Nh Collection Paris Ponthieu Champs-elysees

I had a very disappointing experience at this hotel. The manager (Catherine) was not flexible or accommodating, and the service overall was unhelpful. It felt like the main focus was on taking money rather than providing good hospitality. The rooms were small and cheaply maintained, and the noise from the nightclub made it difficult to sleep. To make matters worse, the air conditioning didn’t work properly. Overall, I do not recommend this hotel — it felt dishonest and poorly managed.

I've noticed that my review was flagged so I'll post it again, because my experience was absolutely terrible. I stayed at this hotel a couple of months back when i was in Paris for a business trip and unfortunately had a less than satisfactory experience. Despite assurances from the staff, there was a significant mix-up with the airport transportation I had arranged through them. I ended up waiting for two hours and had to resend the confirmation email several times, which was quite frustrating. Upon arrival, I was greeted by a staff member named Elva. I felt that my concerns regarding the transportation issue and an unexpected extra charge on my bill were not adequately addressed. The explanation given was that the charge was due to a booking error on Expedia's part, but this did not alleviate my concerns about being overcharged. Additionally, I was asked to pay a 200 euro deposit for potential minibar usage, which seemed excessive given the limited items available. The terms for the return of this deposit were also unclear, which added to my discomfort. I also noticed a lack of responsiveness to feedback, both in my personal experience and in other reviews I read. This, coupled with the high price of the stay, made me feel that the value for money was not there..actually not even close and resembled a stay of a suburban hostel sorry to say. I hope this feedback is taken constructively, as I believe improvements in customer service could greatly enhance the experience for future guests, I also spoke to a couple of lovely people that I met on my stay there that seem to have had a similar experience. I highly recommend you re-evaluate your customer service and the experience they have. Best of luck with it all in the future, unfortunately will not be coming back there again not would I recommend you guys as there are many great alternative places to stay at.

The location is excellent, just a few minutes from the Champs-Elysees and within walking distance of many landmarks. Check-in was easy and friendly. The room was modern, very clean and comfortable. Breakfast was very good. Service at the hotel was outstanding. I lost an item in the room and the team made a great effort to return it to me and communicate. Really went above and beyond. I would highly recommend this hotel.

Great location, good breakfast, and comfortable beds. This place isn’t worth 4 stars though (I mean real stars). It’s a good 3 star hotel at best. Rooms are a little tight, the bathroom was not very clean, the place is very loud )bad sound proofing between bedrooms).