Hotel Pont Royal

Classic 5* Hotel, in a neo classic style, feels a little old world. Breakfast was absolutely perfect as a petit dejeuner. Staff were excellent. Rooms were larger than normal.

First time in Paris and this hotel was magnificent! Staff was amazing and are so considerate. Laurent at the front desk gave us the best news that our room was ready even though we had a significantly early arrival. After a long trip from the US, this was a blessing. Louise, the concierge, gave us a flawless recommendation for dinner at a nearby restaurant and made arrangements in a heartbeat for a birthday dinner. Our room had a perfect view of the Eiffel Tower and was ideal for enjoying the views of Paris. Breakfast was wholesome and had a great selection. Marshel, the gentleman at the breakfast buffet was very kind and provided great service (I may have not remembered his name correctly, my apologies). Live jazz at the bar on frequent nights was a nice touch. We received multiple personalized hand written letters and small gifts throughout our stay as it was my wife’s birthday. Location is ideal, close enough to walk to the Louvre, shopping, and a plethora of cafes. Additionally, the Monoprix market is great for any drinks and snacks needed. 10/10 stay, highly recommend.

Unfortunately, this is NOT five-star accommodation. The entire stay was extremely disappointing, so I would not recommend staying here if you expect a high level of service. Positives: - Location - Some of the staff Negatives: - The rooms are very old and run-down, with chipped wood, dust throughout, and power outlet locations that make no sense. - The beds are very lumpy and not comfortable - The hallways are dusty, with stained and ripped carpets. - Whenever someone leaves a room on our floor, the entire wall shakes when the door shuts. This was particularly disruptive when housekeeping was going in and out repeatedly, making it far from a relaxing stay. - The power went out in the middle of the night, and a staff member had to climb into the ceiling to fix it. As a result, the food we had in the fridge spoiled. - The hotel breakfast is very average, and the atmosphere in the dining area feels more like a cheap café than a five-star hotel. - It appears there is no proper kitchen onsite. I was told by a staff member room service meals are purchased ready-made frozen or chilled and then reheated upon ordering, the food quality was very poor. - I have concerns about security, as no key card is required to access the elevator, meaning anyone can enter the building. - There was only one working elevator for the entire hotel, which made getting around very slow. It also broke down during our stay. - Simple requests, such as cleaning the room at a specific time or having additional water delivered, were either missed or ignored, requiring multiple follow-ups. For the price paid I was expecting a much better hotel and I feel sorry for the staff because it's very clear that the owners and management do not value or want to invest in simple things that provide a great guest experience.

A fantastic few days at the Pont Royal with my family. Staff were extremely attentive and friendly, hotel has the grandiose traditional nature that you’d expect in Paris, superb location near all of the key sights yet far away to still feel like the real Paris. Will absolutely return soon!