get through passport control, make it to my gate, and relax for a while.
Marcelo the driver was early and waited for us for a couple of hrs. I’m guessing he wasn’t notified to be at our hotel at noon as I had. He was very professional and kind. We really enjoy the ride to airport with him as the driver. Excellent service and experience.
On-time arrival as scheduled. Super clean vehicle. Good driver. Easy to schedule as was scheduling upon arrival. Viator does it the right way.
Our driver actually came earlier than the original time and was very helpful with all of our bags and was nice. We made it to the airport in ample amount of time. I definitely would use this service in the near future. Thank you!
Driver was on time, courteous, and maneuvered through some very heavy traffic to get us to the airport on time.
The driver was a bit late due to heavy traffic, but she was lovely. She got us to the Orly airport in a speedy fashion.
He was waiting for us when we arrived. He helped us with our bags! Great guy!! There is nothing more to say but I can’t end this survey until I get to 100 characters.
The communication with our driver "Lucas" was great. He arrived on time and was very friendly. The trip to the airport was nice.
Lucas was a nice and helpful driver. Took us from A to B and helped pack the suitcase. A little tight with 3 adults on the back seat when you don’t know each other.
We found it difficult to establish a pick up time to enable us to get to a busy airport in plenty of time to check-in and get through security. Once we finally established the pick up time we wanted, our ride to the airport never arrived! The concierge at our hotel had to contact Viator for us after we had been waiting over half an hour. He was informed that our driver had been in an accident, but you would have a ride for us within 15 minutes. That didn't happen, either. Eventually, you sent another Uber driver for us, who did get us to the airport. My issue with Viator is that you did nothing to notify me that there was a problem with our ride. We only found out because of our concierge. I would advise other travellers in Paris to just book an Uber in the first place. We will certainly never use Viator again.
Incredible experience, quality and attentive service. all the details are very clear and with well-prepared customer service, as well as the experience of discovering unique places without worry.
We arranged for pick up at 6:30 AM.. he shows up at 5:30 am.The driver did not speak English or French , He was asking US where to go.. My husband speaks fluent French and he could not communicate with driver. He was texting while we were driving down a very narrow ramp that, curved, I was scared to death. I would NOT RECOMMEND this service to anyone. Also its not a van.. it was a small personal car that we could barely fit our suitcases in. I wanted to wait til I got to airport before I wrote a review.. they probably would not show up if I reviewed them before.
The driver was professional and courteous . The driver arrived on time and was very patient with the seniors
Excellent driver and good treated very satisfied thanks viator Great and excellent service i just waiting for the next confirm
At 4:30 in the morning driving to the airport isn’t easy and our driver made it easy Who knew that the traffic at ORY would be so ugly on a Sunday morning ?
not memorable driver was pleasant and punctual he carried my suitcase and ensured that I was comfortable
Our airport shuttle qas on time picking us up and had a nice trip to the airport. Worth the money for the trip.
Very good driver, excellent person. Got us on time, everything was perfect for us, we were eleven people with suitcases and everything fitted ok
Taxi arrived on time, handled our bags both at the hotel and the airport, no muss, no fuss - everything went smooth as clockwork. Driver was courteous and helpful.
Pick up slightly late but traffic was bad. Shared transfer, vehicle was clean. Entry and exit of the vehicle was rather high, could do with a step to help.
Friend Lucas, great. Long time, because of traffic jams, in so few kilometers, but that's not Lucas' fault, obviously. Thanks Lucas. All perfect
The driver Patricia Vaz is very professional in her work. Punctual in her pick-up, friendly, I will return shortly and I hope to be able to count on her for a new transfer.
Our driver's suggestions were excellent in helping us on our first visit to Paris. Thank you very much to Lara who took us from the airport to the hotel and on the way back we were lucky enough to meet her again to return to the airport. It was an excellent experience we had on this trip. Very knowledgeable about Paris and tourist attractions to visit! I hope I see her again next time!
Super good service, they were quick and helpful and we arrived at the hotel safely, the driver spoke Portuguese which also made it a lot easier
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