The hotel is unique and the room is way too clean and the decoration is just different, I’m impressed by all means. The staff and the reception are helpful and supportive. I was facing an issue and they extended their support knowing my situation which was truly appreciated. Now this place has become my spot in Paris
Fabulous hotel. Close walk to many sights. Superb customer service. Gorgeous rooms.
Had an incredible stay here on a work trip with my wife. The staff was the definition of true 5* hospitality. They consistently went above and beyond and were incredibly friendly & thoughtful as well. The vibes and Hotel itself were immaculate all around, can’t wait to go back!
1/5 Stay Away!!! Horrible service at the front desk. Their housekeeping will steal from your room. Management will not help you and defend their staff. This is definitely NOT a 5-star hotel -- that is a complete joke. 1. When we checked in, the employee at the front desk dropped our luggage, which caused a bottle of wine to break open and spill all over our belongings. Initially they refused to help clean all the red wine off of my wife's clothes and stuffed animal gifts, and did not take responsibility for it. When he saw we were getting visibly angry, he then agreed to help. 2. During our stay the staff will open your door to "drop things off" even with the do not disturb sign on the door. This is a complete lack of respect for guest privacy and comfort. 3. When we checked out, we forgot some of my wife's clothes in the closet -- the clothes that were cleaned after getting stained by red wine. But when we asked the front desk to help retrieve it, they said it was no longer in the closet and that their housekeeping team saw my wife pack it in her suitcase... Umm... how would housekeeping see what my wife packs in her suitcase in the privacy of her own hotel room?? That was absurd, but the management did not believe us and the fact there were THIEVES on their housekeeping team. 4. We complained many times to hotel management, and communicated with their manager Philippe, as well as a Yiannis on their team. None of them were helpful and only increased our frustration in this hotel. It can be rough traveling around Paris as a foreign tourist. Don't make it tougher by staying at this hotel, it will only increase your chances of having a nightmare travel experience.
Overall: a disappointing experience. If you choose to put 5* to the hotel, that are the expectations and this hotel is not up to standard. Attic room we stayed in seemed forgotten - not renovated or maintained well, lacking in decor compared to other spaces in the hotel. - Room lacked adequate lighting. No ceiling light and bras/ table lamps couldn't provide enough light. - The enamel on the bathtub is chipped and seemed to be painted over with white paint which was also faking. Because of that I couldn't use it as it seemed unhygienic. - Bath is poorly designed. There's only a bathtub and no shower. So when you do shower, the floor becomes one big puddle. - USB charger next to the bed didn't work - Wi-Fi connection was very poor, disconnecting every 5-10 minutes and working on low speed. We didn’t really need it, but if you plan to work that’s a dealbreaker. - no tended bar or restaurant downstairs. And many-many small things that you don't expect to see in a 5* hotel: dirty ceiling in the bathroom, weird electrical cable sticking out from the floor next to the bath, paper cups instead of proper glasses for tooth brushes, no hair conditioner, uneven wall socket (poorly installed), paper sign in the toilet to wash down only toilet paper makes it feel like a public bathroom. Garbage bag and cleaning supplies were left next to the elevator on our floor. The front desk staff went out of their way to bring us some comfort after the disappointing experience by offering late checkout and complimentary champagne, but there’s only so much they can do. Overall, was quite disappointed as it was a romantic anniversary getaway for us, hoping to add a luxurious experience to everyday life.
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