Maison Albar Hotels Le Champs-elysees

Exceptional Stay - Outstanding Hospitality ⭐⭐⭐⭐⭐ The hotel is in a perfect location, close to major attractions, restaurants, and public transportation. My room was quiet, spotless, and very comfortable. The highlight of our stay was the outstanding service. A special thank you to the Chief Front Desk Manager (Mr. Nourzed), whose professionalism, kindness, and generosity truly made a difference. He went above and beyond to assist my friends and me throughout our stay and graciously arranged a late check-out, which we greatly appreciated. His entire team was warm, welcoming, and always ready to help. I highly recommend this hotel for its exceptional service, cleanliness, comfort, and excellent location. I will definitely stay here again whenever I’m in Paris!

⭐⭐⭐⭐⭐ 5/5 I had an amazing stay at Maison Albar Le Champs-Élysées. From the moment I arrived until I checked out, everything was exceptional. The hotel is beautiful, elegant, and perfectly located. The rooms were spotless, comfortable, and made me feel right at home. A special thank you to the wonderful manager for ensuring every guest feels valued and welcomed. I would also like to sincerely thank Véronique at the reception. She was incredibly kind, professional, warm, and always ready to help with a smile. Her outstanding hospitality made my stay even more memorable. The entire team provided excellent service with great attention to detail. I truly felt like a valued guest throughout my visit. I highly recommend Maison Albar Le Champs-Élysées to anyone visiting Paris. I will definitely be back. Thank you for making my stay such a wonderful experience!

Great Location, But Major Issues with some staff behaviour and Facilities While the location of this hotel is undeniable and incredibly convenient, our overall experience was severely let down by poor customer service and faulty room facilities. Check-In Discomfort We arrived early in the morning due to an early flight. While we completely understood that our room wasn't ready, the night shift receptionist immediately demanded a €200 deposit and the city tax without explaining any hotel policies or offering a basic welcome. When we asked to leave our luggage until check-in, he took our bags without saying a word. I had to ask if we needed luggage tags, and he initially said no. Feeling uncomfortable with the lack of security, I started recording a video on my phone; only then did he silently write out two tags for us. A little communication would have gone a long way. Room Issues and Unprofessional Staff Our first room had a broken telephone, forcing me to walk down to the lobby multiple times just to get basic assistance. Instead of being apologetic about the facility failure, a female staff member at the desk made a "joke" to my daughter, asking, "What’s up this time?" While it may have been meant lightheartedly, it felt dismissive considering we were dealing with broken room amenities. The Saving Grace The next morning, another male staff member was incredibly professional and helpful. He took the time to understand our issues and kindly moved us to a new room where everything, including the phone, worked perfectly. Final Thoughts Because of its prime location, this hotel will likely always stay busy during peak seasons, giving the impression that management doesn't need to prioritize customer feedback. However, I hope this review helps future guests know what to expect regarding the mixed service standards.

Booked an executive room, as I had done the previous occasion specifically for views of the arc de triomphe. Was on the first floor so no view at all. Asked for higher room. All booked out. As a repeat customer thought I’d get treated better. Please, do not get me wrong, the staff were amazing. BUT, if you want repeat customers, you need to look after them. I come nearly every year.