Great location near the metro and the Arc de Triomphe. The staff was friendly and the hotel was clean. However, I would not consider this a true 4-star hotel. The soundproofing is poor, we could clearly hear our neighbors. The pool was also closed for renovations during our entire stay. Overall, the hotel is overpriced for the quality and amenities offered
Definitely not the 4star they claim. Breakfast is not worth the money, beds are old, too soft and can feel springs thru them. The bathroom is a broom closet. Never any towels by the pool - have to ASK for everything when visibly there is staff sitting around. Super disappointed for the money spent on a "superior" room.
We stayed in Paris for 5 days and, by far, this was the hotel with the worst cost-benefit ratio. We paid twice as much for a much smaller room compared to the ones we experienced in other tourist cities across Europe. The room did not have a minibar and there was no space to leave our luggage because it was so small. There was not even a place to put bathroom accessories inside the shower (we had to leave them on the floor), and water leaked out during every shower, leaving the bathroom mat soaked each time. We had to keep one of the face towels on the floor at all times to absorb the leaking water. However, the hotel staff was always very attentive. The bed was comfortable and the shower had excellent water temperature and a good localization.
I recently booked a Junior Suite for four people directly through the hotel website. Unfortunately, the room was entirely too small for this capacity. Once the sofa bed was opened, there was virtually no floor space left, and the path to the bathroom was completely obstructed. To reach the bathroom, we were forced to either squeeze against the wall or climb over the bed. When I raised this issue with staff, I was told no larger rooms were available. I am disappointed that the website lacks specific room dimensions, as I never would have booked this for a family of four had the true size been clear. If you are a group larger than two, I strongly advise looking elsewhere. Please see my photos for a clear view of the assault course getting to the bathroom.
The hotel price is reasonable and the location is acceptable, but the overall experience was very disappointing. There is constant noise from people on the street both day and night, making it impossible to rest. The bathroom is extremely small, and water leaks everywhere. The service is poor, and the staff were not helpful. The only respectful and professional person at the hotel was an Arabic staff member, I believe of Moroccan nationality.
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