Driver arrived on time but there were things that could have been improved for example, driver kept coughing wi the out wearing a mask or covering his mouth which made my sister rather uncomfortable as she was seated directly behind the driver. He was also blowing his nose and wiping the contents on his trousers.
Our travel agency booked round-trip transportation through Polittan for a group of five travelers. Unfortunately, the experience was disappointing and stressful from both arrival to departure. Prior to arrival, we were advised that a representative would be waiting at Terminal 1 holding a sign with the primary traveler's name for easy identification and pickup. However, when the group arrived, no representative was present. The clients were forced to wait, and the transportation arrived 20 minutes late, creating confusion and frustration after a long day of travel. Unfortunately, the return transportation from the resort to the airport was even worse and nearly caused the clients to miss their flight. The reservation specifically requested a minivan for five passengers, consisting of three men and two women, with each traveler bringing one piece of luggage. Despite these details being clearly provided at the time of booking, Polittan dispatched a small SUV that was completely inadequate for the group. The vehicle could not accommodate the passengers and luggage, and it could not even fit three pieces of luggage properly. Even without the luggage issue, the SUV would have been an extremely cramped and uncomfortable ride for five adults. After the clients explained that the vehicle was not suitable, they were forced to wait an additional 40 minutes for a properly sized van to arrive. This unnecessary delay created significant stress and concern because they were traveling to the airport for an international flight. Had there been any additional traffic or unexpected delays, they could have easily missed their departure. When customers pay in advance for airport transportation, they expect the transportation company to review the reservation details and provide the vehicle that was requested and confirmed. Sending the wrong vehicle for a group of five passengers with luggage demonstrates a lack of attention to detail and poor operational planning. The combination of being told someone would be waiting at the terminal only to experience a late pickup, followed by the dispatch of an unsuitable vehicle for the return transfer and a 40-minute wait for a replacement, resulted in an experience that was frustrating, stressful, and far below expectations. Reliable airport transportation is meant to provide travelers with peace of mind, especially when flights are involved. Unfortunately, Polittan failed to deliver the level of service that was promised and paid for. Based on this experience, I cannot recommend their services and would encourage the company to improve its communication, reservation review process, and dispatch procedures to prevent other travelers from experiencing similar issues.
Very good driver!! Good customer service!! The local scenery was nice!! Very courteous even though there was a language barrier!!👍🏿
Our pickup at the Airport to Crown Plaza Downtown was over an hour late. We had plans to be at the Miraflores Locks to see a ship transition and just missed it due to this delay. Our family was disappointed. Our pickup at the hotel back to the airport was on time
Everything went very well. The price, communication, on time and professionalism were good. The driver was Griselda who was very nice and took good care of us.
The driver never showed up. There was no communication from driver or company. I recommend you use a different company.
I enjoyed the total tour, the patience of the guide and his knowledge. He showed how much he loves his profession.
We wait a long time for the pick-up. There was a host to meet us but the driver was held up because of traffic she said.
The customer should have been given the driver’s correct number. POL233298_POL233299 activity provider POLITTAN. Non of these numbers worked. I had to go through customs and collect my baggage. By the time I got to where the taxi drivers were there was no one there to pick me up. I had to pay more money out-of-pocket to get to my destination. I want to be reimbursed immediately for the money I paid to be picked up at the airport and I want to hear from you as soon as possible.
Do NOT be tricked. This is not private transfer. For those who prefer convenience and private transfers when traveling internationally, don’t be fooled by this company’s explanation. The vans show up and pick up several passengers at various locations even though you paid beforehand for private. Pictures on here look nothing like what shows up to pick you up. The drivers tell you they know you paid for private but there’s nothing they can do about it.
This service was bad. The first pickup from airport to my hotel was fine, ignoring of course the dented and generally poor quality of the vehicle. At least the guy was nice. But the trip back to the airport was problematic. The driver asked if we were fine with him picking up someone else. I said we booked a private transport. He said the company told him to make pickups so he proceeded to make 2 stops to pick up extra guests while we waited and got delayed getting to the airport. So apparently we paid extra for a private transport for nothing since they decided to capitalize and get more pay via more customers anyway. That’s just bad business!
Viator should remove this company from their app. Don’t waste your money booking. I paid for private transport and when I was picked up from my hotel to the airport they made 2 stops to get other people and when we told him we paid for private he told me sorry about that but the company wanted him to pick up . I could have missed my flight. The cars are old and uncomfortable. They don’t communicate well on WhatsApp and you have to remind them about the details of the trip you booked with them. The trip from the airport to the hotel was not bad but don’t get fooled because this is what happened to me and I thought my round trip travel was going to be the same. Wait until the end before you write a review. There are many bad reviews about this company on Viator and I should have paid attention.
So easy and customer service is excellent! Private transportation for a great price. Highly recommend this service.
The return driver was prompt! Very informative about terminal! The car was clean and easy to carry the luggage !
Not worth any stars! Never responded to WhatsApp and ended up taking an Uber. All I want to a refund!!!!!
I was pickup by different guy who had SUV from the airport and my wife flight arrive later and they charged me $30.00 extra to go and pickup her after I already paid for roundtrip transportation. On my return flight I was pickup in minibus that was not clean and the driver was late and driving very fast. When, I contact the company that pick me up from the airport they was trying to charge me again. The people you told me to contact they real didn't respond back. You need to make it clear about the vehicle because it was not professional at all. I will not recommend them
Jose was a great host, very helpful, was already there when we landed and on the way to the hotel told us a lot about the city, we recommend him 100%
Driver was on time and took good care. He was on time and texted me to tell me where to find him with my name on the sign.
I had a great experience with my airport transfers. I wasn’t familiar with the destination airport, so it took me time to figure out how to connect with my driver—Dimas. (I had to take an airport shuttle bus to the next terminal over to get to the taxi pick-up area) Dimas was very nice, patient and professional and picked me up in a nice clean SUV. When confirming my return ride, there was a slight error with the pick-up time, but it was resolved in no time. Ciro was my return driver and he was prompt! He was actually 10 minutes early, which I did not mind. I’d rather be early than late. Overall, I would book this transport company again. They are professional and communicated promptly.
Transportation never came to pick us up. We contacted the company & they stated we should get a taxi after I booked them 2 months in advance. They also did not have SUVs available like i booked. Never again
Robierto was amazing. He was extremely knowledgeable about all of the areas we explored with him. The IMAX history of the Panama Canal was so informative.
On time, very courteous driver. Which is what I expected from a professional driver. Can’t say anymore than this
Good alternative. Fairly priced, the staff is very attentive and punctual. It is usually equal to or below the price of Uber ride or purchased at the same airport.
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