I love this place, it feels very elite. Although I normally prefer a more contemporary style but this hotel is out of this world, especially during fashion week it’s 100% the place to be. The staff are nice and professional, and the restaurants and cafes are also very nice to spend time at. 5/5 in everything especially the service is exceptional
I visited the hotel for lunch. Luxurious hotel as expected with elegant decor. The club sandwich was delicious and was accompanied by chips and fresh lettuce. The hot chocolate was strong. But the service deficient, particularly for hotel de that category and reputation. Long wait for somebody to take my order though food came soon after the order was finally taken. Long wait also for the bill. I felt as if I had been forgotten or discriminated especially after the host ( who was very nice as opposed to the waitress) asked me if I was staying in the hotel( I wasn’t).
A wonderful experience – Highly recommend!From the moment we arrived, the staff made us feel incredibly welcome. The check-in process was smooth and fast. Our room was spacious, beautifully decorated, and the bed was extremely comfortable.Everything was perfectly clean, and the housekeeping team did an amazing job every day. The hotel’s location is excellent for sightseeing. We also loved the breakfast, which featured fresh and delicious options. We will definitely choose this hotel again for our next trip!
I am extremely disappointed by my experience at this hotel, particularly due to my interactions with an employee named Felicite De Viel Castel. From the moment I arrived, I felt unwelcome and poorly treated by her. my stay, Felicite’s demeanor was consistently cold and dismissive. Simple requests were met with very little warmth nor courtesy, and I repeatedly felt as though I was being treated as an inconvenience rather than a valued guest. What should have been a relaxing stay at a five-star palace hotel became a source of unnecessary frustration. The level of hospitality I experienced from this employee was entirely inconsistent with the standards one would expect from a property of this calibre. Her attitude and lack of professionalism left a lasting negative impression and significantly affected my overall experience. The most disappointing aspect is that a single staff member was able to negatively impact what was otherwise a beautiful property. Regardless of how impressive the facilities may be, exceptional hospitality ultimately depends on the people representing the hotel. My family has been staying at this hotel for decades and has always considered it our preferred address in Paris. It is therefore particularly disappointing that the conduct of a single employee has left us questioning whether we should continue staying here in the future. We are now considering alternative palace hotels in Paris, something we never previously imagined doing. I hope management takes this feedback seriously, investigates the matter thoroughly, and ensures that future guests do not have a similar experience.
I’m honestly very disappointed with the overall experience. The staff’s attitude is extremely arrogant and unwelcoming — they never greet you, not even a simple “hello,” which already creates a very uncomfortable atmosphere. What’s even more surprising is that they don’t assist guests in the most basic ways, like opening doors. It feels cold, dismissive, and completely lacking in hospitality. The breakfast was equally disappointing. The selection is shockingly limited — only three or four items to choose from, with no variety at all. There are no additional options, no flexibility, and nothing that meets even basic expectations for a decent breakfast. On top of that, the service during breakfast is extremely poor. No one ever comes to your table — you’re left sitting there and practically have to beg for attention. You end up having to constantly raise your hand just to order anything, and even then it feels like the staff simply doesn’t care at all. Overall, the experience feels neglectful and far from professional. Definitely not what I was expecting.
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