Royal Garden Champs-elysees

I do not know where to start with this review, and there is still plenty that will be left out by the end of it, I will begin by saying that as soon as we arrived to the hotel we’re greeted by an angry & disrespectful receptionist, we were waiting in the car while my sister was checking in, not even a minute in the hotel & my sister leaves as check in isn’t until 3pm & is told the hotels garage is tight & won’t fit our car & that we shouldn’t even bother going there. After checking in & being forced to upgrade from our suite to an apartment because we’re 3 people (the only hotel in this world who has this policy) & also rent another room for the day because only 2 people are allowed to stay in the big suite. Moving on, we ask for a tissue box as there’s only one in the entire apartment meant for four people & the same woman gets mad & says we asked for a tissue box earlier in the day (we haven’t checked in the apartment yet we were out all day so we didn’t) & that we won’t get any. Also entire apartment is unclean, room service barges in our room unannounced multiple times even with the do not disturb sign put, which values for zero privacy. The outdoor corridor connecting to the room smells like human urine. We asked for shower gel 4 days in a row as the one we had was already running low the day we checked in & finished, we were never provided any. The bathrooms are dirty & untouchable, the housekeepers only fix the beds & nothing else, as they are busy arguing with the customers and throwing things around. Hotel claims to be eco friendly but it’s an excuse for being cheap, there’s no shampoo/conditioner in a 4-star hotel, only one tissue box for an entire apartment, tv is very outdated, vanity kit replaced only once during the entire 6-day stay, mirrors & walls are chipped, floor tiles are broken. Upon checking out we were surprised by extra charges for using the hotel garage, even though we were never informed of it, the receptionists were busy belittling the customers to bother telling us. Hotel keeps taking money from you & provides nothing in return, I do not recommend visiting at all.

The worst hotel I have ever stayed at. The room was dirty, full of insects, and the housekeeping was extremely poor. During our 5-day stay, the room was cleaned only once, and even then, they barely did anything beyond making the bed. The reception staff were completely unprofessional and provided no real support when we complained. They would simply agree with our complaints without offering any solutions, and they could not even provide basic necessities like water. There was no apology, compensation, or attempt to make up for the poor service. I genuinely regret not booking an Airbnb instead. I absolutely do not recommend this hotel, this was one of the worst stays I have ever experienced.

We had a wonderful experience at this hotel in Paris. The hotel is located close to the Champs-Élysées and it was perfect to walk there. I stayed here with my 86-year-old grandmother, and the staff took good care of her and made sure everything was comfortable. We really appreciated that. The breakfast was delicious, the rooms were clean, and the staff were friendly and helpful. The only small downside was that the hotel doesn’t have a restaurant for dinner, but this did not affect our overall experience. We truly enjoyed our stay and are very satisfied!

I arrived and was randomly upgraded for free to a two bedroom apartment! The staff was super friendly. It was a nice stay! However, I think that with how expensive the hotel is, breakfast should have been included. Otherwise is great!