Shuttle From Panama City To Playa Venao

I specifically booked Pink Bus because it advertised a comfortable journey with onboard Wi-Fi. I’m currently recovering from a knee injury, so comfort was the main reason I chose this service instead of flying to Pedasí. My bus was scheduled to leave at 8:00 a.m. At 7:45 a.m., while I was already on my way to the pickup point, I was informed that the departure had been delayed until 10:00 a.m. Then, after arriving at the pickup location, I received another message saying the bus had broken down and would be delayed again. The problem wasn’t just the delay, it was the complete lack of communication. Messages went unanswered, there were no updates, and by 11:00 a.m. there was still no bus. Only after repeatedly contacting them did I receive a brief message around 11:30 a.m. saying, “The bus is coming.” The bus finally arrived at 12:00 p.m. FOUR hours later than scheduled. To make matters worse, it wasn’t even the Pink Bus that I had booked. It was a very small replacement vehicle, and nobody informed us beforehand that a different bus would be used. The replacement vehicle had no Wi-Fi, very limited luggage space, and was overcrowded. The driver expected to pick up only one passenger when there were actually three of us. As a result, I had to sit on the fold-down emergency seat for almost the entire six-hour journey. With a knee injury, this was extremely painful. I spent hours with my knees bent in an awkward position, and the driver wouldn’t make an earlier bathroom stop, so I had to remain seated for approximately three hours before we could finally stop. This also affected the rest of my trip. I had booked a surf camp in Playa Venao and had told them I would arrive around 2:00 p.m. Instead, I didn’t arrive until after 6:00 p.m. The uncomfortable journey also aggravated my knee, making it difficult to fully participate in the first days of my camp. I completely understand that buses can break down, these things happen. What I cannot understand is the lack of customer service. There was no apology, no proactive communication, no explanation from management, and no response when I requested compensation. Instead, I simply received automated messages asking how I enjoyed my trip. I was genuinely looking forward to this journey because I had heard good things about Pink Bus and wanted to enjoy the scenery in comfort. Instead, I spent four hours waiting and six hours in an uncomfortable replacement vehicle. Unfortunately, this experience was nowhere near what was advertised or what I paid for. Unless Pink Bus significantly improves its communication and customer service, I cannot recommend it.

The shuttle service did its job in that it got us to our destination, but the driving conditions in Panama are a bit scary. Roads are fine. Driver skills and behaviours are the issue. Our driver was probably no different than all the other drivers on the road - very poor use of lanes, tail gating, erratic speeds, texting and using phone a lot while driving. He was a nice guy though…..

Be aware that this shuttle service only drops at 2places in PC despite asking you where you would like to be dropped! Unhelpful and grumpy driver!

Van broke down …we sat in gas station for 4.5 hours before the van was functional. Then we had to trade vans part way there. Trip took 11 hours total.

Driver was very halpfull and nice. Took my laggeged from the room. The all drive was quite, nice people. It was very bumpy most of the way.

They cancelled on me last minute TWICE. My shuttle to Playa Venao was scheduled for 8 AM & they didn’t send the cancellation email until 2 AM!!! My return shuttle to Panama City was canceled late afternoon the day before we were supposed to leave. Both cancellation emails referenced maintenance issues. I very rarely leave negative reviews, but I felt a need to warn people that this service is unreliable.

Regrettably, I was only informed of the cancellation of the shuttle service a day prior to my scheduled trip, with a promise of a refund. Left stranded without guidance in Panama City and tasked with arranging my own transportation to Venao, approximately five hours away, I found the lack of concern from the customer service agent concerning. This experience left me feeling abandoned and frustrated, as it significantly disrupted my travel plans. I would advise others to avoid this service unless they're prepared to navigate such challenges independently in a foreign country.

We had a noisy, hot and sweaty ride. The air conditioning does not work at all. When I woke up sweating, I asked the driver to turn it on and he showed me it was on. We could not feel a thing. I messaged the company on whatsapp and they said yes the bus has aircon and they will ask the driver to put it on. Still nothing - I called the company but they ignored my message and call. It wasn’t until two hours in, when we stopped for a break, that I got the driver to come see and he admitted the air conditioning is broken. We were then able to open the windows but that meant it was still hot and let the smoke in from the roadside fires. Also, some of the seats are broken, with no seatbelts. One of the broken seats had a metal part which rattled noisily over every bump, which was constantly because the van has completely worn out suspension. I am wearing earplugs but it is still very loud. There is also a big hole in the ceiling where a large piece of trim is missing. Not to mention, the company advertised a complimentary beverage - no sign of that. All four of us are hot and sweaty and feeling ripped off because we could have gone by bus for a sixty of the price.

These guys are amazing. Really comfortable stress free ride down with water and Pillows provided. Plus I left some property on the shuttle and Gina from Pink Bus worked really hard to get it back to me and dropped off at my hostel. Amazing customer service, I was very happy.

cutest shuttle, also really comfy, they always have water.. and now has a play just in case you are bored

Loved it, very relaxed ride, no traffic, lots of water and the airconditioning was amazing, j slept

The trip was comfortable and good, I forgot something on the bus and it was so convenient and easy to talk to them and they immediately returned it to me, thank you!

Awesome transportation! Super comfortable ride from Venao to Panama City. There was Wifi, bottled water, punctuality, stops for food and transportation. Booking online is easy. Honestly, no complaints! Great service!

I had a great experience going to Venao with them. Good communication prior to the travel, comfortable, quick and on time! Thanks guys!

always a great experience, the driver was super nice, the seats are super comfortable, love the wifi during the travel.

Really amazing!!! Great service, super comfortable, a little fridge with bottled water, wifi, and a plug to charge any electronic devices. I fully recommend traveling with MPB It’s pretty cool to travel in a pink bus... just saying! :)

pink bus with kids . Incredible service, all the time they were aware of security and comfortable. Very clean and with good wifi connection. We will repeat the trip 100%

We had an amazing experience! The bus was clean, with WI-FI, water bottles, air conditioners. The driver was very nice. The best bus in Panama! ההמצלה הכי טובה שאתם יכולים לקבל זה הפינק באס!

The best option to get to Playa Venao, super comfortable, on time, you have wifi that actually works during the whole time on the road, and you can also plug your computer! There is free water and we also stopped at a convenience store to buy snacks and go to the bathroom. It definitly change my perspective on getting to Playa Venao compared to other times I visit here in the past.

Good experience. Very friendly driver. Very professional, forget AirPod and you can pick them up at Selina reception.

The seats were comfy and the temperature was perfect. Everything was so perfect that I slept most of the way!! HIGHLY RECOMMEND!

MyPinkBus has elevated the travel and booking process in Panama ro new amazing heights. Not only are they friendly, professional, efficient and fun. They are real people and you can feel the love when booking or travelling with them. I spoke with Andrea to help me with my booking and she was a breath of fresh air in the customer service department. Kuddos to this amazing company for caring about your travellers and making that your priority from the very first impression !!! Now I can’t travel with anyone else 🤣… please open routes everywhere 🙏🏻 so I can roll Pink forever!

Communication was top notch, comfy seats, the complimentary wifi and bottled water was a plus! Shoutout to Rigo our driver and Gina the group manager for making everything go as smooth as possible! Will def recommend!

Top service! So happy I went with this company :) The ride was very comfortable and easy. Also, the bus is sooo prettyyyy!!!

Comfortable seats, water at the bus available, on time, friendly staff, good wifi Will use it again.

Great service, comfortable bus , the company was willing to help with any questions and problems , and was really available on whatsapp.

I rode My Pink Bus from Panama City to Venao two days ago and it was a WONDERFUL experience. The personnel were awesome, the seats were so comfortable, they had Wi-Fi, water, snacks, and overall, it made my travels stress-free. I HIGHLY recommend using My Pink Bus to move around Panama’s best destinations!

good safe driver, very punctual, bus was well equipped. pleasant stopover. we can recommend

We really enjoyed the #MYPINKBUS experience!! Gina's welcome and support was pleasant and efficient. Also that of the driver. Note the trip went very well, comfortable, with a break at a station, a good WIFI connection on board, bottled water provided, and comfortable, padded seats. We are looking forward to making the return trip tomorrow from Playa Venao to Panama City. Given the price of car rentals in Panama, the difficulty of finding comfortable buses and the schedules, for us it is the best choice for getting around.

Gina’s attention before and during the entire pending journey of me😍. The super new and comfortable bus. Without a doubt the best transport to get around by road in Panama 🙌🏼