Sainte Chapelle And Conciergerie Private Tour

This was something I had waited 20 years to do so willing to pay handsomely for a private tour. Disappointed our tickets were cancelled and the tour guide texted me and communicated at 23:13pm the night before. We arrived early expecting the tour and then discovered the text as I was reaching out requesting info on our guide. We stayed in the area for over an hour in case. Eventually we received a refund but I was heartbroken. I have used Trip Advisor for several tours in the US and in Europe and never been cancelled so not sure what happened.

We truly enjoyed our tour of Saint Chapelle and the Conciergerie with Anna through Tour Up in Europe. Anna was knowledgeable, enthusiastic, friendly, on time and courteous through out the tour. She went into great detail about the history associated with both buildings and the politics of their creation - making the history come alive for us. Good value for money and a delightful time.

We had a combination ticket for both Ste. Chapell and the Conciergerie but less than 24hrs before our tour we got a message that we couldn’t go to the Conciergerie. Not enough time for us to cancel and get a refund. Our original guide also tried to get us to change the the time of our tour and eventually turned us over to someone else. I’m very angry that we spent $472.50 for a brief tour of only Ste. Chapell. Our guide said we could request a 40% refund but then never told us how to request it.

Anna was a great guide. She was enthusiastic about her material, well informed and detailed in her explanations. She kept us moving and on time but we did not feel rushed or as if we were missing out on seeing things.

This tour is amazing and I wanted to take my time to give our recommendation to anyone looking to explore the heart of Paris. Sainte- Chapelle is the most beautiful cathedral we've ever been to and history around both places is just incredible. You are in the heart of Paris and there is so much beauty and history to be taken in. Our guide was professional, knowledgeable and fun. Thank you so much for wonderful time in Paris.

Showed up and waited for a half hour at the meeting point, tried to call the tour companies phone number and got no response, then proceeded to circle the building looking for a Llama Plush for an additional half hour. We never found our guide and are not being given a refund as they claim they tried to reach out to us. Our Travel Agent called the suppliers office shortly after our tour time and was told that we found our guide/ were on the tour which was incorrect. The number the tour company reached out to was not correct and they didn't ask for contact information when confirming the booking (like many other viator options).

The tour guide needed to cancel the morning of this tour since tickets to San Chapelle were not available.

Wow! This was such a great experience. I rarely leave reviews but had to write this one as it was truly exceptional. Saint Chapelle is breath taking and the whole experience was wonderful. Our guide timed our visit perfectly and presented the history in such a fun way. She was wonderful with our two little boys aged 5 and 7. They loved her! Thank you so much for your great work!

Thank you so much for this wonderful experience! We were so pleased with the tour. Our guide was kind and presented the historical facts in clear and fun way. We learned so much about history of Paris. Thank you so much!

This tour is fantastic and I highly recommended it to anyone visiting Paris! Saint Chapelle is the most beautiful cathedral and the stained glass windows are incredible and must see. Our guide was knowledgeable, pleasant and funny. We had a great time! Thank you Tour up in Europe!

This private tour in Paris was advertised and confirmed to start at 4:30. We got a message the day before, stating that the Conciarge was closing and asking if we could start at 3pm. Due to our flight from USA, scheduled arrival time of 12:30, time to get off the plane, get luggage, go from the airport to hotel, check in, and travel to meeting point, this created chaos for us as we had no control to adjust as requested. Communication from tour company was difficult, poor and with little regard for 6 hour difference in time. Guide was not prepared. We had to wait several times while the guide stood in line to get tickets. Guide was knowledgeable but did not have a well prepared presentation. She just rambled off of the cuff. This certainly was a poorly executed Private Tour and not worth $400 + dollars considering that anyone can stand in line and buy an entrance ticket to ST. Chappelle. for 22 euro. The circumstances made we wonder if the guide was licensed and qualified. The guide was pleasant and knowledgeable. The tour company and Viator should be ashamed for charging so much for so little. I was VERY disapointed. I will ask Viator for a refund.

Anna, our tour guide, was absolutely awesome. Her knowledge, easy going personality, flexibility were great, especially for us older folks. She went at our pace which made us all very comfortable. I would recommend her and this tour to anyone.

We visited Sainte-Chapelle and the Conciergerie with the tour organized by Tour Up in Europe and it was a beautiful experience! A special thanks to Alessia, our guide, who accompanied us with great professionalism, competence, and friendliness, making the visit interesting and engaging. Thanks to her stories, we were able to discover the history and secrets of these wonderful places, appreciating them even more. Highly recommended tour for those who want to get to know Paris in a pleasant and in-depth way! 😊

We had the pleasure of visiting Sainte-Chapelle and the Conciergerie accompanied by Alessia, a truly skilled, knowledgeable, and helpful guide! She was attentive to our needs and also helped us with other information and requirements, going well beyond a simple guided tour. A special thanks for the sweetest gesture: she brought us warm pain au chocolat that definitely lifted our spirits and distracted us during the very long wait at security! 🥐😊 A pleasant experience, made even more beautiful by her kindness and thoughtfulness. We absolutely recommend Alessia to anyone who wants to discover these wonderful places

We visited the Sainte-Chapelle and the Conciergerie with Alessia and it was a truly pleasant and interesting experience. Her explanations, rich in details and curiosities, allowed us to appreciate these places even more, also offering us many points to reflect on. Alessia was a knowledgeable and helpful guide, capable of making the visit engaging. We also really appreciated the small gesture of offering us a pain au chocolat while waiting in line! An experience we definitely recommend.